Medical Assistant Information Technology

Sylvia Kissi

** **** ****** #** ● West New York, NJ ● 646-***-**** ●***********@*****.***

TECHNICAL & PROFESSIONAL SKILLS

Possess knowledge of Microsoft Office Suite 2003/2007/2010 (Word, Access, Excel, PowerPoint, and

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Outlook)

Hardware: Install, troubleshoot, and maintain all major components of personal computers, laptops,

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Software: Install and troubleshoot Windows Operating Systems from 2000, XP, Vista and Windows 7.

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Possess knowledge of Adobe Acrobat, Photoshop, WinZip, Active Directory and HTML

Have ability to type 55 WPM

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Network: Install, test and troubleshoot wired and wireless networks. Activities include terminating patch

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cables using RJ-45 connectors and CAT 5E cables, setting up Wi-Fi IEEE 802.11n

EDUCATION & TRAINING

SUNY Empire State College February – Present

Major: Computer Science

Year Up – New York New York, NY

Major: Information Technology; Graduated: 01/2013

A year long program that provides 21-week intensive, hands-on professional writing and technical skills

development, as well as a 6 month corporate internship at leading New York City corporations. Courses

include Business Communications, Professional Skills, and Business Math.

SUNY Sullivan College 08/2007 – 05/2010

Major: Biology

PROFESSIONAL EXPERIENCE

Skidmore, Owings & Merrill 04/2013 - 11/2013

Technical Software Support Analyst

• Provided user support for architectural and project management software

Handled fast-paced and demanding servicing tasks in our helpdesk ticket system

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Created a high level of internal user satisfaction through accurate time follow -up

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Facilitated good customer communication and relationship building

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Tested new software and telecommunication devices before rolling-out to a studio of about 300

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computers

Installed conferencing technologies supporting international business communications

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New York University Langone Medical

08/2011 – 02/2013

Medical Assistant Volunteer

• Greeted patients and gave instructions and directions upon entering the facility

Visited admitted patients to assist with personal needs and concerns

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Recorded and forwarded messages to attending physicians

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American Express 8/2012 – 01/2013

Risk Management Intern

• Created weekly PowerPoint presentations for the team

Created three daily certification reports reviewed by management which included charts and graphs

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illustrating various process metrics

Utilized Microsoft Excel, Word, Outlook and SharePoint, to document, analyze and distribute team –

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Created and organized Excel spreadsheets of 1000’s national employees

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Improved an organizational chart to visually represent the various hierarchical levels

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Manhattan Center for Dermatology, New York, NY 09/2011 – 11/2011

Medical Assistant Intern

• Greeted and assisted over eighty patients daily

Directed and monitored high-volume in/outbound calls, also aided with every day scheduled routines

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Organized, generated, and archived hundreds of patient’s medical files

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Followed up with fifty patients daily concerning outstanding bills

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Sterilized medical instruments and removed sutures

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