Experienced Intermodal Terminal Manager/dispatcher/CSR 10 years

Matthew A Stone

**** *** ****** ********* * ? Indianapolis, Indiana 46227 ? 317-***-**** ?

*******@*******.***

Terminal Manager

Summary of Qualifications

. Excellent customer service skills, both written and verbal

. Prior experience with Profit Tools, SWS, VI, MS outlook and Excel

. Able to efficiently multi-task in a fast-paced environment

. Possess the ability to promote a team environment with other team

members, including all drivers

Professional Experience

Terminal Manager October 2013 - Present

Calhoun Truck Lines Indianapolis

. Responsible for daily customer service, dispatch, order entry,

recruiting, and driver retention as well as weekly payroll, analyze

profit and loss, update daily revenue.

. Direct activities related to dispatching, routing, or tracking

transportation vehicles.

. Plan, organize, or manage the work of subordinate staff to ensure that

the work is accomplished in a manner consistent with organizational

requirements.

. Direct investigations to verify and resolve customer or shipper

complaints.

. Implement schedule and policy changes.

. Collaborate with other managers or staff members to formulate and

implement policies, procedures, goals, or objectives.

. Monitor operations to ensure that staff members comply with

administrative policies and procedures, safety rules, union contracts,

and government regulations.

. Promote safe work activities by attending company safety meetings, or

meeting with individual staff members.

. Monitor spending to ensure that expenses are consistent with approved

budgets.

. Prepare management recommendations, such as proposed fee and tariff

increases or schedule changes.

Terminal Manager June 2006 - August 2013

DNJ Intermodal Services Indianapolis

. Responsible for all aspects of customer service, dispatch and order

entry.

. Direct activities related to dispatching, routing, or tracking

transportation vehicles.

. Plan, organize, or manage the work of subordinate staff to ensure that

the work is accomplished in a manner consistent with organizational

requirements.

. Direct investigations to verify and resolve customer or shipper

complaints.

. Implement schedule and policy changes.

. Collaborate with other managers or staff members to formulate and

implement policies, procedures, goals, or objectives.

. Monitor operations to ensure that staff members comply with

administrative policies and procedures, safety rules, union contracts,

and government regulations.

. Promote safe work activities attending company safety meetings, or

meeting with individual staff members.

. Monitor spending to ensure that expenses are consistent with approved

budgets.

.

. Prepare management recommendations, such as proposed fee and tariff

increases or schedule changes.

Education & Training

Certificate - Automotive Technology January 2004

Lincoln College of Technology Indianapolis

High School - Graduated June 1993

Martinsville High School Indiana

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