Customer Service, secretarial, inservices, training students & new emp

Janet L. Thombs

***-* ********* **. ******, OH **256

801-***-**** **********@*******.***

PROFESSIONAL ATTRIBUTES

Educator, Employee trainer. Twenty+ years experience in the medical field.

Trained in ICD-9 and CPT Coding,

Central Processing Technician Certified 1999; National Certification for Surgical

Technician 2002

PROFESSIONAL EXPERIENCE

Board of Elections

PRN Election Helper; 10/2013-current

• Organized and sent out absentee ballots, filling, assisted clerks as needed, balancing

all Precinct Judges election books, troubleshooting errors found in said books.

Intermountain Healthcare

Sr. Surgical Technician; 1997 – 08/2012

Direct supervision over new employees and training students;

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o Practicum

o One on one, mentoring

o Video production

Trained and performed in all scopes of surgical procedures; Central Sterile Supply;

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i.e.

o General surgery cases, ENT, Peripheral Vascular, Minor Ortho, GYN, Urology

o Plastics

o Robot, Trauma, and Transplants

Provided in-service demonstrations on di ering types of surgical cases;

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techniques, new instrumentation and products; i.e.

o Instrumentation necessary to assist in a ENT procedure

Performed a mock tonsil and adenoidectomy

Surgery scheduler for the Main OR and Surgical center.

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On the healing connections committee to improve patient and employee

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interaction.

Patient compassionate services; bedside check and patient advocate.

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Employee recognition committee;

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CPR instructor

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Assisted in the opening of the new IMC Hospital in Murray, UT

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So. California Head and Neck Medical Group

Front O fice Supervisor, 1995-1997

Performed all Front O fice and Administrative duties for the group.

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o Scheduling; maintained all provider schedules

o Patient assistance

Check in, Chart, Demographics

Phones, medical records

o Training and supervision of o fice sta

Provided customer service and explanation of benefit details to patients and

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providers.

Ensured all proper authorizations were obtained for services to be rendered.

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