Customer Service Representative
Resume:
Ashley Vaughan
*********@*****.***
Permanent Address
Chesapeake, VA 23320
Summary of Qualifications: Strong academic background with Science focus,
willingness to learn, ability to acquire and master new skills quickly,
outstanding communication skills and exceptional work ethic.
Education: Bachelor of Science:
Norfolk State University, Norfolk, VA
Graduation Date: May 10, 2014
Experience:
5 years of customer service experience
5 years of cash handling experience
1 year of retail experience
3 years of management experience
4 years of clerical experience
Employment:
Norfolk State University Biology Department
August 21, 2010-May 9, 2014
. I assisted all professors and department head with any filing, emails,
student's questions and concerns.
. I acted as a peer mentor to fellow and prospective students within the
department.
. I served as Biology Society President where different activities,
tutoring, and functions were organized to increase the student-
professor interactions.
Goodwill of Central Virginia
November 20, 2013-June 2014
. As production associate, textiles (clothing) were sorted, hung,
tagged, and ran upon company's satisfaction.
. As cashier sales associate, I handled all transactions including
check, cash, credit and debit. I provided all customers with 100%
customer service. Any questions and concerns were answered in
addressed for the customers in a timely fashion.
. Other duties were as follows: ensuring the store was properly
recovered (cleaned), dressing rooms were checked and cleaned, closing
and opening procedures were completed daily.
Rue 21
October 20, 2013-December 30, 2013
. As sales associate it was my duty to ensure all customers were
provided with 100% customer service.
. Customers were informed on the latest fashion trends and assisted with
various ideas concerning fashion.
. I handled all transactions including cash, check, credit and debit.
. It was a duty to ensure that suggestive selling goals were met daily.
. Closing and opening procedures were met to abide by company's
standards.
Pizza Hut -Customer Service Representative October
2009- October 2011
. As CSR, I placed any phone orders and walk-ins.
. I handled all transactions including cash, check, credit and debit.
. It was my duty to provide all customers with 100% customer service.
Pizza Hut- Shift Manager October 2011-
June 2013
. As shift manager, I joined the other management to ensure that our
store met the goals provided by the company.
. It was my duty to ensure that all customer's expectations were met.
. I held daily jump start meetings to ensure that each shift set and
met daily goals including sales, customer mania, inventory, and tplh.
. It was a duty of mine to use company set security procedures while
handling the cash transactions and banking deposits.
. I am familiar with the hiring zone provided by the company to ensure
great candidates to begin hiring procedures.
. I assisted the superior manager with scheduling that consisted of
meeting the needs of the employees.
. I maintained and kept track of inventory on a daily basis
Research Experience
Sentara Leigh Hospital
Research Assistant
Maternity and Labor Summer 2012 and
2013
Becky Lawson
Relevant Course Work
General Biology I and II General Chemistry I and II
Zoology Organic Chemistry I
Comparative Anatomy Organic Chemistry II
Microbiology College Algebra
Vertebrae Embryology College Trigonometry
Biochemistry
Calculus I
Botany Molecular Biology
Ecology Genetics
Activities & Honors
. Beta Kappa Chi Scientific Honor Society 2011- present
. National Institute of Science
2012-present
. NSU Biology Society 2010-
present
. Biology Mentor 2010-present
References:
Jette Demby (757)
692-6177
Tiffany Ricks
Contact this candidate