Human Resources Management
Resume:
Nakishia Williams Bailey
Middletown, DE 19709
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I have over 20 years of progressive experience in demanding Human
Resources while reporting directly to C-level executives. I look forward to
securing a new and challenging career opportunity, which will allow me to
utilize my extensive human resource experience. I am seeking a position
where talent is recognized and rewarded with potential growth and greater
opportunity. I am looking to continue to make a difference in our
community.
As a Director-level executive, I've gained extensive experience in HR
management. As demonstrated in the attached resume, I am an accomplished
professional with stable and progressive business experience. I thrive in a
challenging and fast-paced position where my performance directly impacts
the company. I have a solid career background with proven management
talent. In addition, I developed strong team management and people skills.
Let me review a few qualities and accomplishments that I could immediately
contribute towards a career within your organization:
. Negotiation of a new health care contract for employees that saved
$450K to the bottom line.
. Proven ability in writing new HR policies - furlough and background
check as well as a new timekeeping process, which represented a
savings of over $55K annually.
. Monitor and administer appraisals, employee benefits, and company
safety/health programs.
. Adhere to the legal requirements and government regulations with;
OSHA, EEO, Title VII, etc.
. Handle all day-to-day HR operations, mentoring senior managers with
grievances procedures, employee relations, and relationship building
with the union, clients, and staff.
I would be a good fit for organizations seeking a seasoned executive who
can work independently and efficiently conducting, supporting, and driving
a full range of human resource activities. As a member of your team, I am
confident that my results-focused approach will make an immediate
contribution to your organization.
My resume is enclosed for your review and consideration. I would
appreciate the opportunity to discuss my qualifications with you. I am
available for an interview at your convenience, and can be reached at (302)-
354-9570.
Sincerely,
Nakishia W. Bailey
Nakishia Williams Bailey ************@*****.***
641 Warren Drive Middletown, DE 19709 (302)-354-
9570
Summary of Qualifications
Versatile HR professional with expertise managing a full spectrum of human
resource programs, services and functions. Strong client-service
orientation with extensive employee relations, recruiting, organizational
development, change management, coaching and communication experience
supporting strategic business needs of the organization. A dedicated and
respected Human Resource executive, who reports directly to C-level
executives with over 20 years of progressive experience providing a high
level of HR integrity while ensuring employee confidentiality. Responsible
for recruiting, hiring, and training new employees. Communicates clearly
and effectively with diverse populations in written, verbal, and
presentation formats. Proven ability to interface and communicate
effectively with employees while maintaining strategic business
partnerships. Possesses strong organizational skills and the ability to be
self-directed in fast-paced HR environments. Provides a solution-focused
attitude and recognized as a competent decision-maker with a keen ability
to identify, analyze, and minimize HR issues. Proficient in Microsoft
Office Software (Word, Excel, PowerPoint, Outlook),Lawson, Kronos,
Peoplecenter, Taleo, HireRight, Paychex, and PeopleSoft.
Key Skills:
Labor/Employee Relations Team Building/Morale Building
Change Management Legal Issues/Compliance
HR Policies/Procedures HRIS Database Administration
Employee Counseling Management Coaching
Mediation/Dispute Resolution Staff Recruitment & Retention
Disciplinary Procedures Talent Management
Process Improvement Contract Review and Negotiation
Brandywine Women's Health Wilmington, DE
Marketplace Assister-Contractor 10/2013 -
Present
. Provide consumer assistance via outreach and communication services.
. Educate clients about the Marketplace, Medicaid and the basic
eligibility requirements for enrollment and ensure that emphasis is on
the expansion of Medicaid to serve a broader population.
. Assist clients in gathering required verifications in a timely manner.
. Explain health programs for which consumers may qualify.
. Provide outreach to potential client population through activities
including health fairs, school activities, local consumer education
activities, events within civic associations, and faith based
communities, etc., along with BWHA hosted events.
. A key messaging component of outreach will focus on the importance of
primary and preventative care and access to such services.
. Outreach events will be setup and implemented by MPA for specified
data collection to represent activities completed, activities setup,
issues encountered and a log of attendees with requested
information. October 1, 2013 will be start date that participants can
enroll in their coverage option.. The goal of outreach efforts will be
to focus on marketing awareness of The Affordable Care Act and State
preventative health programs to each unique consumer engaged.
. All MPA shall be required to maintain activity reports and submit
weekly.
. The collections forms will also include consumer input and feedback.
MPA must complete the certification processes for hiring which are:
. State and Federal criminal background check
. Successful completion of the Affordable Care Act exam for which MPA
will be provided the information needed for preparation.
. Delaware or State issued Government ID.
Saint Francis LIFE Wilmington, DE
Human Resources Manager 6/2012 -Present
. Worked as a business partner to strategically impact recruitment
processes, retention and development of key employees. Also developed
and maintained career and succession plans.
. Managed the development of Human Resource policies and procedures for
the company with regard to employee relations.
. Conducted employee relations practices necessary to establish a
positive employer-employee relationship and promoted a high level of
employee morale and motivation for employees.
. Advised managers and supervisors about the steps of progressive
discipline and counseled managers on employee relations issues.
. Assisted with the implementation of company safety and health
programs. Tracked and posted OSHA-required data and files reports.
. Managed the recruitment process for exempt and non-exempt employee and
interns.
. Assisted with the implementation, ongoing maintenance and training of
the performance management systems and employee development programs.
. Assisted with carrying out companywide organizational development that
addressed issues such as succession planning, key employee retention,
and change management.
. Assisted with the development and administration of companywide
benefit programs such as: medical, dental, Family Medical Leave of
Absence, Employee Assistance Programs, and employee satisfaction
programs.
. Performs all personnel management functions at Saint Francis LIFE.
Reports directly to Administrator.
. Responsible for hiring of entire staff for startup 501 3 organization.
. Responsible for policy develop for startup 501 3 organization.
Canaan Baptist Church
New Castle, DE
Director of Special Events/Communications 2005-
Present
. Plans and coordinates all events at Canaan Baptist Church. Reports
directly to Senior Pastor.
. Fully plan, staff, and support all outreach efforts.
. Manages church website, Facebook, and twitter accounts and all media
contacts.
. Grant Writer
Achievements:
. Successfully planned and implemented distribution of 14,000 cans of
donated Campbell's Soup
. Successfully planned and implemented distribution of 4,002 brand new
school aged coats with Operation Warm and YMCA
. Successfully wrote grants for annual fatherhood initiative for 2010
and 2011
. Coordinated Angel Tree program since 2009 that has served over 1000
families
. Successfully written two (2) state grants geared toward youth and
fatherhood
. Successfully planned and implemented distribution of Annual Toys for
Tots program since 2009
CAMcare Health Care Camden, NJ
Director of Human Resources 2009 - 6/2012
. Performs all personnel management functions reporting directly to the
CFO/VP.
. Fully supports seven (7) satellite sites and five (5) clinical
disciplines with payroll, training, compliance, discipline,
motivation, and employee relations.
. Manages HR responsibilities while developing and implementing HR goals
that serve to attract and retain premier talent for the successful
execution of business strategies.
. Recognizes HR issues and takes necessary actions towards improvements
or changes.
. Contributes human resource knowledge, and responsible for policy
development and grant compliance.
. Counseled employees and management on career development strategies.
. Served as liaison between employees and management concerning employee
relations issues and policies for 450+ exempt and non-exempt
employees.
. Counseled with all levels of management to determine position
requirements; developed recruiting plan and strategies; coordinated
interviewing schedules; and provided guidance on salary, and
interviewing.
. Processed payroll (in-house) for 450+ employees, using Paychex
software.
. Independently prepared and calculated Affirmative Action Plan.
. Composed company policies in regard to Attendance, Internal Job
Posting, Personal Leave of Absence, and Progressive Discipline.
. Designed, planned, and implemented human resources programs and
policies including staffing, compensation, benefits, employee
relations, training, and health and safety programs.
. Individually responsible for Training and Development of Directors and
Supervisors.
. Assisted management in writing job descriptions, determining salary
ranges, and final hiring decisions.
. Administered benefit programs such as health, and dental.
. Administered Family Medical Leave of Absence Plan.
. Trained management in interviewing, hiring, terminations, promotions,
performance evaluations, and employee safety.
Achievements:
. Negotiated a new health care contract for existing employees that
saved $450K to the bottom line.
. As an active member of the finance department, wrote policies on
furloughs and background checks, and created a new timekeeping process
for employees, which represented a savings of over $55K annually.
Aramark Healthcare @ Lankenau Hospital Wynnewood, PA
Human Resources Manager 2007 - 2009
. Supervised employee relations with Food Service department and EVS
Services including 550+ Union staff.
. Trained and recruited managers and hourly employees for HR specific
topics on sexual harassment, fair practices, EEOC, on boarding
process, benefits, and orientations while supporting 3 other off-site
hospitals.
. Managed several HR programs: workmen's comp, unemployment, payroll and
recruiting, and retention.
. Attended and supported College Relations Managers in career fairs.
Created work rules and handbooks for Aramark managers and employees.
Created training tools for managers to assist hourly employees.
Accomplishments:
. Proven ability in leading teams in developing presentations, including
training manuals, and data sheets.
. Developed detailed Standard Operation Procedures for separation
actions other than retirement and was recognized by management because
new SOPs mitigated risk and litigation for the organization.
. Coordinated benefit programs that provided more choices for employees
at a reduced cost to the company.
Lowe's Home Improvement Bear, DE
Human Resources Manager 2003 - 2007
. Solely responsible for up to 200 employees during peak season, senior
salaried staff, and hourly associates.
. Monitored and administered yearly appraisals, employee benefits,
company safety, and health programs.
. Adhered to the legal requirements and government regulations with;
OSHA, EEO, Title VII, etc. including Sarbanes-Oxley Act. Conducted
investigations on employee relations, performance, and accidents.
. Hired, recruited, retained, trained, and motivated employees through
our retention, strategic planning, and succession programs. Reviewed
P&L statements to budget, forecast, and anticipate staffing needs.
Accomplishments:
. Warehouse earned annually over $54M in sales, covering a 7-day a week
retail warehouse environment.
. 95% certification and on-going training level results. Averaged 90% on
the last 7 bi-annual HR audits.
. Continuously operated within 100 basis points of salary expense.
Reduced the turnover rate from 50% to 38%.
. Hired and staffed the Bear store. Appointed district mentor for 2 new
store locations (New Castle, Newark).
Education
Wilmington College
Masters of Business Administration in Human Resources
Masters of Business Administration in Public Administration
Awards and Activities
. 2012 White House MLK Drum Major for Service Award
. Sigma Gamma Rho Sorority, Incorporated - Chaplain
. Charles L. Kirksey Prison Outreach Ministry
. HIV/AIDS Ministry
. YMCA Black Achiever in Business and Industry
. 2012 Diamonds and Pearls Women's Ministry Honoree
. Delaware Fatherhood/Families Coalition -delegate/planner
. Director - Westside Family Healthcare -Personnel Committee
. Applicant/Awardee - 2010 -Alternative Grant Application
. Applicant/Awardee - 2011 - Alternative Grant Application
Professional References
Mr. Antoine J. Allen, Ph.D.
Director of Communications for the US and UK
Bank of America (formerly MBNA)
*********@*******.***
Mrs. Nancy D. Pearsall
Unit Director - State Hospital - Criminally Insane Unit
State of Delaware
*********@*****.**.**
Mrs. Lakeya J. Congo
Manager
Congo Funeral Home
******@***.***
Mr. Bill Allen
CEO
ALW Sourcing
****.*****@***********.***
Ms. Heather Hook
Executive Director
Kenny Family Foundation of Delaware
****@*****.***
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