Customer Service Sales

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Magdalena Soltysik

***** ***** **, ****** ** 77484

(979) 922- 4153

**************@*****.***

Objective I am seeking a position where I can thrive in a positive

environment, develop my skills and grow within company. I have U.S

citizenship.

Qualification Five-plus years experience as Office Clerk, Sales Person,

Assistant Manager, and Floor Leader.

Skills Vast experience in office environment.

In depth knowledge of customer service.

Ability to multitask under pressure, work independently with

minimal supervision, and communicate effectively in a team

environment.

Capability to operate computers, telephone, fax, and copy machine.

Proficient in Mac, PC, MS Office and Inventory Software.

Education College of Business: Prairie View A&M University

August 2010- Current

Bachelor of Science in Business Administration, GPA: 3.0

College Credit Hours: 75.0

Honor Roll for Semester of Fall 2010 and Spring 2011.

Waller High School: Waller ISD

August 2008-June 2010

High School Diploma, GPA : 3.5

Experience Zales Outlet: Cypress, Texas

May 2013 - November 2013

Jewelry Consultant and Floor Leader

Managed store in absent of Store Manager and Supervisor. Conducted

administrative duties such as opening store and closing store,

operating system alarm, checking for safety. Checked for accuracy

in inventory invoices, morning reports and cash draws. Filed out

all reports from previous and present day. Proceeded closing

procedures, counted money in draws, recorded draw count in X-Store

System, recorded bank deposits in Deposit Log. Assisted new

employee with issues and taught basic knowledge of products and

new register system. Collected and prepare mail, messages, or

courier deliveries.

Jewelry Consultant: Put out and put away merchandise. Responsible

for daily count of inventory and recording it in computer system

and inventory log. Put out new merchandise in displays. Maintained

knowledge of current sales, promotions, inventory and policies

regarding payment, exchanges, credit options, layaways and

security practices. Created positive customer service by greeting

customers. Recommended and helped locate or obtain merchandise

based on customer needs and desires. Assisted with online,

telephone, and special orders.

Kept contact with regular customers to assure satisfaction of

purchase or repair. Aided with possible solution to customers'

issues. Compute sales prices and total purchases.

Received and processed cash or credit payment. Operated telephone

switchboard to answer, screened, or forwarded calls, providing

information, taking messages, or scheduling appointments for

upcoming events.

Samsonite: Cypress, Texas

September 2012 - January 2013

Assistant Supervisor and Key holder

Responsible for overseeing and managing all store operations when

store manager was absent, included daily draw count in opening and

closing. Draw count recorded in register system. Used store's

email in Outlook. Recorded daily business documents in spreadsheet

MS Excel and printed out. Kept inventory control on store floor.

Assisted with achievement of store sales goals and profit plans.

Protected company merchandize. Demonstrated use and benefits of

merchandise.

Issued customers' receipts, refunds, credits, gift cards, or

change. Resolved customers' issues with merchandize.

Waterford Wedgwood Royal Doulton: Cypress, Texas July

2011 - September 2012

Sales Associate

Provided customer service, maintained cash register, and greeted

customers. Priced the products, shipped the customer orders, and

checked the store's inventory. Assisted co-worker in larger sale.

References Laura Moran, (435) 790- 5374

Brittnee Barns, (832) 608- 2314

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