Manager Service

**** ********* ****** ****** ******: 773-***-****

Cary, NC 27513 Email: ********@*****.***

Joseph Delgado

Experience July, 2011–July, 2014 Lucas Tires and Service Chicago, IL

Manager

As service manager, I monitored and supervised employees and their

production including but not limited to, creating work schedule,

maintaining a good cooperative working environment amongst

employees, creating and maintaining working relations with other local

vendors and training new staff.

I attended customers, ensured customer satisfaction, entered data into

computer system and served as liaison between service advisors and

customers.

Kept and updated inventory of tires, oil, parts, and other relevant

automotive merchandise.

Monitored all warranty claims and initiated processes accordingly,

including fleet customers.

Monitored and tracked quarterly gain/loss, productivity and initiated

plans to increase daily profit.

2006–2010 Pep Boys Auto Parts Chicago, IL

Service Writer/Assistant Manager

As service writer, I attended customers, ordered parts, entered data

into computer system and served as liaison between auto technicians

and customers.

As assistant manager, I monitored and supervised employees and

their production including but not limited to, creating work schedule,

maintaining a good cooperative working environment amongst

employees.

I was in charge of creating floor displays and showrooms for tires and

merchandise as well as keeping a clean and well organized

environment for both staff and customers.

I monitored work orders, card counts, payouts and register balances.

2002–2006 Refco/Man Group Chicago, IL

Floor clerk/Runner

Responsible of talking to customer about any problems or orders

placed.

Received and placed orders to and for the floor broker.

Built and kept strong interpersonal and communication skills with

clients.

Education 2005–2006 Lincoln Tech Institute Melrose Park, IL

Diploma, Automotive Technology

1998-2002 Curie Metropolitan High School Chicago, IL

Diploma, General Studies with a vocational/technical program

concentration

Skills Ability to diagnose and service auto, steering and suspension

systems, and brake systems.

Capable of repair and maintenance of automotive electrical systems,

air conditioning equipment, gasoline engines, and fuel systems.

Knowledge of overall and detailed engine performance.

Familiarity and usage experience with All Data and Mitchell

ProDemand software system.

Practical experience in service shop technical proced ures and

management techniques.

Excellent verbal and written communication skills.

Self-motivated and dependable; capable of m ulti-tasking; adaptable

to all situations.

Proficient knowledge of all major tire brands in the current market.

Have attended professional training seminars for Michelin,

Continental, and General Tires.

Awards Pep Boys Top Gun Recipient

Ranked top 100 nationwide in sales for Pep Boys

Reference Upon Request

Contact this candidate