Trinette Bowman

**** ***** *** *** *** ( Las Vegas, NV 89169 ( 925-***-****(

acf06n@r.postjobfree.com

Employment Objective

Desire to work in a challenging environment that will allow me to

contribute to the continued growth and success of the organization

Summary of Qualifications

. Works efficiently and effectively with others or independently

. Strong organizational and planning skills

. Handles customer complaints in a timely and effective manner

. Thoroughly familiar with general accounting procedures

. Handles multiple responsibilities in a fast paced environment

. Extremely organized individual capable of handling a wide variety of

tasks

Skills

. Typing 35 wpm

. MS Word/Excel

. Ordering Supplies

. Filing

. Scheduling

. Multiple Phone Lines

. Mail Sorting

. Cash Register/Handling

. Merchandising

. Customer Service

. Stock Clerk

. Janitorial/Housekeeping

Experience

Floor Supervisor

. Coach, mentor, and develop agent team for skills expansion and

promotional opportunities

. Provide direction and guidance to ensure consistent achievement of key

performance metrics

. Achieve, measure, report and communicate metric goal attainment for

assigned team

. Develop and enhance agents' product knowledge

. Consistently achieve number of call monitors per week goal and scores

for the team

Associate/Material Handler

. Provided customer service in a positive, professional and courteous

manner

. Answered a high volume of calls

. Cross trainned emloyees for a variety of retail functions

. Assisted in receiving new merchandise and processing of incoming

merchandise

. Maintained store in a clean, orderly and safe manner

. Processed shipping and receiving invoices

Cashier/Customer Service

. Promptly greeted customers entering the establishment in a friendly

and welcoming manner

. Answered customers questions and provided information in regards to

retail merchandise

. Establish and identify prices of merchandise using calculators, cash

registers, or optical price scanners

. Maintained knowledge of current sales and promotions, policies

regarding payment and exchanges, and security practices

Employment History

Universal Agent Sitel Las Vegas,Nv

2013 to Present

Call Center Agent Tpl Employment Las Vegas,Nv 2012-

2013

Sales Associate Eco Thrift Vallejo, CA 2010-

2010

Cosmotologist Self-Employed Vallejo, CA

2006-2012

Cashier/Customer Service Goodwill Vallejo, CA 2006-

2006

Education

Human Resources Generalist University of Phoenix Fairfield, CA

Diploma Vallejo Adult School Vallejo, CA

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