Customer Service Sales

MICHAEL L. OEVERMANN

** ********* *****

617-***-****

North Grafton, MA 01536

************@*****.***

Professional Experience:

**** – Present: Finishline – Full-time (Holyoke, MA) Position as Manager in Training

• Manage daily activities and expectations, motivate and develop sales team strategies,

drive sales

• Effectively lead customer service, competitive sales, and orchestrate store product

display

• Awarded Top Sales Manager for Fall and Winter 2014, generated approximately

$100,000

2009 – Present: Stall and Dean – Full-time/Part-time (Westborough, MA) Position as Executive

Director/Sales Manager

• Manage day to day operations, oversaw inventory and all wholesale/retail purchases

• Lead high pressure corporate sales/meetings with buyers; further develop professional

sales relationships; organized product development and inventory/archives; in charge

of finalizing all outgoing orders

• * Awarded Top Sales Leader in 2011-2013, generated approximately $200,000

2012 – 2013: Tenka Asian Bistro – Full-time (Westborough, MA) Position as Bar Manager

• Oversaw bar duties, customer service, developed patron relations and loyalty

• Developed weekly specials, advertised weekly social activities, maintained bar supplies

and selection

• Lead wait staff in developing better customer service

2008 – 2009: Fitzgibbons Landscaping – Full-time (Westborough, MA) Position as Landscaper

• Industrialized lawn and garden landscape designs, oversaw and motivated team

progress

• Developed and marketed landscapes, managed budget and customer satisfaction

2006 – 2007: Village Automotive – Full-time (Boston, MA) Position as Sales Associate

• Worked in competitive automobile sales, lead dealership to dealership automobile

transfers, and dealership to customer automobile deliveries

• * Recognized as Top Sales Associate 2007, generated upwards of $500,000, contributed

to product development for the Volvo c30 in 2006

2004 – 2009: Outback Steakhouse – Full-time (Westborough, MA) Position as Server, Bartender

• Displayed leadership, customer service, gained and further developed communication

skills

• Trained new employees, guided development of server to customer etiquette, further

established time management and people skills

Education and Accomplishments:

• 2003 – 2005: Worcester State University – Health Education Major, College Football (2 years)

• 1999 – 2003: Grafton High School – Varsity Football (4 years), Captain (2); Varsity Track (3),

Captain (2)

Skills:

• Resilient, motivated, and focused on achieving expected tasks and duties; able to work

without supervision and as part of a and successful team

• Excellent communication and customer service skills, eager to learn and improve in a tough,

competitive industry

• Proficient in Microsoft Office programs, Adobe, QuickBooks and professional networking sites,

i.e. LinkedIn

• Highly Experienced in competitive sales; comfortable and able to thrive in a high pressure

sales environment

Contact this candidate