Sap Manager
Resume:
Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
Profile:
A values-driven, goal oriented senior IT professional. Motivated to pursue excellence and
deliver exceptional measurable results.
Results-driven, client-focused, creative, self-motivated with 14+ years of IT and 10+ years of
SAP Basis experience, providing customers with innovative, cost-effective solutions and proven
t rack record of development/ maintenance of complex and critical systems.
Highly skilled SAP Netweaver Consultant and System Architect adept at designing,
i mplementing, customizing, upgrading and migrating SAP Netweaver components offering vast
k nowledge of SAP BASIS, Enterprise Portal, PI,BW,SRM, CRM Administration and OS/DB
M igration.
Diligently contributes to the IT Leadership & Organization by aggressively directing new
technology initiatives and efficiently architecting & implementing SAP technology solutions.
Believes in people enablement and team work. Possessing sound problem solving skills
coupled with effective interpersonal skills.
Proficient in designing and architecting SAP landscapes/modules based on SAP Netweaver
technologies such as SAP ECC, PI, SRM, SNC, CRM, BI, BW and EP, based on SAP Best Practices,, SAP master guides, SAP Notes and other technical resources available on SAP Service
M arketplace and SAP SDN Community.
Collaborated with Program managers, Project Managers, Technical Architects, Data Center,
Security, ABAP and Functional teams to ensure architected solutions are implemented as per
conceptual architecture.
Coordinated with vendors, internal teams, cross business units in the implementation
p rocesses.
Conducted Proof of Concept (PoC) collaborating with vendors such as SAP America, internal
teams such as Global Infrastructure, Security and Support teams.
Developed project plans, scope of work, prepared resource estimate, cost estimate, schedule,
i dentified resources, co-ordinated with external teams, vendors and lead project teams to
successful completion of projects within t ime & budget.
Core Competencies:
SAP Netweaver Technology and Architecture - Implementation / Support / SAP Center of Excellence
IT Facilities and Infrastructure Management - Virtualization / Networking / Cloud / Data center
Project Management - SAP Technology Implementation / IT Infrastructure
Ca ree r Summa ry:
Over 14 years of experience i n the field of IT.
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
11 Years of SAP Basis Design & Architecture, I mplementation, Upgrade, OS/DB
M igration and Support experience, in large SAP landscapes that are geographical
spread.
5+ years of Project Management Experience in implementing SAP Projects.
E xpe r ience Summa ry:
SAP Netweaver Basis Architect. Allergan Inc., I rvine, CA Dec 12 -
T ill Date
SAP Basis Lead and SME NorthGate-Arinso, Jacksonville, FL Dec 11 – Dec 12
Senior SAP Basis Consultant ACS /Xerox, I rvine, CA Feb 08 – Dec 11
SAP Project Lead and SME Hewlett-Packard, C & I. J un 05 – Jan 08
SAP Basis Consultant Intel Technologies. Nov 03 – May 05
SAP Technical Consultant I BM Global Services. Aug 99 – Oct 03
Techn ical E xpe r ience:
SAP : ECC & Netweaver Components – ECC 6. EHP6, Portal 7.3 EHP1, BW 7.3 EHP1,
B I 3.x/4.0, PI 7.3 EHP1, CRM 5.0 SR2, CRM 7.0 EHP1 / EHP3, SRM 7.0 EHP1,
SNC & SCM / APO 3.0. Solution Manger 7.0 / EHP1, 7.1, SAP UI5 7.x, SAP
Netweaver Gateway 2.0, SAP BWA 720, SAP SNC and Kerberos, SAP TREX 7.x,
SAP Web dispatcher 7.x.
Business Intelligence- SAP BOE with BWA, SAP NW BPC 7.5 / 10.0, SAP MS
BPC 7.5/ 10.0.
Tools- Paymetrix, SAP Open Text. BSI Tax.
Operating Systems / Windows and Unix (AIX, HP-UX, Linux & Solaris)
V irtualization: V Mware and Windows.
RDBMS: Oracle 11i, 10.x, 9.x, 8.x, MS SQL 2008 R2, 2005, 2000, DB2 .
Network: Cloud- AWS & LAN, WAN.
E ducation and t ra i n i ng:
• Certified SAP Netweaver Technology Consultant (Certified I D : 000*******)
• Certified SAP OS/DB M ig ration Consultant (Certified I D : 000*******)
• Post Graduate Management Degree in Project Management (Specialization in Software Project
M anagement) from Indian Institute of Management, Kozhikode.
• Post Graduate Diploma in Software Engineering from National Institute of Information
Technology
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
• Bachelor’s Degree, India.
SAP E xpe r ience Summa ry:
SAP I mplementation experience-
Implementation and configuration of SAP SRM Add-on U I on SRM 7.0 E H P1 w ith SAP
N etweaver Gateway 2.0 and SAP U I5.
Implementation and configuration of SAP H ana Cloud I ntegration (HC I) for S&OP
components a t Allergan, Inc.
Implementation of SAP BWA with scope planning, definition and detailed Technical landscape
design for Allergan, Inc.
Implementation of SAP E2E Root Cause Analysis and CHARM for NGA Customers.
Implementation of CRM E-Commerce (Web Channel Project) including B2B modules and
FSCM-BD (Biller Direct) modules for Allergan, Inc.
Implementation of SAP BOBJ GRC Process Control 3.0 and Integration with GRC Access
Control 5.3 for Allergan Inc.
Implemented SAP GRC Access Control 5.3 for Compliance Business unit at Allergan, Inc.
Implement and Integrate SAP BPC for Netweaver 7.5 and 10.0 for Allergan Inc.
Implementation of SAP CRM 5.0 SR2 (module E-Commerce comprising of B2C and B2B and
i ntegration with Pay Seal Payment gateway) for Bajaj Auto India.
Implementation of SAP Solution Manager (CCMS Architecture) for Intel Technologies.
Implementation of SAP Enterprise Portal NW04 and configuration of ESS/MSS Modules for
Equate Petrochemicals (Kuwait).
SAP Upgrade experience-
Upgrade Enterprise Portal 7.01 to 7.31, BW 7.01 to 7.31 for Allergan, Inc.
Upgrade PI 7.11 to 7.31 and 7.0 to 7.11, for Allergan, Inc.
Upgrade CRM 7.0 EHP1 to CRM 7.0 EHP3 for Allergan, Inc.
Upgrade of SRM 5.0 to SRM 7.0 EHP1 (Dual-Stack with ABAP and JAVA) for Allergan, Inc.
Upgrade ECC 6.0 EHP5 to ECC 6.0 EHP6, ECC 6.0 EHP4 to ECC 6.0 EH5, ECC 6.0 to ECC
6.0 EH4 for Allergan, Inc.
Upgrade for SAP GRC Process Control 3.0 to SAP GRC Process Control 10.0 and SAP GRC
Access Control 5.2 to GRC Access Control 5.3.
Upgrade Solution Manager 4.0 to Solution Manager 7.0 with EHP1 and Implement Root
Cause Analysis with SMD Agents and Willy Introscope on Solution Manager 7.0 EHP1.
Combined Upgrade and Unicode Conversion (CUUC) from SAP R/3 4.7 to ECC 6.0 for Allergan
I nc.
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
Combined Upgrade and Unicode Conversion (CUUC) from SAP R/3 4.7 to ECC 6.0 EHP4 for
NorthGate-Arinso Customer.
Upgrade of R/3 4.7 SR1 environments to ECC 5.0 SR1 on DB2 for Britannia, India.
Upgrade of SAP BI 3.x to BI 7.0 and Portal 6.0 SP10 to NW7.0 environment for Bajaj Auto,
I ndia.
Upgrade of SAP Portal 6.0 SP2 (WAS 620) to Netweaver 04 Portal (WAS 640) for Bajaj Auto
I ndia.
SAP OS/DB experience-
Leading the Migration of Solaris/Oracle to Linux/Oracle on existing SAP systems for
NorthGate-Arinso Customers.
Lead the Migration of SAP systems from vendor data center to in-house for NorthGate-Arinso
Customers.
Performed the SAP Unicode and OS/DB Migration Project at Allergan, Inc. for SAP BW 3.5
f rom Windows/MSSQL to HPUX / Oracle and upgrade to BI 7.0.
Performed multiple SAP O/S DB Migrations (Heterogeneous) from AIX to HP-UX on Oracle
for HP-C&I Customers in Asia Pacific Region.
SAP Systems I ntegration experience-
Configured and integrated Paymetrix / XiPay as payment gateway and tokenization with ECC
a t Allergan, Inc.
Configured Solution manager for using CHARM, CTS+, End to End root cause analysis and
SMD.
Configuration of SAP Netweaver Development Infrastructure to manage transports for
webdynpro objects modifications for multiple customers.
Implemented and configured GRC 5.2/10 for Compliance Calibrator, Access Enforcer
F unctionality
Configure single Web dispatcher Instance in DMZ catering to multiple backend systems
saving Infrastructure cost for Customers .
Worked on Various versions of PI and integrated PI with SAP and Non- SAP systems (C2C
and B2B scenarios).
Configured BW (BI Java, BI cockpit, web designer, Visual composer, Adobe document and
BWA).
Industry Experience: Manufacturing, Electronics, Retail, Automotive, Pharmaceutical and Information
Technology. Public Sector, Financial Institutions.
Work Expe r ience
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
From : Dec 12– Till date C lient : Allergan, Inc.
Position : SAP Netweaver Basis Architect Location : Orange
County, CA, US
Environment : SAP ECC 6.0 EHP5 & EHP6, SAP CRM 7.0 EHP1/ EHP3, SAP BPC NW 7.5/ 10.0, SAP EPM
10.0, SAP BOBJ 3.x & 4.0, SAP SRM 5.0 & 7.01, SAP Opentext Invoice Mgt., SAP Web dispatcher 7.2, HPUX,
O racle, Linux & Win .
Tasks Performed:
• Designed a solution for the client purchase and procurement team to fulfill the need to access
SRM shopping carts on mobile devices using SRM Add-on UI based on HTML5 and ODATA
technology.
• Planned and Sized SAP HANA on BW worked w ith SAP HANA Solution team for
P oC.
• Plan and Implement SAP SRM Add-on UI on SRM 7.01 with SAP Netweaver Gateway and SAP
U I5.
• Lead the SAP Technical Team in performing the upgrade of SAP ECC 6.0 EHP5 to ECC 6.0
E HP6,
• Lead the SAP Technical Team in performing the upgrade of SAP CRM 7.0 EHP1 to CRM 7.0
E HP3.
• Lead the SAP GRC Process Control 10.0 Implementation working with PWC Functional team.
• Designed, planned and executed the SAP Portal segregation Project with included SAP Portal
upgrade (NW 7.02 to NW 7.3 EHP1) and perform Migration and segregation of Portal to Linux,
O racle.
• Architected the solution to implement SAML SSO for Allergan External facing portal with
O KTA as IDP and SAP Kerberos Scenario for SSO.
• Implemented a cost effective solution by redesigning a single DMZ Web dispatcher instance to
cater to multiple backed systems (ECC, CRM, BOBJ and Portal etc.).
• Partnered with SAP RIG Team to implement HANA-Cloud Integration for S&OP.
• Architected SAP Landscapes for the implementation of SAP solutions.
• Collaborated with client teams to identify technical issues / gather business needs.
• Recommended solutions in SAP Architecture, IT Infrastructure and technical processes.
• Contributed to Project master plan. Prepared, maintained and executed technical project plan
to align with project schedule.
• Assisted client IT personnel in prepping Unix / Windows servers / Hardware for SAP system
i nstallations.
• Installed & Configured core systems of SAP BPC 7.5 /10.0 (SAP NW & MS), Business Objects
4.0, SAP Solution Manager 7.1.
• Implement SAP SNC for BPC 10 SSO for client tools.
• Ensured project deliverables are met by leading SAP Basis teams for timely Implementation,
Go-live & post production support.
• Conducted Basis t raining to client IT teams, to build their in-house Basis talent.
• Planned and executed SAP cutover, Go-Live and Post production support.
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
• Conducted system workload analysis, recommended solutions for system improvement and
performed performance tuning.
From : Dec 11– Dec 12 Company : NorthGate-Arinso
Position : SAP Basis Lead Location :
Jacksonville, FL, US
Environment : Solaris, Oracle 10g / 11i, SLES 10/11, SAP ECC 6.0 EHP4, SAP SRM 7.0, SAP GRC 5.3, SAP PI
7.1, SAP Solution Manager 7.0 EHP1, SAP NW Java 7.0 and 7.3.
: State of Florida, Agilent, 53rd Bank, BNS Scotia Bank and customers of Eureka Shared Services
Clients
model.
Tasks Performed:
• Created high level conceptual architecture for each SAP component in the environment
(Netweaver 7.0, SAP ECC 6.0 EHP4, SRM 7.0, SAP PI 7.1 and SAP Solution Manager 7.0 EHP1
based on the business scenarios implemented.
• BASIS Lead and SME for State of Florida, Agilent, BNS Scotia Bank and customers of Eureka
Shared Services.
• Designed, Planned and contributed as BASIS Lead in implementation of Datacenter migration
of SAP Customer environments from Jacksonville to Atlanta Datacenter.
• SME for OS/DB Migration projects for SAP NW 7.0 Landscapes to Linux.
• Planned and implemented the effort, cost, resources and timeline for SAP 4.7 SR2 upgrade to
ECC 6.0 EHP4 with Unicode migration.
• In global technical discussions on SAP N+1 system landscape strategy, Contributed by
p roviding expert inputs with technical pros & cons, cost estimates, resource estimates to the
management on the N+1 decision making process.
• Designed and evangelized the design of SAP SAML 2.0 authentication between NGA
Datacenter and client SAP systems.
• Designed and evangelized SAP Change control process, conducted an in depth analysis of
change control tools SAP Charm and SAP E2E Root Cause Analysis on Solution Manager.
F rom : Feb 08 – Dec 11 Company : ACS/ Xerox
Position : Senior SAP Basis Consultant Location : I rvine, CA, US
Environment : W2K8, W2K3, MS SQL 2008 / 2005, HPUX PARISC & IA64, Suse Linux 10, Oracle
10g,
SAP ECC EHP4 / EHP5, SAP SM 7.0 EHP1, SAP SRM, SAP EP 7.01, SAP BI 7.01 and
CRM on SAP Netweaver 7.0.
Tasks Performed:
• Plan and implement the upgrade of components in the SAP Landscape comprising of SAP ECC
W/ EHP, GRC Access Control, Process Control, BPC, PI, BI, BOBJ, BWA, CRM, Portal.
• BASIS Lead for Upgrade of ECC 6.0 to E H P4 and later on Upgrade to E HP5 .
• Basis lead for Upgrade of CR M Landscape and CR M Web Channel M anagement
I mplementation including CR M B2B and FSC M-Biller Di rect.
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
• Installed, configured NWDI landscape for change management in SAP Java landscapes.
• Implement SAP BPC 7.5 on NW and Microsoft.
• Implemented the solution for the SOX Team to automate the user provisioning and r isk
analysis using SAP GRC Access Control 5.3. This involved plan and design, install and
configure custom workflows. This solution saved 125 hours yearly for the SOX team and
reduced the TCO for customer in maintaining the user admin team.
• Architected the BWA solution w ith HP Partner services and later implemented and
i ntegrated BOBJ Explorer on Accelerator. This helped improve performance of KPI and Dash
Board reports on both BW and BI.
• Efficient problem solving, and resolution of Basis related issues in BI, ECC, CRM, SRM, BWA,
Portal, Solution Manager, TREX. Developed and implemented SAP Change Control Processes,
SAP standards & procedures, and production system support procedures encompassing the
Change review board, project leadership and users.
From : J un 05 – Jan 08 Company: Hewlett-Packard
Position : Sr. SAP Basis Consultant Location : India.
Environment : HP Proliant DL series servers, AMD x64, Win 2003, MS SQL 2000 / 2005, SAP ECC
5.0, ECC 6.0, Solution Manager 4.0, SAP CRM 5.0 SR2, SAP EP 7.0, SAP BI 7.0 on SAP Netweaver
7.0.
Tasks performed at HP Clients:
Client : TATA Telecon.
Role : SAP Upgrade SME
• Responsible for Planning, Sizing of SAP Landscape on HPUX Servers for ECC 6.0
• Scoped, planned and provide detailed technical plan for Upgrade from R/3 4.6c to ECC 6.0.
• Identified and fine-tuned the OS, DB, ABAP and J2EE engines for upgrade ECC SAP systems.
• Identified and established connectivity with SAP Interfaces and SAP environments.
Client : TATA Telecon.
Role : SAP Migration Consultant.
• Project Lead / SAP OS/DB Migration Consultant for TATA Telecon, India. Performed migration
of R/3 on Tru64 environment to HP-UX I tannium environment which involved identifying the
l argest tables, tuning the DB, performing table splits and completion of 850 GB DB in 14
hours of downtime window including the post-migration activities.
Client : Britannia, India.
Role : SAP Upgrade SME.
Plan and perform upgrade and migration of SAP R/3 4.6B to ECC 5.0 with DB2 on AIX to
H PUX w/ DB2.
Fine tune the SAP and DB2 environments during and post upgrade.
Client : BAJAJ Auto.
Role : SAP Project Lead / Upgrade SME.
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
• Planning, sizing, implementation and configuration of CRM on AIX, fine tuning of OS,
A BAP,J2EE and DB, performing B2B and B2C XCM configurations, integration with Pay Seal
payment gateway.
• Planning, Sizing for SAP BW 3.x to BW 7.0 upgrade on AIX, Tuning of ABAP and DB for the
O LAP engine.
• Implementation and configuration of BI JAVA and integration with SAP Portal landscape.
Planning, sizing and tuning of SAP Portal 6.0 SP2 landscape on AIX for migration to NW04
SAP Portal.
Configure SSO between Portal and MS-Active Directory.
• Design and Implementing the PI (XI) 7.0 landscape, configuration and tuning of PI ABAP and
Java
environments.
Client : Pantaloons, India.
Role : SAP Project Lead / SAP Migration Consultant.
• Performed migration of SAP Landscape on AIX to HP-UX I tannium environment.
• Identified and fine-tuned the OS, DB, ABAP engines post migration.
Client : Equate Petrochemicals, Kuwait.
Role : SAP Netweaver Consultant.
• Responsible for Planning and Sizing Windows server and Oracle Databases for SAP NW04
Portal. Implementation of SAP ESS/MSS on SAP Portal, Knowledge Management and
Collaboration (EP 6.0 SP2).
• Provided High Availability for SAP portal landscape by configuring MS-cluster for Portal and
external ITS solution.
• Configure SSO between ABAP to Portal and MS-LDAP to Portal. Configured Reverse Proxy for
Portal to be accessed outside the customer firewall using Cisco RSA VPN.
Client : TVS Motors
Role : SAP Migration Consultant.
• Performed migration of SAP Landscape on Alpha TRU64 to HP-UX I tannium environment.
• Identified and fine-tuned the OS, DB, ABAP engines post migration.
• Setup HPUX Service guard cluster for High Availability, wrote Unix scripts with Unix team to
ensure smooth failover for Storage and SAP Services to passive nodes.
Client : EID Parry ware.
Role : SAP Upgrade Consultant.
• Plan and perform upgrade of SAP R/3 4.0B to R/3 4.7 Ext 200 with Oracle as database.
• Fine tune the SAP and Oracle environments during and post upgrade
Other Tasks for HP Singapore and HP COE (Waldorf)
• Architect SAP system landscape, technology solutions, System Installations, System Restore,
Kernel upgrades, patches and SAP System upgrade.
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Ratish Pillai
Sr. SAP Basis Consultant / SAP Basis Lead
Irvine, California
• SAP System upgrade technical recommendations, “Vir tualizing SAP” – PoC.
• Restored ECC 5.0 Dev / QA systems that crashed due to a hardware failure.
• Used a Single MS SQL DB backup to System Restore an MCOD system on MS SQL Database.
From : Nov 03 – May 05 Company: Intel Technologies.
Position : SAP Basis Consultant Location : India.
Environment : Win 2003, MS SQL 2000, SAP R/3 4.6c, SAP SRM, SAP BW, SAP SCM (APO),
Solution Manager 3.0, Oracle 9.x.
Tasks Performed:
• Project Lead for SAP Performance Tuning Project, planned project timelines, cost-estimates
and resource timelines on SAP Project estimation with the PMO team. Communicated across
a ll partner teams & stakeholders during the process of implementation. Worked with Platform
services and Vendor Team (HP) in identifying the new Hardware for SAP Platforms. Planned
Benchmark Activities for providing statistical values to the management on New-Hardware &
O LD-Hardware. Guided resources during SAP Installation & configuring SAP on MS-Cluster
Environments.
• Implement Solution Manager CCMS functionality of monitoring remote SAP Systems.
Configuring the CCMS functionality to merge with the MS-Operations Monitoring Landscape,
w hich would save headcounts cost for Intel while deployment. Developed mechanism of
deploying Solution-Manger Early Watch functionality for Production & Benchmarking
Systems.
• SAP SCM (APO) Implementation Team member, was responsible for BASIS tasks like
i nstallation, configuration of APO Landscapes and tuning of live-cache 7.0 on SAP DB.
From : A ug 99 – Oct 03 Company: IBM Global
Services.
Position : Technical Consultant Location : India.
Environment : SAP R/3 4.0b, SAP BW 2.0a,Solaris, Oracle 8.x, Lotus Notes, Informix
Tasks Performed:
• Collaborated with each client's IT & business teams to determine technical and functional
requirements.
• Ensure delivery of contracted services as per SLAs. Ensure SLAs are achieved; manage
t icketing, issue
• resolution, escalation, action items to closure etc.
• Build, install, configure, maintain and support SAP Server systems
• Build Disaster Recovery solution using Oracle Standby DB.
• Maintenance and Support of SAP R/3 4.0 Systems, in a three System Landscape, with
C lustered PRD, Multiple PRD Standby and several Application Servers and managed Informix
D B.
.
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