Project Manager
Resume:
C ra ig S. H i ppe r t
Emporia, Vi rginia 23847
Home 434-***-**** Cell 434-***-****
Email **********@*******.***
I am a focused and professional operational leader with a strong background in various ERP solutions.
M y strengths include the ability to evaluate processes and develop policies and procedures while
i ntegrating with the ERP Solution. I am dedicated, knowledgeable, and consistently deliver initiatives on
t ime and on target. I utilize my experience and knowledge to achieve the ultimate goal – a reference-able
client.
PROFESSIONAL PROFI LE:
Project management experience in training, scheduling, resource planning, and product rollout
Understand how to prepare an organization for a successful outcome, providing industry specific examples
and scenarios that resonate closely with the business goals
Excellent ability to manage medium to large scale accounts successfully
Exceptional interpersonal and collaborative skills critical to establishing and maintaining internal and
external client relationships
Adaptive and resourceful in guiding the organization through change management initiatives, cross functional
collaboration, communication, coaching, personal and team development
Expertise in recruiting, training, team building, career planning, and organizational leadership
PROFESSIONAL EXPERIENCE:
Ciber, Inc. J une 2013 – March 2014
Principle Consultant (Project Manager) Lawson / Infor Healthcare Practice
Defined and established the overall project structure, including the definition and scope of all sub
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projects, project support activities, and organizational structure
Assisted in defining Project scope and Incorporated strategic factors into creation of the Project
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Charter
Set stakeholder and project team expectations and ensured that the deliverables are aligned with
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business goals
Drove the project strategy and aligned it with the project business goals
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Established the tools and processes to track and report on the project health and progress towards
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project goals
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Adjusted resources and organizational structure as the focus and goals of the project change to
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ensure efficient delivery of results
Drove project status reporting and meetings as communication and management tools
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Identified potential risks across the project and established communications and mitigations to
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address them
Assisted in the creation of the Change Control Board utilized to manage factors that create change
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and scope creep
Communicated project health, transparency to risk and maintained a strong project team sense of
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respect and trust
Managed overall budget and identified financial risks and used Ciber’s accepted accounting
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practices to maintain budget integrity and drive actions to correct budget risks or variances
Deltek, Inc. M ay 2012 – April 2013
P r inciple P roject M an ager
Gathered, analyzed, and summarized participating business unit inputs into the ERP migration
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strategy
Identified business requirement gaps and proposed solutions
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Maintained integrated master project schedule including identification of resource constraints,
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conflicts, and predecessors
Prepare executive reports of project status including highlights regarding schedule, budget, risks
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and scope creep
Established share point repository for various project documentation
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Managed external resources involved with active projects
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Actively communicated monthly status reporting on project progress with Deltek management
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Escalated pending project changes that may have a dramatic impact on how business is conducted
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today and in the immediate future
Workforce Insight, Inc. October 2010 – April 2012
Workforce Management Consultant
Responsible for coordinating and integrating project tasks for multiple clients
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Communicated regularly with the client and Workforce Insight resources assigned to ensure
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schedule and scope integrity
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Created and maintained project plans, status reports, communication plans and risk management
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plans
Set up and conduct pre implementation planning meetings with the client, ensuring that all roles
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and responsibilities are established and timelines are set
Managed project timelines, budgets, and communicate deviations; resolve scope changes and
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issues
Confirmed system activation date and end user training are scheduled and executed
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Lawson Software October 2006 – September 2010
Project Manager – Health Care East
Managed full life cycle Implementations exceeding $7M
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Ensured a thorough understanding of customer expectations through meetings with sales and
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discussions with the customer.
Created Project Charter to define scope, deliverables, schedule and responsibilities.
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Created and maintained project plans, status reports, communication plan and risk management
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plan.
Served as focal point of all project communications with the customer and regularly communicated
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with the project sponsors and decision makers verbally and in writing throughout the
implementation process
Managed the schedules and effort of all consultants domestic, international and third party.
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Communicated regularly with the customer and Lawson resources assigned to ensure schedule and
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scope integrity. Identified and escalated any unresolved or unusual installation problems through
the appropriate Lawson resource network
Provided Risk and Risk Mitigation analysis to project sponsors and Lawson management.
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Ensured Application Consultants and other Lawson resources were efficiently scheduled,
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executing against the schedule and ensuring customer readiness
Set up and conducted pre implementation planning meeting with the customer, ensuring that all
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roles and responsibilities were established and timelines were set
Managed the project timeline, budget, communicated deviations; resolved scope changes and
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issues, confirmed system activation date and end user training was scheduled and executed.
Ensured 100% compliance with Project Change Control procedures
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Transitioned customer from installation to customer support
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Ensured the customer would be a Lawson reference
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K ronos, Inc. November 2002 – October 2006
Project Manager III
Prepared and assigned project resources with necessary project related information, ensuring
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proper understanding of project requirements, roles & responsibilities, work processes, and
success criteria
Implemented the necessary project management infrastructure (project plans, issues lists,
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communication plans)
Occasionally led customer discovery and planning meetings
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Defined the project schedule with the customer
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Managed the project plan, issues list, and other supporting documents throughout the project in an
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effort to maintain client expectations and project milestone success
Worked with various team members (both Kronos and customer teams) to resolve project and
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process issues in a timely manner and documented any issues
Communicated and published project status to the project team
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Managed project scope to meet project success criteria while maximizing value brought to
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customers and revenue generated for Kronos
Managed the financials of the project, invoicing of delivered services, and resolution of any
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financial disputes
Led assigned projects to a successful completion
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Assisted with developing new processes and tools that improve the performance and effectiveness
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of project management delivery
Assisted with other initiatives to evaluate and drive customer satisfaction
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Lawson Software November 1996 – October 2002
Client Service Manager
Project Management – Managed Lawson Financial, Procurement and Human Resource
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implementations
Responsible for coordinating all Lawson resources and adhering to Lawson Implementation
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Methodologies
Assisted the client with creating an internal implementation team
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Created initial project plan and timing with regards to internal client constraints and time lines
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Maintained data base to track current issues of the project
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Served as Liaison to Lawson Global Support center for issue escalation and resolution
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Administered and tracked project budget in accordance with project plan
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Initiated monthly meetings with client Senior Management to discuss project status
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Pre Sales RFP Assisted the initial pre sales cycle with Implementation RFP responses
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Attended demonstrations and presented Lawson Implementation Methodologies to prospects
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Served as a liaison between Lawson’s Sales and Service Organizations
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Managed 5 – 7 functional application consultants. Performed annual reviews, guided each
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consultant through Lawson certification paths, responsible for scheduling each consultants
engagement calendar to ensure that each consultant met his or her monthly quotas
Financial Applications Consultant
End user training of General Ledger, Accounts Payable, Cost Allocations, Flexible Budgeting,
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Asset Management & Activity Management applications versions 6.x, 7.0x, 7.2x, 8.0x, and 9.0x
Conducted training in a classroom environment for 1 14 users using relative industry examples of
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accounting theory and practice on the above mentioned applications
Assisted in the pre implementation process to ensure current client business processes were
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adaptive to the Lawson financial applications
Served as on site consultant in post implementation process to assist client in proper and efficient
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set up of all financial applications
Assisted client in data conversion from current financial applications to Lawson including
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assurance of proper file mapping and table structures
Worked on site to construct and assist client in financial report writing using the Lawson General
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Ledger Report Writer and other Lawson reporting tools
Conducted Conference Room Pilot to test accuracy of all conversion data and to ensure all
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requirements of each installed application were functioning optimally
Conducted Post Implementation Audit to ensure proper and efficient usage of installed financial
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applications and recommend any procedural changes that would benefit the client
Consistent work in NT, Unix and AS400 environments
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Orange Systems December 1995 – October 1996
Accounting Applications Systems Analyst
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Served as Project Co Team Leader, was responsible for all enhancements, development and testing
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of Orange Systems’ accounting applications
Analyzed General Ledger, Accounts Receivable, Accounts Payable, Project Cost Accounting and
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Financial Report Writer applications for G.A.A.P. adherence and proper data flow
Wrote technical briefs concerning the status and proposed changes for all accounting applications.
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Assisted in installing new product releases for Orange Systems’ Clients
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Created and upgraded all accounting applications user and training manuals
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Coordinated Accounting application support for On Line service calls to include analyzing and
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correcting problems or escalating call to responsible technical lead
Conducted Accounting Round Table discussions for the Orange Systems User Group Forum
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Trainer & Technical Writer
Trained 1 40 users on all Base and Customized applications within the Orange Systems’
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Association Management Software Suite
Designed training plans and schedule
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Wrote end user manuals
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Provided transition planning for new clients
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On Site and remote support for clients after software installation was complete
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Served as client liaison with Orange Systems for software problem diagnosis and solving
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Assisted in Software enhancement and development
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Worked within an Oracle Database environment with hands on experience using SQL, MS Access,
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MS Word and MS Excel
University of Maryland Computer Emporium January 1988 – November 1995
General Manager
University Campus Computer Resale Manager covering the University of Maryland College Park
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campus and eight of its sister campuses
Drove significant sales volumes through end user demonstrations, one on one consultation, trade
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shows and presentations
Attainment of 100% planned sales revenue objectives
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Planed and directed Computer Emporium marketing strategies for all end user sales
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Recruit and contract with additional vendor accounts to help increase Computer Emporium market
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share in competitive areas
Train new staff members in proven sales and marketing techniques to ensure sales closure.
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Director of order management to ensure inventory and concurrent stock rotation for all end user
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sales
Buy and evaluate all hardware products sold at the Computer Emporium
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Chief Financial Officer responsible for facilitating annual budget of $8 million
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Assisted University Purchasing in contract evaluations and negotiations
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Assisted in planning and implementation of 15 node LAN
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Manager of 15 member staff
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Consistently grew business 5 percent annually
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Accountant
Planned and administered annual $8 million operating budget.
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Produced all monthly Profit / Loss Statements and balance sheets for the given fiscal year.
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Provided cost projections for all Computer Emporium projects for the given fiscal year.
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Planned and directed the day to day functions of the Computer Emporium Business Office
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Served as Financial Consultant to the University of Maryland’s Computer Service and
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Maintenance Unit
EDUCATION:
University of Maryland, College Park
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technology EXPERIENCE:
Operating Environments:
Unix, NT, Oracle, SQL Server, MS DOS, Microsoft Windows & MAC OS
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Software:
Microsoft Office, WordPerfect, MS Project, DBase, PageMaker.
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Certifications & Affiliations:
American Payroll Association – FPC
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SHRM – ESHRM
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Project Management Institute
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Contact this candidate