Customer Service Administrative Assistant

FRANCIS AGYIN

***** *** ****, ***** ******, NY. *1412.

Phone: 334-***-****

Email: *******.*******@*****.***

Education:

Master of Science in Public Administration (Troy University) August 2012- July, 2014

Concentration: National Security Affairs

Troy, Alabama.

Grade Point Average: 3.583/4.000

Bachelors of Science in Environmental Science (Kwame Nkrumah University of S&T) January 2005- May

2009

Concentration: Environmental Management and Policy

Ghana, West Africa.

Work Experience:

Troy University, College of Education (Graduate Administrative Assistant) June 2013- July 2014

• Streamlining the department’s reporting process by drastically reducing the all-day job to a three hour

procedure.

• Entering Praxis and APTTP (Alabama Prospective Teacher Teaching program) results into department’s

database.

• Assisting teacher education students on their test score issues.

• Serve as the receptionist.

• Supervise the work operations and clerical duties of work study students.

• Provide n ecessary work training and monitoring of performance for work study students.

Teletech Ghana (Technical Support Supervisor) fall 2011 – spring 2012

• Provided supervision of customer service agents in meeting quality assurance targets, mentored and led

training exercises of new employees.

• Provided extensive reports on broadband customer’s issues and forwarded it to the appropriate

exchanges for technicians to execute their various operations.

Ghana Revenue Authority (Tax Assistant) summer 2009 – fall 2011

West Africa, Ghana

• Spearheaded a team of Tax Assistants in collating all IRS documents into the Ghana Revenue Authority

(GRA) electronic database during the re-structuring of the various revenue agencies.

• Offered advice to corporate and individual entities on tax risk, tax planning and tax compliance.

• Raised assessment of corporate and individual entities and prepared demand notices on tax payers.

• Assisted in the examination of audited accounts of corporate bodies submitted by external auditors to

detect artificial and fictitious transactions intended to reduce or avoid the payments of taxes.

• Team Member in locating non-complaint taxpayers and recovering revenue from defaulters.

Skills:

• Strong proficiency in Microsoft Office. (Word, Excel, PowerPoint & Outlook)

• Proficient in Office management Software and Database Entry Software

Honors and Awards:

1

Omega Theta Chapter of Pi Sigma Alpha, Troy University, Honors Society. (Vice President)

2

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