Customer Service Sales
Resume:
Krystal B Elliott
Statesville, NC 28625
************@*****.***
Objective: To obtain a challenging and responsible position, utilizing the abilities that I have developed through my
past experience, with the opportunity for growth based on my performance.
Skills: Extensive and diverse customer service and collection experience in sales, auto loans, and in mortgage
practices, dealing with the day to day care and research of the best fit solutions to meet the needs of both the customers
and the company. Knowledgeable of current regulatory standards pertaining to collection laws, proficient in shipping
laws, dealing on a Canadian and International level, also some legal experience. Strong background in communication
skills both written and orally, able to self-motivate, multi task, and meet deadlines. Directing patient Experience with
many information systems, up to and including a strong background with AS400, CSG Excel, & Word.
Experience:
Customer service
EZ Access in Auburn, WA
February 2013 to current
• Preparing ramp quotes
• Collections and billing
• Problem solving & install coordination
Customer service/Billing
Comcast in Fife WA
June 2010 to November 2012
• Handling inbound billing and sales calls for three different markets.
Customer Service Rep/Office Support
Excel Supply in Fife WA
Aug 2008 to June 2010
Responsible for handling the inbound calls, processing customer orders, invoicing on a daily basis,
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following up on leads for potentially new customers, and providing quotation for products when necessary.
• Along with those skills I also work on all filing for the company and have gained some knowledge of
warehouse receiving procedures, and inventory control methods.
Customer Service/Office Support
Griffith Industries in Kent WA
Jan 2008 to Aug 2008
• Answering all incoming calls
Invoicing customers on a weekly basis
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Resolving customer complaints
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Preparing installers for next day’s assignments and locating supplies for that day
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Handling all incoming mail
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Customer Service
GoldToe Moretz in Conover, NC
November 2005 to November 2007
• Responsible for servicing Canadian, International, and US business accounts. Fielding calls, emails, and
faxes on a daily basis pertaining to interested buyers, new orders placed by existing customers, and following
up on the status of non-shipped orders.
• Assisted buyers in finding solutions when a product was out of stock, which allowed me the experience of
working with the planning department.
• Lastly on a regular basis I was in charge of handling credits to buyers’ accounts upon merchandise that they
had not received or was received defective.
Customer Care Rep
Iron Mountain/Wells Fargo in Charlotte, NC
January 2002 to November 2005
• Entry of customer specific details
Maintaining mortgage files
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Fielding demands for information on and documents pertaining to files in house on films or hard files.
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Collections Rep
AmeriCredit in Huntersville, NC & Arlington, TX
November 1997 to September 2001
• Responsible for collections on auto loans range from 10 to 90 plus days past due.
Working with customers on a daily basis to help find solutions for their debt and utilize the tools that I could
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offer to help bring a past due account current. As well as answering concerns and questions in regards to the
consumer's loan.
Filing the necessary legal paperwork involved with handling collections in Wisconsin, Louisiana, and
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Canada.
*P rofessional references available upon request
Contact this candidate