Customer Service Manager
Resume:
John D Kendall
Indiantown, Florida
***********@*****.***
PROFESSIONAL EXPERIENCE:
CAM School
PROPERTY MANAGER - Nov 2010 to Present
St. Lucie Mobile Village
Indiantown, FL
Overall Management of 220 units Mobile homes and RV Lots
In Charge of maintenance and hands on work, rent collection and evictions.
Budget. Up keep, curb appeal. Hiring and training employees and
termination.
Yardi and Microsoft experience. Hud. 24/7 availability. Customer service
and people skills. Problem Solving. Financial decision making. Contract
bids, Hands on experience in maintenance and management.
Strong customer service skills, proven leadership abilities, time
management and resident conflict resolution/communication skills. Very
organized, dedicated and has the ability to multi-task.
CONSTRUCTION MAINTENANCE SUPERINTENDENT
- May 2010 to October 8, 2010
Clearwater Housing Development Corporation. Clearwater, FL
In charge of Construction Rehab of Apartment Units. Apartment Turns.
Management. Over see subcontractors. Order supplies and budgeting, quality
control, inspections, plumbing, electrical, all phases of Maintenance.
Youth Director
- Sept 2009 to March 2010
First United Methodist Church of Ada, Ok
129 W. 14th St. Ada, OK 74820
The Church was without a Youth Pastor for 5 months and had a dwindling
youth group of about 10 youth. Made changes to adapt to the youth culture
of today and brought Christ back in the center of the ministry. Marketing
using Facebook, texting, personal phone calls and emails to each youth as
an outreach to bring them back to the church and their friends and family.
We grew the ministry averaging 30 to 40 youth now in a short time.
OWNER MANAGER INVESTMENT PROPERTIES, MAINTENANCE
December 2003 - September 2009. Hudson, FL 600+ Units
Owned and Managed Apartment Buildings and Mobile Home Parks. Managing and
training staff, soliciting and analyzing vendor bids, tenant relations,
marketing, leasing, accounting, background checks, website, collections.
Hands on all Maintenance, HVAC, Electrical, Plumbing, Painting, Drywall,
Security, Interior and Exterior maintenance. phones, Managed and handled
all phases of maintenance. Maintain a clean overall appearance of the
properties inside and out. Effectively manage deadlines and owner
commitments
Collaborate with Property Managers to compile, generate and submit an
annual operating budget for each property in a timely manner.
Maintain budget/cash flow expectations.
Monitor property performance income and expenses.
Implement action plans to achieve expected returns.
Review and correct monthly variance reports as needed.
Supervise, train, and mentor Property Managers.
Ensure Property Managers are following all collection guidelines for
delinquent accounts.
Prepare periodic inspections of building and property conditions.
Oversee alterations or reconditioning of community property.
Direct and monitor Property Managers in adhering to company policy and
safety standards.
.
CONSTRUCTION MANAGER: ARTHUR RUTENBERG HOMES -
September 2000 to Nov.2003 - Stuart, FL
Oversee daily field and subcontractor operations of luxury High end new
build homes. Handling every aspect from beginning to end. Functioning daily
on computerized ordering of materials, proposals, work & purchase orders.
Review contracts, provide on-site management and quality control to ensure
projects meet time, budget and quality requirements. Coordinate, supervise
and schedule subcontractors / laborers. Provide excellent customer
relations -- from beginning to end of projects. Redline review meetings
with buyers to go over design specification on drawn plans. Work together
with architects and engineers in reviewing drawings and specifications.
Follow up and schedule all warranty work after closings. Mortgage draws and
tracking.
SUPERINTENDENT - SWEETWATER HOMES of CITRUS COUNTY
March 1998 to September 2000 - Homasassa Springs, FL
Production and Semi Custom Homes. Oversee daily field and subcontractor
operations of luxury High end new build homes, remodeling and commercial
projects for fast track production custom home builder. Provide on-site
management and quality control to ensure projects meet time budget and
quality requirements being built in accordance with all contract documents
to ensure zero defect and budget control. Coordinate, Supervise, and
Schedule subcontractors / laborers. Provide Excellent customer relations --
from beginning to end of projects. Work together with architects and
engineers in reviewing drawings and specifications. Follow up and schedule
all warranty work after closings
SOLE PROPRIETOR / PRESIDENT - KENDALL BUILDERS
June 1987 to March 1998- Royalton, New York
Building Company President Royalton, New York
Oversaw daily field and subcontractor operations of luxury High end new
build homes, remodeling projects, fast track production custom home
builder. Hands on all Maintenance and Building. Electrical, Plumbing,
Painting, Drywall, Interior and Exterior maintenance. Development from land
acquisition to long term strategic planning, including several
subdivisions. Handled ALL aspects involved with building homes from sale to
close.Personally worked hands on in all trades including: Home Design &
Floor plan layout, and Sales Management. Reputation for & Commitment to
excellence in All areas of building & customer relations from appropriating
mortgages to closing contracts - at every step. Negotiated subcontractor
agreements, purchase orders & contracts with clients. Designed and
implemented renovation plans; obtained all permits & approvals, selected,
ordered and reviewed the status & quality of all materials. Zero defect and
excellent cost effective budget control
REAL ESTATE AGENT / MANAGER - STOVROFF & HERMAN REALTY
Wilson, New York June 1986 to June 1992 -
After only 2 months, I was selected from over 600+ agents, to take over,
manage & overhaul, reorganize and repair all of the damage left by the
former Office Manager & agents at Stovroff & Herman (northern waterfront -
Lake Ontario) office # 32, Wilson N.Y.,who "left" to start their own real
estate office -"sabotaging" our offices inventory of contracted listings
with them. Within weeks, We were quickly organized, and running smoothly --
having only 3 agents (including myself, my wife & our new trainee) with the
highest inventory of listings & sales ever recorded at that office, even
with their previous "peak" of 17 agents. Ranked higher than other real
estate offices having over 30+ full-time agents, in more desired & larger
median priced areas in volume, units, listings & sales on a consistent
basis. Negotiated contract agreements. Trained assisted and motivated new
agents, accompanying them on their contract negotiations and presentations.
Represented and Marketed several new builders - creating widespread
recognition through our unique advertising - Greatly expanding their
business growth by over 700% in the first year alone. Researched and
developed presentations for several residential subdivisions that I
submitted - receiving full approval for each. Member of the "Multi-
Millionore" / "Presidents Club"/ "Agent of the month" for my office - All
but 4 months of my 6 years in real estate
References -
Clearwater Housing Development - 727-***-**** Luis
First United Methodist Church - 580-***-**** Donna
Sweetwater Homes -- -- 352-***-**** Richard
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