Customer Service Pvt Ltd

RESUME

PRAVEENA S

No: ** South Mada Street, Mail ID:

*************@*****.***

Thiruvanmiyur, Mobile: +91-994*******

Chennai-600041. [pic]

OBJECTIVE

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A career with a progressive organization that will use my education,

skills, abilities and experience in an executive capacity, where I can

effectively contribute to operations in any capacity that best matches my

skills and experience.

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PROFESSIONAL EXPERIENCE

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1 .RELIANCE BPO Pvt Ltd. (WELLPOINT) (June 15th 2011 to March 27th 2012)

Designation: Customer Service Associate

RESPONSIBILITIES: - (Creating customers database):-

V Key Responsibility Areas:

. Provider files maintenance and documentation in accordance

with company policy and practices.

. Sort and prioritize all plans according to discount

potential and payment terms.

. Review all calls and making approval prior to payment.

. Correspond with Providers and respond to inquiries.

. Preparing reports as per the provider needs.

. Allocating the work so that TEAM SLA and Deadlines were

met.

. Do the quality checking and provide the report to the

Management.

. Prepare ageing reports and analysis of the expense reports

audited.

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2. TATA CONSULTANCY SERVICES. (March 28th 2012 to till present)

Designation: Process Associate

RESPONSIBILITIES: - (Inbound Processing):-

V Key Responsibility Areas:

. Vendor files maintenance and documentation in accordance

with company policy and practices.

. Sort and prioritize all invoices according to discount

potential and payment terms.

. Review all invoices and making approval prior to payment.

. Reconcile vendor statements and process e-payments.

. Monitor accounts to ensure payments are up to date.

. Correspond with vendors and respond to inquiries.

. Reconciliation of payment

. Preparing reports as per the management needs.

RESPONSIBILITIES: - (contracts Audit):-

V Key Responsibility Areas:

. Providing floor support for the Team members for handling

their queries and provide day-to-day updates to the TEAM.

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EDUCATION

K.S.RANGASAMY College of Technology (Anna University), Thiruchengode.

Bachelors of Science (INFORMATION TECHNOLOGY), 2011

MALCO VIDYALAYA MATRIC HR.SEC.SCHOOL, Mettur Dam

Maths with computer science, 2007

TECHNOLOGY SUMMARY[pic]

. MS Office (Word, Excel, Power point)

. C, C++

. JAVA

. Visual Basic (VB)

. Structured Query Language (SQL)

. Networks

. Hyper Text Markup Language (HTML)

PERSONAL PROFILE [pic]

Date of Birth : 29th DEC 1989

Father's Name : S.SAMPATH KUMAR (late)

Marital status : Married

Hobbies : Basket Ball, Classical Dance

Language Know : English, Tamil

DECLARATION

I hereby declare that the information furnished above is true to the best

of my knowledge.

Date:

Praveena

Place: Chennai[pic][pic]

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