Customer Service Engineer

Chris Patterson *** Kensington Way, Royal Palm

Beach, FL 33414

HM 561-***-**** ( ***********@*******.***

Operations Management Professional

Manufacturing Operations / Multiple Site Management / Project Management

Results-producing operations management professional with well-rounded

technical and business knowledge seeking a leadership position to add value

to company operations, projects and facilities Background includes

Multiple Site Management, MBA, Professional Engineer license, IT

certification and Army Engineer Officer service. Proven skills in:

. P&L Management ? Lean Continuous Improvement

. Operations Leadership ? Change Management & Plant

Turnaround

. Capital Project Planning & Execution ? Analysis &

Forecasting

. QS9000 / ISO 9002 Implementation ? Coaching, Mentoring &

Team Development

Professional Experience

Oldcastle Coastal, West Palm Beach, Florida

Area Operations Manager 2010 - Present

Multiple site P&L leadership responsibility including: planning,

organizing, and managing all aspects of concrete products operations to

ensure industry leading safety, productivity, quality, cost and

housekeeping. Manage 6 managers whose combined plants have 24 hour

operations, 70 employees and over $34M in annual revenue. Provide

leadership for employee development and relations while managing staffing

levels. Evaluate site performance and implement capital, technical and

operational projects for continuous improvement in safety, productivity,

cost and quality to accomplish company goals.

. Sites have won 2010, 2011 & 2012 Oldcastle Coastal Plant of the Year

award for outstanding safety, profitability, productivity, quality and

customer service

. Improved production-planning system to ensure inventory levels at

multiple sites are maintained to enhance cash flow and provide excellent

customer service.

. Developed and implemented hands-on 90-day improvement plan at

underperforming site significantly reducing raw material variances,

improving quality & productivity and achieving a record best 99% safety

audit score.

Oldcastle Coastal, West Palm Beach, Florida

Site Manager 2005 - 2010

. Implemented comprehensive safety program improving audit score from 75%

to 96% in 1 year

. Used continuous improvement processes to increase plant production 20.3%

and net profit 14.8% in first year

. Led plant continuous improvements resulting in annual improvements of 8%

margin with flat sales and lower average sale price during market

downturn. Improved machine efficiency 8%, labor efficiency 5% and cost of

poor quality and scrap (junk) were well under half the previous year's

amounts.

LMC Industries, Arnold, Missouri

Director of Manufacturing - Plastics Division 2002 - 2005

P&L responsibility for planning, organizing, and managing injection molding

manufacturing production operations for a Tier 2, QS9000 / ISO 9002

certified automotive parts manufacturer. Division had 3-shift injection

molding and assembly operations, 210 employees, 5 direct reports, and over

$17M annual division sales. Lead lean manufacturing implementation

including lean training, 5S, waste identification, value stream mapping,

visual factory management, and lean continuous improvement processes. Lead

reorganization into production cell teams. Manage improvement project

identification and progress.

. Developed and implemented manufacturing feedback system for scrap,

external defects, downtime, cycle time and labor cost against prior

performance and goals.

. Lead division's transition from QS9000/ISO9002 to TS16949 including

procedure development, work instruction and form review, and training.

. Improved team problem-solving and corrective action implementation using

Ford's 8D methods that included pareto charting, cause & effect diagrams,

trend analysis, 5 why diagrams and job trees.

. Improved training by developing job specific work instructions and

assessment tests; improved product specific work instructions including

quality boundary (limit) samples and measurement instructions.

. The above combined achievements reduced external customer defect rate

83%, first pass yield scrap rate 27%, downtime 8% and improved production

cycle times on targeted products.

LMC Industries, Arnold, Missouri

Information Systems Manager 1999 - 2002

Performed system analysis, planning, project management, procurement and

policies/procedures development to meet future needs. Provided support,

training and project management for information (voice and data) systems

operations and upgrades

. Reduced inventory and improved on-time delivery by restarting stalled MRP

implementation and enhanced its capabilities through in-house and

subcontractor developed custom programming.

. Designed and implemented network architecture upgrade project to enhance

network speed and reliability.

. Organized and chaired cross functional IS Steering Committee management

team that identified and prioritized high value IS projects and ensures

project progress accountability.

. Volunteered and performed additional duties of ISO/QS9000 Internal

Auditor

National Steel, Granite City, Illinois

Project Engineer 1996 - 1999

Managed multiple concurrent engineering projects in unionized steel mill.

Developed facility requirements, project plans, specifications and

justifications. Coordinated cross-functional review of project plans and

bids. Performed project management, facility design, construction, and

startup duties. Coordinated operations and contractors during construction

. Project responsibility varied up to $34 million budget and leading a team

of 5 engineers.

. Network Administrator (1997 - 1999) Volunteered for this additional duty;

recruited and lead 5-person team in training, operation, and maintenance

of 30-user LAN. Planned, raised funding, and supervised network upgrades

resulting in improved department productivity.

National Steel, Granite City, Illinois

Mechanical Construction Engineer 1988 - 1996

Performed mechanical facility design, equipment procurement, contractor bid

reviews, expedited and coordinated delivery for project equipment.

Administered construction contracts, performed field engineering changes,

construction inspection, managed construction contractors, and supervised

engineers. Developed and implemented facility start-up commissioning,

coordinating plant and construction union employees to allow improved

production ramp up.

. Lead structural & mechanical engineering construction team that designed

& built a galvanizing line in 1 year vs. a normal 2 years, allowing

early market entry of new product, increasing ROI by 13% ($4.76M)

. Recognized for outstanding performance and received two $5,000 project

performance bonuses

. Negotiated extra work order claims with construction contractor reducing

costs by 14%.

Military Service

U.S. Army Reserve & Missouri Army National Guard 1986 - 1997

Captain (O-3), Secret security clearance, Airborne qualified, Army

Commendation & Army Achievement medals

Mechanical Engineer - Performed master planning, infrastructure phasing

priority studies, facility condition assessments and developed facility

maintenance specifications for US Army Material Command ammunition plants.

Executive Officer & Aide-de-Camp - Liaison and management duties in combat

engineer company and brigade commander's staff.

Platoon Leader - Responsible for the training, leadership development and

welfare of combat engineer unit. Received excellent unit evaluations while

commanding 160-man company during two annual field-training exercises.

Education

M.B.A. - Manufacturing Operations Management, Olin School of Business,

Washington University in St. Louis 1998

. Beta Gamma Sigma National Scholastic Honorary in Business

. Evaluated U.S., German & Czech manufacturing site operations, presented

findings and improvement recommendations to company management teams.

B.S. Mechanical Engineering, University Of Missouri - Columbia 1987

A.A.S. Mechanical Engineering Technology, St. Louis Community College 1983

Chancellor's Certificate in Internetworking with Routers, University of

Missouri St. Louis 2002

Professional Registration

Professional Engineer - State of Missouri, License Number: EN 028231

(Inactive)

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