Information Technology

TARA M FERGUSON

*** ********** ** • HIGH POINT, North Carolina 27260

336-***-**** • ************@*****.***

Summary Qualification

Over 10 years of business management experience and 14 years of professional IT experience. Ability to

organize, prioritize, work under extreme pressure, and meet deadlines. Quality writing and communication

skills. Ability to bridge the gap between technical and non-technical individuals. Ability to identify and resolve

technical issues and concerns.

Professional Experience

Bahnson an Emcor Company, Winston Salem, North Carolina

Senior Information Systems Analyst, November 2006 – Present

• Provide end user support to 500+ users (In Person/ Remote)

• Install/Configure - OS, Office applications, and Client/Server Software

• Manage asset tracking internal and external audits (Software & Hardware)

• Decision maker on selecting hardware standards

• Generate Purchase Orders for IT purchases

• Purchase/Configure mobile devices

• Setup broadcast meetings and conference calls

• Configure/Troubleshoot Lotus Notes

• Provide end user software training

• Prepare IT documentation for SOX audits

• Create new users in Active Directory and Domino ID Manager

• Renew software contracts with IT vendors

• Manage/Configure backups onsite and remote sites

• Assist C level management with one-on-one IT support

• Provide technical support for sister companies

• Implementation/Testing of new products and programs within the network (approx. 3 month test

cycle)

• Hardware environment knowledge (Dell, Lenovo, Linux, EMC, and HP)

• Provide training to staff with documentation

• Provide technical support on high clearance remote sites (Onsite)

Express Personnel, Greensboro, North Carolina

Contractor (Telecommute), May 2006 – November 2006

• Modification of Stored Procedures (SQL Server)

• Modification of application screens (VB.NET)

• Modification of reports (SQL Reporting)

Prymak, LLC, Greensboro, North Carolina

Application Developer, October 2005 – May 2006

• Develop interfaces for third party services using Pervasive Data Integrator

• Develop custom reports (Seagate Crystal Reports)

• Develop/Implement custom applications and screens

• Testing and documentation (Live Data)

• Modification of loan application process for Freddie Mac and Fannie Mae

• Resolve outstanding application issues

• Provide client support on requirement definition, analysis, design, testing, documentation, and user

training

City of High Point, High Point, North Carolina

Box Office Manager / Department Technical Support, July 2002 – October 2005

Manage Box Office and information desk daily Operations. Responsibilities include recruiting, training,

scheduling, staff evaluations and Human Resource policy and procedures. Maintain fiscal year setup for

purchasing and budget operations pertaining to Box Office. Implement and maintain online ticketing and

satellite ticket locations. Manage daily computer support and networking issues within the department.

Research and implement software applications for departmental use, i.e. Event Management Software.

Provide direct assistance to the City’s IT department in the implementation of the Domain change and

Outlook Exchange. Provided direct assistance in development of departments new website:

Preferred Alternatives, Inc, High Point, North Carolina

Office Manager, August 2000 – July 2002

Manage daily business operations. Responsibilities include Administrative, billing, personnel issues, Human

Resources Policy and Procedures and distribution of client monthly allowance. Maintain / Train field and

office staff in areas such as software applications, First Aid/CPR and OSHA standards. Post billing and

various invoices for payment from State and Local government agencies.

Education

University of Phoenix (Charlotte, NC), Phoenix, Arizona

Master of Business Administration, November 2012 – May 2014

Alumni Career Mentor

National Honors Society

• Strategic Planning & Implementation

• Operations Management

• Organizational Leadership

• Human Capital Management

• Marketing

• Applied Business Research

• Quantitative Reasoning for Business

High Point University, High Point, North Carolina

Bachelor of Science in CIS, August 2000 – May 2005

• Principles of Management

• Principles of Marketing

• System Development

• E-Commerce Development

• Client/Server Development

• Management of Information Systems

NY Institute of Business Technology, New York, New York

Certificate in Computerized Business Operations, August 1992 – October 1993

Deans List

Additional Information

Skills: Dreamweaver, Helpdesk IQ, Symantec Backup Exec, Enterprise Vault, Ghost, Trend Micro,

Scalable, Computrac, MS Live Meeting, MS Office 2000/2003/2007/2010, Vista, Windows 2008,

Windows 7, MS Front Page, Adobe Photo Shop, Illustrator, Adobe Acrobat, PC Anywhere, Visio, MS

Project, Internet Explorer, MS Exchange, Vector Works, Adobe PageMaker, Dame Ware, Cisco VPN,

Cisco AnyConnect, Active Directory, MS Money, Oracle, Primavera, Lotus Notes, LogMeIn, Avamar,

SQL Server, Solarwinds, KACE, and Discovery.

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