Customer Service Quality Control

Crystal Smith

**** ********** **. # *** ? Houston, Texas ? 713-***-**** ?

***********@*****.***

SUMMARY

Detail-oriented professional with 6 years' experience in logistics, team

management and administrative accountability. Highly motivated, effective

communicator and problem solver who successfully completes all assigned

tasks. Works well with team members and groups from diverse backgrounds.

Strong technical skills and the ability to learn concepts quickly. Highly

motivated problem solver who handles multiple responsibilities

simultaneously while providing exceptional customer service.

SKILLS & MECHANICAL KNOWLEDGE

Supervisor/Management Logistics/Supply Secret Clearance

Management Records Management

Customer Service Purchase Orders Inventory Control

Policies & Procedures Cash Handling Property Book Unit

Tracking/Research Ground Logistics Supply Data Analyst

Stocking & Shipping Data Entry Dispatch Loading &

Office Management Presentations & Unloading Warehouse

Hardware & Software Briefings

General Administration Quality Control

Inspections

EXPERIENCE

Global Ground Transport - Houston, Texas

08/2013 to 06/2014

Quality Control Analyst

Reputable knowledge of global affairs, while utilizing coordinated

universal time to assist clients in establishing transportation/logistic

procedures.

Monitored and provided real-time status updates from initial service

request to passenger and crew drop offs, while providing quality control of

the operations section service records, clients, and amenities being

provided.

Provide the highest level of proficiency while

establishing initial communication ensuring safety, expectation, and client

satisfaction.

Texas Army National Guard- Houston, Texas

03/2008 to 03/2014

Deployment: FOB Prosperity- Iraq

08/2009 to 08/2010

Automated Logistics Specialist

Establish and maintain stock records and other documents such as inventory,

material control, accounting and supply reports.

Unload, unpack, visually inspect, count, segregate, pelletize, and store

incoming supplies and equipment.

Perform prescribed load list and shop stock list duties in manual and

automated supply application systems.

Maintain accurate records and office correspondence by monitoring the

optimize flow of supplies through development and operation of automated

systems.

Monitor requests for reductions in organization, transfers, and discharged

personnel.

Examine employee files to answer inquiries and provide information for

personnel actions.

Answer questions regarding examinations, eligibility, salaries, benefits,

and other pertinent information.

Compile and prepare reports and documents pertaining to personnel

activities.

Supervised and manage inventory and warehouse functions pertaining to

receipt, storage, and distribution of equipment.

EXPERIENCE (Continued)

Primerica Financial Services

04/2011 to 10/2011

Divisional Leader

Conducted sales and

informational presentations of financial services to clients.

Managed assigned agents and oversaw office management responsibilities.

Answered customer's complaints or inquiries, and ensures compliance of

employees with established security, sales, and record keeping procedures

and practices.

Dairy Queen - Houston, Texas

06/2004 to 05/2008

Cashier

Carefully

maintained sanitation, health and safety standards in all work areas.

Assisted management with monthly inventory control and weekly

stock ordering.

Operated a cash register to process cash, check and credit card

transactions.

EDUCATION

Lone Star College - Houston, Texas

Currently pursuing an Associate's of Arts Degree: 50 credit hours completed

Eisenhower High School- Houston, Texas- Diploma

Crystal Smith

6505 Westheimer Rd. # 141 ? Houston, Texas ? 713-***-**** ?

***********@*****.***

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