Human Resources Customer Service
Resume:
SHEILA JOHNSON
New York, NY 10026
mailto: ******@***.*** / ************@*****.***
PROFESSIONAL EXPERIENCE
**** – 2014 Harlem Children’s Zone, New York, NY
(2009 - 2014) Human Resources Senior Generalist / Benefits Administrator
• Initiated the maintenance of verifications, conditionals, and state clearances for the HR processes
for exciting and potential employees.
• Develop a detailed understanding and working knowledge of all benefit plans offered through the
agency
• Conduct individual and/or group communication/enrollment meetings with employees (newly
eligible, existing) to fully explain core benefits and voluntary benefits with emphasis on
guidelines and deadlines.
• Conduct enrollment and departure processes pertaining to FMLA, STD (state and voluntary),
worker compensation, voluntary life insurance, profit sharing and pension plans.
• Assist staff regarding issues concerning uncertainty with regards to electing compensated and
voluntary benefits during open enrollment.
• Completed all necessary enrollment forms (manual and/ or, computer generated). Submitted all
forms/data to Benefit Communication Insourcing for processing in a timely manner.
• Appointed as liaison for the agency linkages with the Department of Youth Development and our
outsourced benefits resource company to ensure accuracy with regards to over 3,500 employee
benefits
• Audit off-site employee files to ensure program are in compliance with funder’s rules and
regulations.
• Review and approve all potential employees on boarding documentation.
(2008 – 2009) Human Resources Generalist
• Successfully advertised benefits to over 1500 employees outside of normal channels increasing
enrollment by 13% and usage by 8%.
• Coordinated and successfully implemented a procedure for ensuring accuracy and integrity of
data concerning criminal convictions for over 500 potential employees on an annual basis
• Managed, planned and executed approximately four mass audits a year for Government agencies
including the Department of Education and Department of Health.
• Obtained clearances and verification information from various local state and government
agencies for approximately 3500 employees a year
• Managed three part-time staff setting targets and ensuring they were met.
• Interacted with all levels of staff regarding a variety of agency policies and concerns related to
methods of dealing with their program operations.
• Maintained vacation, personal and sick time in ADP Time-saver
• Provided support for benefits administration, recruitment, personnel policies, compensation, and
regulatory compliance for over 1500 Part-time and 600 Full-time staff.
(2007 – 2008) Human Resource Administrator
• Rectified agency’s relevant affairs for pending fingerprint clearance from the Department of
Education and Department of Health for over 400 employees.
• Initialed a line of communication and integrated the charter school’s operational processes into
the Human Resources department.
• Successfully eased the charter school’s integration processes to the Human Resources department
for approximately 600 employees.
• Provided administrative support to the Director of Human Resources which included but was not
limited to managing calendar, rectifying expense reports, invoices and scheduling appointments.
• Maintained file integrity by regularly auditing 1400 employee files.
(2004 – 2007) Office Manager
• Successfully put in place a screening process to capture unqualified employees.
• Executed a line of communication between the public schools’ Principal and the Harlem
Children’s Zone Full-time staff.
• Maintained daily operations for the programs’ office and staff totaling approximately 160 staff.
• Recruited and supervised seven Part-time staff for filing, monetary closeouts and office
operations.
• Maintained time cards and calculated work hours for over 150 employees.
• Completed cash closeouts, prepared employment verification letters for staff, and maintained
incident reports for employees and participants.
(2001 – 2004) Executive Assistant to the President/CEO
• Provided high level administrative support to the President/CEO as the agency grew by 400 staff,
10 programs and increased the revenue by approximately 14 Million.
(1998 – 2001) Helmsley Park Lane Hotel, New York, NY
Business Administrator/Assistant Meeting Planner
• Provided administrative support to a team of five sales managers.
• Assisted hotel guests in preparing for personal presentations.
ADDITIONAL EXPERIENCE
(1994 – 1998) Customer Service Representative, City & Suburban Federal Savings Bank, Bronx,
NY
(1986 – 1993) P & R Head Teller, Chemical Bank, Bronx, NY
(1986 – 1996) Material and Supply Handling Specialist., United States Army National Guard
AFFILIATION
Society for Human Resources, Member since 2008
COMPUTER SKILLS
Microsoft Office Suite – Word, Excel, Outlook, PowerPoint and Publisher; HRIS – Ceridian, ADP, HR
Anytime, ADP TimeSaver, Kronos system
EDUCATION
Capella University, Minneapolis, MN, Master of Business Administration, 2009
College of New Rochelle, New Rochelle, NY, Bachelor of Arts in Psychology, 2007
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