Customer Service Administrative Assistant
Resume:
Tonya Burke
** ******* ******, ********, ******* 31405
E-mail: ***********@*****.*** Phone: 803-***-****/912-***-****
Goal: My career goal is to advance to a high level position in Management. My current GPA is 3.58 and my
major is Business Administration (General).
Strengths: Work well under pressure
Fast learner
Quick to adapt
Team player
Experience
Bankers Life and Casualty (August 2014-present)
Savannah, Georgia
Insurance Agent (Licensed)
• Experience in sales and marketing of products offered by the company.
• Experience in customer service.
• Experience in Eapps.
• Good oral communication with clients and potential clients.
• Good phone communication.
• Presentations to clients to sell products.
Student/Unemployed (June 2010-August 2014)
Columbia Southern University
Texas Department of State Health (Sept 2009-June 2010)
Services, Austin, Texas
Administrative Assistant III
• Proficient in MS Word, Excel, PowerPoint, and Outlook
• Performed routine administrative support and technical assistance program work
• Knowledgeable in effective office practices and administrative policies and
• procedures.
• Answered/transferred multi-line phone and greeted visitors
• Prepared correspondences, meeting notes, and narratives
• Arranged and scheduled travel and travel vouchers
• Worked with specialized software application input reports for department
• Participated in departmental budgeting
• Participated in departmental or cross-functional teams when needed
• Maintained records and organized filing
• Completed open records requests for supervisors or other organizations
• Distributed and collected mail
• Experience with corporate operations
• Skilled in organizing and proofreading and editing correspondence and
documents.
• Project management skills
• Great organizational skills and good communicator.
• Prepared and maintained statistical reports, leave and personnel records, case control systems, case
records and related files for the unit.
• Functioned as the unit timekeeper and process purchase orders as directed.
• Tracked special projects and assisted in developing and implementing internal
administrative and technical policies and procedures.
• Performed purchasing duties and maintained inventory of office supplies, forms, and publications.
• Supervised temporary employees
• Attended work regularly.
• Adjust to heavy workload and met strict deadlines
• Participated in all required training; requested to participate in any specialty training
Awards: 2 Merit increases and awarded Administrative leave twice for Outstanding Performance
Supervisor: Paula Anderson
Reason for leaving: Due to a commute of 1.5 hours with gas prices increasing fast and started school
Texas Department of State Health, (January 2008-September 2009)
Services, Austin, Georgia
Administrative Assistant II
• Knowledgeable in effective office practices and administrative policies and
procedures.
• Skilled in organizing and proofreading and editing correspondence and
documents.
• Performed data entry
• Skilled in standard office equipment
• Able to maintain records
• Able to organize and prioritize multiple tasks.
• Communicate effectively both verbally and written
• Maintained simple to moderately complex spreadsheets.
• Supervised and trained temporary staff.
Supervisor: Paula Anderson
Reason for leaving: promotion
Unemployed, (February 2001 – January 2008)
(Living abroad in Germany/active duty spouse)
Talent Tree Temp Agency
Austin, Texas (Sept 2000-February 2001)
Data Entry
Processed mutual funds application for Janus
Required to have high quality expectations and high productivity
Temporary assignment
Express Personnel Services, (August 2000-September 2000)
Killeen, Texas 76542
Data Entry
Maintained records for admissions at Central Texas College
Temporary assignment
Unemployed (March 1999 – August 2000)
South Carolina Department of Mental Health, (October 1996-March 1999)
Columbia, South Carolina
Administrative Specialist II
• Prepared invoices, receipts, vouchers, bank deposits, budget request
• Summarized reports and compiled statistical data for vendors
• Performed weekly and monthly inventory of supplies
• Able to perform administrative support and advance office duties such as word
processing, filing, electronic mail, reports, records and other documents
• Communicate effectively and clearly to the public
• Worked effectively and cooperatively with staff, supervisor, and associates.
• Gathered, analyzed and documented information pertinent to specific project.
• Worked independently and completed all work, in a timely manner
• Participated in quality assurance programs and all in service educational
programs
Supervisor: Carol Petersen
Reason for leaving: Due to military move
Education
Columbia Southern University,
Orange Beach, Alabama
Bachelor of Business Administration
Currently enrolled in school to get my bachelor’s degree
Credit hours: 108/120
Skills
More than 5 years of Administrative experience
PeopleSoft
Experienced with Regulatory Automated System, (RAS)
Microsoft Office (Word, Excel, Outlook, publisher, and PowerPoint)
References:
Dora Fogle, MPH, Sanitarian III Dana Shuler, Environmental Specialist
TX Dept of State Health Services TX Dept of State Health Services
Paula Anderson, Manager, Retired
TX Dept of State Health Services
Contact this candidate