Customer Service Manager
Resume:
Lourdes C. Cox
**** ******** *****, *******, **, 615-***-****; ******************@*****.***
Objective
A position with a strong company focused on excellence and integrity allowing for an opportunity to
grow both professionally and personally.
Education
University of Central Arkansas, Conway, Arkansas
Bachelors of General Family and Consumer Science
Accomplishments
100% Fluent in English and Spanish
Earned soccer scholarship
Equestrian champion multiple times
Volunteered teaching young children to ride Equestrian
Earned a Personal Trainer Certification
Successfully completed half-marathons
Work History
Dispatcher; Tennessee Steel Haulers, Nashville, TN (Aug 2013 – Present)
• Manage fleet of 20-60 over the road truck drivers nationwide
• Find them loads to deliver in the United States and Canada
• Work with both English and Spanish speaking crew
• Use a network of contracted agents to find loads when required
• Submit permits and payment information when necessary
Teller; Capital Bank, Nashville, TN (May2013 – August 2013)
• Consistently exceed referral (upsell) goals
• Major focus on providing outstanding customer service and cultivating new members
• Focus on Spanish speaking customer service and referrals
Teller; Bank of America, Madsion, TN (Aug 2012 – May2013)
• Head Merchant Teller, handle all business transactions
• TCD Teller, oversee the drive through cash machine
• Consistently exceed referral (upsell) goals
• Major focus on providing outstanding customer service and cultivating new members
Customer Service: 10 Fitness, Conway, AR( Feb 2010-November 2010)
• Signing up new members
• Up selling to premium memberships
• Assisted members with initial fitness assessment
• Helped members how to use equipment
Lourdes C. Cox
2933 Owendale Drive, Antioch, TN, 615-***-****; ******************@*****.***
Librarian’s Assistant(work study summer job): Torreyson Library, University of Central Arkansas
(June-August 2006)
• Processed book orders for University faculty
• Assistant Librarian with tasks, such as photocopying, outgoing mail, organizing and placing
books, etc.
Assistant Manager: Blue Ocean, San Pedro Sula, Honduras, CA. (Oct,2002-April,2003)
• Handled company payroll
• Controlled inventory supplies of office personnel
• Prepared documentation for internal audit
• In charge of troubleshooting equipment failure
Activities:
Spending time with my wonderful family
Running
Working out
References:
Erin Kamarunas
Doctoral student
University of Arkansas, Little Rock, AR
**********@*****.*** or **********@****.***
Julie Russell
Bank Manager at Bank of America
Madison, TN
Dan Ward
Manager, 10 Fitness, Conway, AR
Lourdes C. Cox
2933 Owendale Drive, Antioch, TN, 615-***-****; ******************@*****.***
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