Vaishali Singh

Sunnyvale, CA

Email: acezwd@r.postjobfree.com 408-***-****

I am an experienced Business Analyst & Certified Scrum Master who seeks to leverage diverse skills in

Business Analysis, Databases, and Testing, to support and implement Business Process Solutions.

Possess experience in web based Information System, system conversion and Customer Relations

programs. Demonstrated superior knowledge in gathering, analyzing, documenting business

requirements, writing use cases, specification, possesses excellent communication skills; excellent

problem solving, and interpersonal, skills with ability to manage and collaborate with others to achieve set

objectives. Patient and creative problem-solver who is known for organizational skills, commitment to

excellence and a track record of delivering work ahead of schedule.

CORE COMPETENCIES

Business Case Development GAP Analysis

Risk Analysis

System Integration Joint Application Development Rally, Rational Rose, JIRA

Regression and User (JAD) Workshops

Acceptance Testing (UAT)

Change and Configuration Business Process

M.S Office Suite, Visio,

Management Reengineering / Business

SharePoint

Improvement (BPI)

MS Project, Visio, Outlook Unified Modeling Language

Data Mapping / Modeling.

(UML) Use Case Diagrams

Software Development Scrum, Kanban. Informatics & Reporting

Lifecycles Methodologies

(Waterfall, Agile, RUP,

Iterative)

SKILLS

• Outstanding interpersonal and communication skills, compassionate, dedicated.

• Problem Solving skills

• Excellent Client Facing Skills

• Excellent Analytic Skill

• Ability to multitask and work in a fast paced environment

• Ability to work often independently, adapting to changing priorities.

• Ability to work in a team with a positive attitude

EDUCATION & CERTIFICATIONS:

• Certified Scrum Master (Scrum Alliance)

• Master of Business Administration (Amity Business School, Noida –India) 2007-2009

• Bachelor of Science in Biotechnology (M.I.M.T, Greater Noida- India) 2004-2007

PROFESSIONAL EXPERIENCE

Client: American Express March 2013 – Present

Role: Business Analyst

Project: Credit Card Product Revitalization

The Project spanning a variety of markets involving several technical and non- technical teams to ensure

the credit card issuing platform was able to accommodate co-branded product across markets and

countries.

• Participated in the project through the entire SDLC from Inception, Elaboration, and Construction and

Transition phases. Ensured deliverables at different phases until deployment

• Took initiatives to help identify and improve the system as a whole by conducting brainstorming and

JAD sessions and subsequently working on the solutions

• Worked with IP/TCP and Mastered the products of the company such as Data, IVR, Voice, VOIP, and

Wireless Applications

• Developed functional specifications for the developers as well as comprehensive test plans from

user/ business requirements and the helped with the walkthrough and approvals for project

deliverables

• Provided good analysis and offered concrete solutions to the team to resolve given systems conflicts

and issues by means of UML diagrams like use cases and activity diagrams

• Utilized RUP to ensure that solutions meet the identified business needs and used Rational Clear

Quest for smooth flow of information

• Maintained test files for the projects and carried out user acceptance, regression and unit testing and

documented the results.

• Worked with the project team and Contract Administrator on vendor selection and RFI, RFQ, RFP

• Helped create the BRD after gathering useful detailed requirements from the stakeholders, technical

team and the end users of the system

• Ensured smooth transition into the training and deployment phases and conducted review meetings

to ensure that there was consensus of all parties and obtained signoffs on project artifacts

• Helped client with end user training, worked with the project manager to document lessons leant and

formally close the project cycles.

Client: RPS Technologies Pvt. Ltd. January2011 – December 2012

Role: Business Analyst

Project: Implementation of Oracle Enterprise Asset Management (EAM).

This system was developed based on Oracle database and incorporated reporting dashboards for user

on the front end. I was the main link between the business teams and the development team. I

participated in helping evaluate other asset management solutions and eventual selection of the Oracles

EAM. I collaborated with the project team to elicit and document specification needed for the system.

• Performed heuristic data analysis to generate graphical visualizations of Key Performance

Indicators to gain better insights of organization's performance. Also conducted cross-functional

meetings to address critical metrics.

• Performed Gap Analysis to find the gap between ' As-Is' & ' To-Be' to estimate benefits.

• Gathered requirements regarding the functionality of the new application and

evaluation/analysis of the data.

• Assisted the PM to ensure project cohesiveness by sending out emails and helping to resolve

requirement conflicts

• Facilitated requirements sessions like JAD sessions, and weekly checkpoint and status meetings and

communicated information back to the project manager and entire project team

• Elicited functional and non-functional requirements and helped create use case packages

• Participated in formal and informal briefings sessions, memos, presentations and video conferences.

• Elicited business and functional requirements by SME interviewing, shadowing, JAD sessions,

document reviews and surveys.

• Modeled process and business use cases, system use cases to demonstrate user interactions and

document client requirements graphically

• Responsible for preparing the BRD and ensured requirements clarity leading to stakeholder “buy-in”

and signoffs

• Supported the project manager to ensure that the project remained within timelines and that there

was no scope creep which would have negatively impacted the initiative

• Worked with the SMEs to analyze and document change requests, and helped track approved

changes using traceability matrices to track and manage requirements from use cases to test cases

• Developed technical artifacts such as wire frames, report specifications, requirements

specifications and application screen mock ups to support business and functional requirements.

• Provided product demonstrations to validate project progress as per business expectations.

• Coordinated with various departments and ensured on time delivery of projects.

• Maintained effective relationships with product owners and scrum members to handle the

product backlog.

• Helped produced Test Cases and participated in UAT, obtained signoffs on test results, participated in

training users, on new application, involved in the Project Life Cycle (PLC) and Software

Development Life Cycle (SDLC).

Client: RPS Technologies PVT. LTD January 2010 –December 2010

Role: Associate Business Analyst.

Project:

The scope of the project is to develop a new ERP system for Case Management and all other business

functions for a client of RPS. Execution of this project will facilitate claims management and processing,

automation of tasks using case specific customized workflows and reconciliation of case finances along with

other administrative functions such as reporting, user and content management. The project will contribute to

the company's objective of maximizing revenue through a cost effective and more streamlined process of case

management.

Responsibilities:

• Analyzed the requirements through client requirement walkthrough sessions/JAD sessions and

finalizing the user requirement documents (BRDs) and functional requirement specifications (FRS).

• Collaborated with various geographically dispersed teams (Business stakeholders, Developers,

Project Managers) to successfully launch multiple in-flight projects including site redesigns, single sign-

on implementations and data security for the case management system.

• Performed GAP analysis to aid in the re-engineering of business processes and workflows from

the legacy to the new systems recommended Best Practices using Scrum and Kanban.

• Understood the business logic and user requirements to develop UML diagrams and Use Case

Scenarios and created user interfaces screens for each module of the case management system for

internal and external users.

• Identify risks and impact of business requirement changes to the project timelines by

participating in change management and estimation efforts for current and future phases.

• Developed the project plan along with the Project Manager and included provisions for project

scope changes and issues and initiated efforts to make enhancements, create work process flows and

work breakdown structures.

• Participated in Data Mapping, Data Conversion, and creation of the Data model.

• Conducted User Acceptance Testing (UAT) and System Integration Testing (SIT) to certify that

the functionality designed and developed meets the business requirements and expectations.

• Effectively coordinated with end users, SME's, development and QA teams and was responsible

for weekly project dashboards, issue escalations and Change Management Requests.

• Involved in developing and implementing deployment & user training and conducted user

training.

• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and

Logical views using MS Visio, MS Office and developed requirement.

Client: RPS Technologies PVT. LTD July 2009 – December 2009

Role: Associate Business Analyst.

Project: Optimize performance of a newly added Information Management System through leveraging

out of box functionality to consolidate data within the organization. Primary scope was to ensure a

seamless integration of all downstream systems for better information sharing.

Impact: Discovered inaccuracies in necessary functionalities requested by the business. Leveraged

prior experience in gathering requirements to conduct interviews to better understand internal

challenges and develop a concrete Business Requirement Document (BRD).

• Created and documented swim lane models, business process workflow prototypes, data and

information requirements through unified modeling language (UML)

• Participated in the design and review sessions of the key project deliverables using the Rational

Unified Process (RUP) to ensure that technology solutions meet the identified business needs

• Assisted in the designing, management, execution, documentation, and resolution of

discrepancies for user acceptance testing (UAT).

• Elicited business and functional requirements by SME interviewing, shadowing, JAD sessions,

document reviews and surveys.

• Followed a structured approach to organize requirements into logical groupings of

essential business process, business rules and information needs to capture all critical requirements

• Participated and facilitated meetings with business and technical Subject Matter Experts (SMEs)

to capture the high-level function points and business practices.

• Reviewed and updated existing documentation, created and maintained new documentation for

all functional areas to support strategic business goals and objectives.

• Provided product demonstrations to validate project progress as per business expectations.

• Identified risks and impact of business requirement changes to the project timelines by

participating in change management and estimation efforts for current and future phases.

• Developed the project plan along with the Project Manager and included provisions for project

scope changes and issues and initiated efforts to make enhancements, create work process flows and

work breakdown structures.

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