Sr Accounting Specialist
Resume:
N Chesterfield VA *****
*******@*****.***
Cynthia W Joyce
Experienc 2011 - 2014 Hamilton Beach Commercial Richmond VA
e Commercial Customer Replenishment Planner
Develop and maintain a relationship with customer base and Rep Groups in the
North Atlantic, Mid West and West Coast to encourage sales and support the
Regional Sales teams.
Maintained a portfolio of Sales Support averaging $250K monthly for Commercial
Foodservice, Hospitality and Restaurant equipment.
Daily communication with customers to ensure complete and accurate processing
of Purchase Orders including but not limited to pricing, quantity and accuracy
of equipment.
Work with Customers and Rep Groups to provide information on products and
substitution for Obsolete and back ordered items.
Communicate with Warehouses for accurate shipping and third party billings for
Collect shipments.
Assist International order entry as needed.
2007 - 2011 Hamilton Beach Brands Richmond VA
Retail Credit and Collection Analyst
Maintained a portfolio of retail accounts with an average account balance of
$50K - $1.5M. Maintain an open line of communication between HBB and customers
to support a positive relationship and maximum operating profit dollars.
Responsible for customer deduction and charge back resolutions, including but
not limited to shortage claims, damage and defective claims, freight claims and
vendor compliance.
Assisted in bankruptcy claims.
Assisted with cash application as needed.
Assisted cash management with resolution of accounts receivable general ledger
issues.
2004 - 2007 HD Supply-Utilities Midlothian VA
Accounts Receivable and Credit Analyst
Developed an action plan to resolve and provide valid documentation to accounts
and put in place a new Standard Operating Procedure (SOP) for maintaining
Accounts Receivable and reduce AR write offs for the fiscal year 2005 from
$250K to $20K..
Worked on the implementation of a performance matrix to include AR as .25 of
the monthly margin.
Review and analyze "Special Accounts" unapplied cash and open order balances,
prepare a monthly statement to include detail level for all open items to
include explanation of short payments balances. To support the performance
matrix.
Prepare and submit to Cash Application Journal Entries (JE) to clear credits,
Return Goods Allowance (RGA) of write offs for "Special Accounts".
Contact customer base to resolve any accounts receivable issues and to assist
Cash Application to determine the proper application of funds.
Developed SOP for use in the North Atlantic and Mid West Regions to assist with
Sales Tax issues that appeared after the installation of new tax software.
Cynthia Joyce pg 2
Miscellaneous
Office Manager - Communication Design
Office Manager - Bloom Brothers Furniture
1998-2002 UltraBronz America
Midlothian VA
Accountant/Credit Manager
Review and approve all credit applications.
Review all loan and UCC filings for finance applications.
Communicate with clients to resolve payment and collection issues.
Maintain accounts receivable and determine placement of accounts for
collections with agency.
Initiated the use of ACH and Lockbox payments for cash and accounts receivable.
Assisted with the daily and monthly accounting procedures related to accounts
payable, general
Ledger entries, audit Corporate Credit accounts, sales and use tax returns,
vendor maintenance
and financial reports.
1985 - 1998 James River Paper Co Richmond VA
Sales Tax Accountant
Prepared monthly and quarterly sales and use multi state compliance returns.
Researched and responded to sales tax questions for manufacturing facilities.
Reconciled general ledger accounts as related to sales tax accounts and
payables.
Education Radford College
Radford VA
B.A., Business Administration
Systems AS400, Lawson, Peachtree, Google documents, MS office, excel and word
REFERENCES AVAILABLE ON REQUEST
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