Customer Service Manager

Location:

Posted:

July 16, 2014

Bobbie J. Parsley

832-***-**** ? **************@*****.***

Education

Golden State College, Fresno CA

BA in Business Management 2002-2004

Massage Therapy Certification and Vocational Training 2001-2002

Skills

Management Delegate Work, Troubleshooting Operations

Customer Service Communication, Conflict Resolution, Loss Prevention

Desktop OS Windows 98, 2000, XP, Vista, 7, and some Linux

Applications Word, Excel, Data, Spread, UPS Shipping and Receiving

Professional Experience

Kroger - Houston, TX 2010 - 2014

Fuel Department Manager

< Provide superior customer service

< Inventory stock and reorder

< Coordinate advertising campaigns and sales promotions

< Oversee employee operations

Sonic Drive-In - Angleton, TX 2008 - 2010

Crew Supervisor

< Replenish stock while minimizing shrink

< Ensure high quality customer satisfaction

< Safety First practices implemented

Wazala.com - Houston, TX 2007 - 2008

Manager

< Maintain current and accurate customer information

< Phones, Inventory, Payroll, Human Resources and other office duties

< Supervise and coordinate with up to 15 employees

Movie Gallery - Pampa, TX 2006 - 2007

Assistant Manager

< Anticipate and plan for customer demand

< Prioritize workflow operations

< Office and Administrative Services

Borges Transportation - Fresno, CA 2004 - 2006

Co-Owner

< Provided delivery services for Starbucks, One Hour Express, American

Transit Mix, and The State of California Prison and Parole UA.

< Expeditiously control all facets of a successful business