Sales Customer Service

SHARLA JUNIEL

**** ******* ***** • Las Vegas, Nevada 89130 • 702-***-**** (C) • 702-***-**** (H) • ************@*****.***

PROFESSIONAL PROFILE

Top performing, energetic and highly motivated Business To Business Sales Representative and Account Manager with 9 years of selling experience. Proven profit, goal and quota driven professional with consultative selling skills. A detailed oriented seller with excellent organizational, interpersonal, and networking skills. Possess the ability to analyze and evaluate sales data to incorporate sales strategy. Possess clean driving record. Miller Heimann Sales trained. Proven ability to learn and apply technical knowledge. Extremely apt in applying technical knowledge.

AREAS OF EXPERIENCE

Marketing/Product Launch Business to Business Sales Written/Oral Presentations Funnel Build

Self-Generated Leads/Referrals Negotiating/Influential Selling Customer Service Prospecting

Relationship Building Marketplace Penetration Account Management Networking

Salesforce.com (CRM) Consultative Selling Quota Driven Forecasting

EDUCATION: ■ M.B.A., University of Phoenix, Las Vegas, Nevada - 3.42 GPA

■ B.B.A., Business Admin./Marketing, Univ. of Albuquerque, NM - 3.14 GPA

Sales Accomplishments & Awards

Growth Revenue Award, Q4-2011 to Q4-2012

Ranked #5 of 166 nationwide for top sales, 2011

Achieved 2011 YTD Annual Excellence in July for new business acquisition sales

Selected for “Circle of Excellence” for Top Sales, 2011

Awarded Gold Chip – “Going Above & Beyond, 2011

Awarded Gold Chip for creating form for customer Prospecting, 2011

Awarded Gold Chip – “Thinking Outside the Box”, 2011

Western Region Silver Level Outstanding Sales Award 2nd & 3rd Quarter, 2010

Awarded Annual “100% Club” for exceeding sales goals and objectives, 2008

Winner of the “Speed to Success”,2009, 2008

CAREER HIGHLIGHTS

Retention Sales Account Consultant

CenturyLink, Las Vegas, NV 4/2014 – Present

• Retention: Retain and grow targeted revenue. Execute renewals in conjunction with overall account strategy. Assist with proposal development, contract negotiations and pricing. Act as first point of contact for assigned customer base. Manage the customer relationship to grow, protect, and maintain the customer’s base revenue. Initiate and attend customer meetings to discover and identify needs, strategies, and business problems. Identify & solicit new sales opportunities through information gathering. Help identify and formulate solutions for complex customer problems. Provide lead support on presales, sales, and post-sales activity for designated opportunities.

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SHARLA JUNIEL

Business Sales Consultant

CenturyLink, Las Vegas, NV 5/2007 – 4/2014

• Sales: Generate revenue by selling simple to complex telephony products and services as a business solution for enterprise market segment. Meet or exceed assigned sales objectives and monthly revenue driving opportunities through the sales cycle to closure. Execute consultative sales approach to deliver value-added business solutions. Develop, implement, and manage actions to cross-sell and up-sell services to existing customers earning additional business. Develop and manage sales funnel to analyze and manage activity and provide accurate and detailed forecasts of identified and proposed opportunities. Performs ROI assessments to determine if sale if profitable. Develop and deliver high-profile sales presentations based on customer needs. Knowledgeable in over 100 telephony products and services.

• Profitability: Grew company revenue by 10% with my individual sales, 2012. Exceeded 2011 YTD quota requirements by attaining 226.80% for new business sales. Exceeded 2011 YTD quota requirements by attaining 170% overall sales performance. Successfully obtained 158 new accounts.

• Account Management: Responsible for retention and growth of existing account base of over 300 accounts. Educate customers on how telephony products and services can help grow their revenue, make their business more proficient and productive. Proven ability to build relationships and increase loyalty. Affectively utilize the Client Relationship Management tool Salesforce.com to manage accounts. Develop and manage sales funnel to analyze and manage activity and provide accurate and detailed forecasts of identified and proposed opportunities.

• Prospecting: Daily prospect and cold call for new businesses to grow account base and increase sales. Generated new acquisition accounts/customer by consistent cold calling, door knocking, community networking, attend networking events, and sales-blitzing. Successfully developed strong business referral channels. Utilize databases to generate leads. Target new start up businesses as well as winning back existing business from competitors.

Account Manager

Ethel M® Chocolates, Henderson, NV 9/2004 – 2/2007

• Sales: Sold Ethel M® gourmet line of chocolates to hotels, gift shops, and specialty retailers throughout the state of Nevada. The chocolate line included over 30 consumer packaged goods (CPG) varieties. Responsible for meeting and exceeding annual sales goals. Recommended action plans to capitalize on business opportunities to generate sales. Made presentations at industry trade shows.

• Profitability: In 2004 and 2005, achieved annual sales goal of $1 million. In 2006, established major key account. Responsible for growing the hotel/casino market share by 20%, as well as maintaining existing accounts. Increased point of distribution by 17%. Re-developed Northern Nevada territory.

• Account Management: manage actions to cross-sell and up-sell services to existing customers earning additional business Maintained over 75 accounts throughout the state of Nevada. Created tracking spreadsheet to monitor accounts, ensure consistent communication and coverage.

• Prospecting: Daily hunt for new businesses and business opportunities within the hotel and casinos to meet or exceed assigned sales objectives and generate revenue.

• Merchandising: Directed and assisted visual merchandiser in designing floor displays. Recommended displays and signage to enhance merchandise and increase sales. Independently merchandized products including shelving and rotating product. Participated in product launches.

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SHARLA JUNIEL

Marketing Energy Specialist

Southwest Gas Corporation, Las Vegas, NV 12/1994 – 9/2004

• Sales & Profitability: Maintained and increased appliance saturation for 25% of the company's 1.5 million customers. Contributed $500,000 to annual margin by increasing dryer usage due to dryer promotion. Strengthened the customer's decision to convert from electric/propane to natural gas by educating them on the benefits and advantages of this natural resource.

• Marketing: Increased customers’ awareness of the benefits of natural gas through appliance promotions. Created and implemented brochures that promoted home-weatherization and conservation. Effectively communicated conservation tips at industry trade shows and exhibitions.

• Customer Service: Educated new and existing customers and employees on the features and benefits of natural gas appliances. In 2003, contributed to a 72% increase in customer inquiries due to various promotions. Answered large volume of incoming calls regarding to all types natural gas related inquires.

• Vendor Relations: Facilitated training seminars to introduce new natural gas equipment to Marketing.

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