Customer Service Assistant
Resume:
Philip Cheung 267-***-****
*** ******** ****, #*, *********, PA 17603 ********@************.***
Professional Profile
I graduated from Temple University with a B.S. degree in Neuroscience and Religion, and I will be
awarded a M.S. in Psychology, School Psychology from Millersville University upon the completion of one
more graduate level course. With my prior and current experiences working with students as an Outreach
Counselor and Graduate Assistant at Millersville University, I wish to obtain an employment opportunity
that will allow me to foster both m y genuine passion for serving others and to further my commitment to
dynamic fields of science, medicine, and human services.
Familiarity with Microsoft Office Administration and interpretation of
cognitive and personality assessments
Teaching/Tutoring, Instructional Skills
Laboratory Skills
Interviewing
Native language proficiency in English and
Organizational skills
Chinese
Supervisory skills
Limited working proficiency in Korean
Data collection, presentation, and
Professional CPR and First Aid Certified
interpretation
Customer Service
Professional Experience
Millersville University of Pennsylvania, Millersville, PA
July 2012-Present (Min. 20 hours/week)
Outreach Counselor/Graduate Assistant, Millersville Scholars Program (MSP)
Achievements:
Graduate Assistantship
Responsibilities:
Handle a case load of twenty (on average) freshmen undergraduate students
matriculated into the university through the summer program (PSSI)
Conduct weekly/bi-weekly meetings with students to ensure a healthy transition
into college and to address any concerns or problems that may arise, including
problems with financial aid and course registration
Interview potential students for PSSI
Interview potential staff members for PSSI
Conduct study sessions for various science courses
Interpersonal Supervisor, Pre-Scholars Summer Institute 2013 (July 2013-Aug. 2013)
Responsibilities:
Designed a "Life and Study Skills" (LSS) curriculum component to the summer
program
Generated lesson plans for LSS
Philip Cheung 267-***-**** ********@************.*** Cheung 2
Implemented LSS
Oversaw a general student body of 90+ students
Supervised a team of 4 staff members directly
Millersville University of Pennsylvania (cont’d)
Residential Supervisor, Pre-Scholars Summer Institute 2012 (July 2012-August 2012)
Responsibilities:
Oversaw a student body of 100 students during a summer program for students
who were unable to gain admittance through regular admissions
Implemented nightly constructive activities for students with staff
Supervised a team of 7 staff members directly
Conducted meetings with staff members
HCR-ManorCare, Lancaster, PA
November 2013-Present (28hours/biweek)
Activity Assistant
Responsibilities:
Implement and facilitate activities for the residents and patients primarily in the
dementia unit
Ensure the well-being of the residents and patients
Penn Wynne Presbyterian Church, Wynnewood, PA
August 2009-June 2012 (12 hours/week)
After School Program Staff
Responsibilities:
Transported students from their elementary school to the program site
Ensured the physical, psychological, emotional, and behavioral well-being of all
students
Assisted with homework and other academic related issues
Implemented and taught a martial arts program for and to the students
Temple University Systems Neuroscience Laboratory, Philadelphia, PA
August 2011-May 2012 (6.0 credits)
Student Researcher/Independent Study
Responsibilities:
Prepared mouse brains for sectioning
Sectioned mouse brains on Vibratome
Mounted and stained mouse brain sections
Performed hippocampal tracing and cell counting on StereoInvestigator
Philip Cheung 267-***-**** ********@************.*** Cheung 3
Bancroft Neurohealth, Haddonfield, NJ
May 2010-December 2011 (16 hours/week)
Program Associate, Brain Injury Services, Residential
Responsibilities:
Assisted brain injured individuals with their daily tasks, including personal and
dental hygiene
Completed daily logs that recorded the daily events of the persons se rved during
my shift
W orked towards orientation goals with the persons served
Administered medication
Education
Millersville University of Pennsylvania, Millersville, PA
M.S. in Psychology, School Psychology
August 2014 (anticipated)
Relevant Course(s):
BIOL 651: General Microbiology
EDUC 671: Curriculum Development in the School
PSYC 530: The Child in the Family System
PSYC 536: Applications of Biopsychology
Research Project/Paper: “Glioma/Glioblastoma Multiforme: An Overview and
Review of Current Treatment Options”
PSYC 540: Classroom Discipline
PSYC 547: Applications of Social Psychology
PSYC 586: Topics: Childhood Disorders
Research Project/Paper: "Depression: An Overview of Characteristics, Treatments, and
Outcomes with a Focus on Childhood and Adolescent Depression”
PSYC 600: Seminar in School Psychology
Research Project/Paper: “Parental Involvement in the Academic, Personal, and Interpersonal
Successes of Children”
PSYC 612: Research Design and Statistical Analysis
PSYC 631: Psychotherapy and Intervent ion
PSYC 646: Consultation
PSYC 671: Psychological Assessment I (Cognitive Assessment)
PSYC 672: Psychological Assessment II (Academic assessment - FAAB, BOSS, CBA, CBM)
PSYC 673: Personality Assessment
Administration and interpretation of:
MMPI-II, TAT, Projective Tests
Temple University, Philadelphia, PA
B.S. in Neuroscience, Religion
May 2012
Primary Major: Neuroscience (3.46/4.00)
Capstone Project: “Positive Correlation between Cholesterol and Aβ Levels: A New Look at
Alzheimer’s disease”
Secondary Major: Religion (3.87/4.00)
Capstone Project: “Emptiness and its everyday implications”
Dean’s List
Philip Cheung 267-***-**** ********@************.*** Cheung 4
Professional Affiliations
Society for Neuroscience, Student Member
American Psychological Association, Affiliate Member, Student Member
Division 15, Educational Psychology
Division 16, School Psychology
Division 20, Adult Development and Aging
Division 38, Health Psychology
Division 40, Clinical Neuropsychology
National Association of School Psychologists, Student Member
Pennsylvania Psychological Association, Student Member
Alzheimer's Association International Society to Advance Alzheimer's Research and
Treatment, Student Member
Community Involvement
Holy Redeemer Catholic Church, Active Parish Member, Eucharistic Minister
Archdiocese of Philadelphia, Archdiocesan Pastoral Council, Member
References
Daniel Mercado
Director of Pre-Collegiate Programs
Millersville University
******.*******@************.***
Relationship: Supervisor
Pat Martin
Director
Penn Wynne Presbyterian Church
***************@*******.***
Relationship: Former Supervisor
Amelia Lopez
Assistant Professor of Psychology
Director of the School Psychology Program
Millersville University
******.*****@************.***
Relationship: Faculty, Advisor
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