Customer Service Manager

Wade Anderson

**** ********** ******* ** ***-I, Atlanta, GA 30340, 425-***-****,

*********.*******@*****.***

HIGHLIGHTS:

. Operations management and customer service experience

. Proficient in Microsoft Office: Excel, Word, PowerPoint, Outlook

. Experience with Qualcomm mobile computing and Peoples Net

. Experience with-in the Logistics Industry

. Enthusiastic team player with good communication skills both written

and verbal

EDUCATION:

Strayer University, Charlotte NC

. Master of Business Administration, March 2013

. Concentrations: HR Management

Johnson & Wales University, Charlotte, NC

. Bachelor of Science: Business Management, May 2011

. Concentrations: HR Management, Financial Services Management

Johnson & Wales University, Miami FL

. Associate in Science: Business Administration, December 2009

. Concentration: Management

EXPERIENCE:

Local Driver, 09/13- 07/14

J.B Hunt, Chester, NY

. Providing outstanding service to delivery customers

. Working with driver managers to insure delivers are on schedule

. Using electric power jack to load and unload freight

. Following and complying with FDMCSR regulations

. Helped reduce driver cost and increase driver productivity by

suggesting block scheduling

. Helped increase driver morale by suggesting driver rewards and

functions

Operations Manager Trainee, 04/13-09/13

Burger King Corporation, Miami, FL

. Oversaw the operations of stores in assigned district

. Insured stores followed budgets and met metrics

. Provided training in hiring and retaining new staff

. Worked with managers on daily bases to solve operational issues

. Provided adequate training for store managers in ways to increase

traffic

. Increased district sales by 13% for Q3

. Reduced manager and employee turnover in Q3

Account Manager, 01/13-04/13

Health Care Services Group, Charlotte, NC

. Managed daily operating and monthly expenditure budgets

. Acted as liaison between employees, the facility and corporate office

. Scheduled and properly staffed site per needs

. Improved staffs quality of service by holding continuous training

. Increased staff morale by holding staff functions

OTR Driver Trainer, 08/11- 02/13

C.R. England, Salt Lake City, UT

. Coordinated and planned for daily OTR instruction

. Instructed, supervised and monitored student actions in all phases of

training

. Made formal evaluations on a regular schedule by utilizing appropriate

academic and skills test

. Insured students have an understanding of proper utilization of

equipment

. Achieved a 80% driver non accidental rate and a 97% driver retention

rate

Security Site Manager, 06/10- 08/11

U.S. Security Associate's, Charlotte, NC

. Conducted on-site quality assurance inspections

. Maintained consistent management practices that promoted low turnover,

. Maintained a proper documentation process of all disciplinary actions,

incidents, and activity.

. Maintained an active and consistent communication pipeline with the

client.

. Provided an excellent level of customer service.

ASSOCIATIONS:

. Future Career Consumer Leaders of America

. Gold Key International Honour Society Member

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