Sales Customer Service

Saravanan.M

D.O.B: **th September ****; Nationality: Indian

No 3, Chinthamani road, Near St Mary’s Church, Madurai 625001.

Mobile: 737-***-**** Email: ************@*****.***

Passport Number: H2055735

SAP SD Consultant

Career Profile

Totally 8 yrs of working experience which includes 5 yrs of Domain – Sales experience and 2.8 years

experience exclusively in SAP SD as SAP consultant. Searching for some challenging assignments in order to

extend my SD skills to become an expert in this domain. Waiting for the door of opportunity where I could

excel more in the field of ERP.

SAP SD Proficiency

• Master data: Customer master record on common platform for all module access. Material Master Data.

• Sales Process: Quotation, Sales order, Third Party Sales (Drop shipment), Cross Company Sales, Delivery,

Billing and Intercompany Billing, HUM.

• Pricing: Creation of pricing procedure using condition technique, Scale Pricing.

• Configuration: Enterprise Structure, pricing, Item category, Schedule line category, Delivery types, Output

types, HUM.

Career History within Emergys (SAP SD Consultant): Sep 2010 – May 2013.

Project/Client: Information Technology Solutions (ITS), Emergys, Chennai. It’s a training session for

Emergys for employees (highly beneficial for newly recruits) to work & learn on simulated project

environments so as to gain more knowledge and experience. There have been lots of R&D opportunities for

internal product development where the candidates need to explore (with self motivation and guidance from

mentors) new technologies which can provide huge advantages further technological growth.

Functional Platform: SD

Notable Accomplishments (within the simulated High Tech 360 Solution environment):

• Formally undergoing ITS Training & weekly Demo in the area of SAP SD Module.

• Created and Gained Conceptual knowledge about Sales Process in SAP

• Created Master Data like Material Master & Customer Master.

• Tested all the SD related business scenarios in HI3 system and HI6 – 240 (SP09 Upgraded) systems.

• Tested and Gained Knowledge about Third party Sales, Sale from Stock, Customer Down payment,

Free-of-Charge Delivery and other scenarios.

• Configured the Enterprise Structure in IDES as part of ITS training.(from the scratch).

• Experience in configuring pricing procedure determining through condition technique (Condition

tables, Access sequence, Condition types, pricing procedure, Procedure determination, Condition

records)

• Developed a SD Training Kit for future training sessions which covers most of the important topics in

SD.

• Involved in 2 production support projects – Globe wireless & ACC.

Support Project:

Project/Client: Medical Equipments Manufacturing

Role: Offsite SD

Client Profile: A core businesses of medical equipment, pharmaceuticals and glass products/materials have

been clearly defined. Each business division is working vigorously to establish a more solid foundation for the

company's further growth. The Company has pursued technological development to provide innovative

products that improve the quality of life for patients and accurately meet the needs and requirements of front-

line medical professionals. The Company is highly regarded worldwide for its technological superiority and

high quality.

Responsibilities:-

• Working on Tickets, Preparing requirement documents for customer approval, creating the business

environment.

• A new Configuration for the Plant in Mexico location. End to end Configuration and tested the

scenarios successfully.

• Referring to Blueprint in solving issues.

• New Gap analysis document and suggesting the workaround solutions.

• Configuration (Realization) of SAP SD processes as per the business blueprint.

• Coordination with Client and FI/MM/PP Modules for Meetings and Action Plans

• Offering SAP Solutions as Per Client’s Requirements, Obtaining Clients’ Approvals and Consensus on

critical Tickets and Improvement Areas.

• Tickets on Partner Determination, Scale Pricing, Drop Shipment, Packing output, etc,

Implementation:

Project/Client: Chemical Industry

Role: Implementation (March 2012 – April 2013)

Module: FI/CO, SD, PP, QM, MM, EHSM. Team Size: 10

Client Profile: A headquartered in St. Clair, Missouri, is a privately held company with over 250 employees

across 4 company entities, has been manufacturing aerosol products since 1947. Today, it operates state of the

art manufacturing plants with the capacity to exceed production of 200 million cans annually.

Responsibilities:-

• As a team member involved in all phases of implementation from AS IS process, TO BE process,

development of business Blue Print to end user training. Involved in defining Requirements,

Configuration and Integration.

• Involved in development SD Process, designed and configured client Organization as specified.

• Customizing of multiple features within SD Module to meet various Business Requirement

• Involved in development SD Process, designed and configured client Organization as specified.

• Defining and Assigning of Sales Area’s, shipping point and Partner Determination procedures.

• Define sales order process with different document types for Sales activities, Delivery, and Billing.

• Master Data (Customer Master, Material master)

• SD – FI – MM integration, ABAP queries, Credit Management.

• Configuration of HUM and Packing (automatic and manual) Output types.

• Account Determination, Output Control, CMIR.

• Pricing Procedure by using Condition Technique

• Preparing test scripts and carrying out integration testing.

• CRM related process, executing in testing client. Prepared the test cases, test scripts & End user guides.

Roll out Project:

Role: SD Implementation and Support

Client profile: Italian based company starting a plant in Chennai. Business of manufacturing Medical

equipments. The company has various plants world wide. They are known for their superior finish of medical

equipments. They have been well developed in business all over the world.

Responsibilities:

• As a team member involved in all phases of implementation from AS IS process, TO BE process,

development of business Blue Print to end user training. Configured the CIN and Indian Taxes.

• Prepared BPP for the process and trained the end-user and went go live on-time successfully.

• Till date support for the client and received client appreciation for the Support.

Functional Experience:

Sumtwo Softwares Pvt Ltd, Madurai – Sales Manager (Oct 2013 –Till Date)

• Prepared project proposals and technical papers to clients (Singapore, US, Finland and Indians).

• Involved in all the Time estimates and cost estimates for all the projects within Sumtwo Softwares with

the CEO and management team.

• Revamped the company's presentation materials (PowerPoint slides) and marketing materials

(brochures, product write-ups, etc).

• Engaged in pre-sales activities and supporting the business development team.

• Captured the client's business requirements and derived the technical specification for the software

development team. (Mobile apps development)

• Involved in market research, advertising and promotion work. (Sumtcs –Training Division)

• Engaged in all HR activities like sourcing, scheduling, recruiting, etc.

PC World, Madurai - Executive Zonal Sales and Distribution (May 2008-Aug 2010)

• Handled team of 4 members in show room sales.

• Assigning and achieving Monthly and weekly target

• Encouraging Business Promoters by allocating special Discounts

• Retaining Repetitive customers

• Market researching within Madurai Zonal Area to improve Market area

• Introduction of New Strategy like College Students Bulk Sale Program

• Maintaining Customers List and having good relationship

• Giving good Customer Service after sales.

• Coordinating between Hardware & Software servicing team and with Customers.

Allsec Technologies Ltd. Chennai - Sr. Customer Sup. Officer (Jul 2006 -Mar 2008)

• Completed 5 Processes both Inbound and Out bound Processes.

• Achieved Spark and workaholic certificates for my performance.

Educational Profile:

B. Tech from Kamaraj College of Engg & Tech – Virudhunagar Madurai Dist. (April 2006)

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