Customer Service Representative

Netasha J. Willis

**** *. ********** **. *** ***

Sunrise FL 33351

***************@*****.*** 850-***-****

SKILLS & ABILITIES

. Microsoft Office Suite (Word/Excel)

. MS DOS Database

. Customer Service

. Apple Store

. Cash Management

. Multi-line phones

. Strong Organizational Skills

. Coordination

EXPERIENCE

Apple Customer Care, Fort Lauderdale, FL

Call Center Representative 8/2011 to 9/2013

. Familiarized customers with promotions and offered upgrades of

services

. Delivered customer service on a daily basis

. Successfully resolved customers' complaints

. Answered 80-90 phone calls per day

. Assisted customers with troubleshooting equipment

. Explained Care Warranty for each device when necessary

. Sent and received correspondences via email and fax

Comcast Cable, Tallahassee, Florida

Call Center Representative 6/2009 to 5/2011

. Processed debit and credit card transactions

. Answered 80-90 phone calls per day

. Assisted customers with troubleshooting equipment

. Thoroughly explained companies' billing cycles and statement format

. Sent and received correspondences via email and fax regarding

potential new customers

. Maintained an amicable work environment

Florida Healthy Kids, Tallahassee, Florida

Call Center Representative 7/2007 to 6/2008

. Entered client data to alter current health plan to fit their needs

. Compared data entered with source documents, and re-entered data in

verification format detect to errors.

. Deleted incorrectly entered data and re-entered correct data.

. Executed daily operations of answering multiple phone lines.

. Questioned applicant to obtain information, such as name, address and

age.

. Provided information on payment plans and referred clients to payment

line.

City of Tallahassee, Tallahassee, Florida

Office Clerk 5/2004 to 8/2004

. Placed telephone calls at request of clients and to locate clients in

emergencies.

. Processed payments

. Sent technicians out to emergency sites

. Successfully handled multiple phone lines.

. Assisted customers with billing information and returned checks,

entered data for processing.

EDUCATION

GED Adult Community EducationTallahassee, Florida

05/2006

~References:Available upon request~

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