Customer Service Sales

Bonnie Patino

Cell: 281-***-****

************@*******.***

A highly organized and detail-oriented Executive Assistant with over

Summary

* ***** ** ********** ********* thorough and skillful administrative

support to senior executives.

Dedicated and focused

Able to prioritize and complete multiple tasks and follow through to

achieve project goals

Independent and self-motivated professional with excellent research

and writing skills

Able to cultivate positive relationships with clients and colleagues at

all organizational levels

Microsoft Windows 7, Microsoft Office 2010 (Word, Excel, Outlook,

Applications/Com

and PowerPoint), Lotus Notes, Remedy 4 & 7, BHPB Footprints,

puter Skills

Adobe Forms, Documentum, Action Tracker, Sharepoint

Employment CSC BHPB Petroleum Account – Houston, TX March 2011

History

Present

Service Delivery/Tech Computing Coordinator

Assign and manage all service requests and incidents to onsite

technicians

Assist with process improvements for the IT department

Escalate high priority service requests involving multiple service

providers and confirm customer satisfaction upon completion of

the request

Answer a high volume of phone calls from clients

Reply to emails from clients and technicians

Research and resolve issues in a timely manner

Work as a team with coworkers as well as working individually

Extensive customer service

Project Coordinator/PMO

Continued administrative support duties for the CSC/BHPB contract

Communicate directly with Clients to gather requirements and

provide status on multiple projects

Create proposals, project schedules, and financial analysis

documentation for multiple projects

Work with resources to gather requirements, and financial

information for pricing documentation

Coordinate application Life Cycle deployment process –

development, QC, production

Coordinate infrastructure deployments process – design, testing,

deployment

Created and updated processes and procedure documentation as

needed

Document and distribute meeting minutes for all client meetings

Coordinate with offshore team to put all servers in the environment

into support.

Designated Fire Warden Duties

Third Party Coordinator - Global Token Coordinator / Service

Delivery

Continued administrative support duties for the CSC/BHPB contract

Ticket queue monitoring

Escalation management for Account and Client management

Customer Follow ups

Coordinates severity P1 and P2 incidents

Service Restoration team Participant

Producing and Presenting reporting metrics

Supporting the Account Executive, Service Executive and all

lines of service

Comfortable with managing confidential information in a trustworthy

manner

Calendar & conference room synchronization – daily

Scheduling meetings – weekly, biweekly, monthly, & quarterly

Shipping & Receiving – FedEx & interoffice mail

Billing – invoice delivery to client, submit billing queries

Communications coordinator between Account & Client

Event coordinating – reservations, accommodations, food,

birthdays, etc

Team building event coordinator

Maintain Client and account Organizational Charts, Distribution

Lists, floor plan, etc

Travel arrangements – domestic & international

Process expense reports

Account and Client On boarding & Off Boarding of new

employees

Action Tracker

Maintain Telecom services for account

Coordinate completion of weekly reports

Process work orders – account set up, laptop, access, etc

Maintain facilities related issues for account

Facilitate and coordinate all office relocations

Ordering and managing all office supplies

Coordinate facility requests

January

State Farm – Alvin, TX – Customer Service 2004 –

Representative/Sales Administrative January

2005

Answering multiple phone lines

Providing insurance quotes and assisting in sales

Receiving payment

Organizing daily bank deposits

Document scanning, filing, faxing

Organizing daily outgoing mail

Greeting and assisting clients

Receiving and delivering messages as needed

January

Insurance Plus – Alvin, TX – Customer Service 2001 –

Representative/Sales Administrative January

2003

Answering multiple phone lines

Providing insurance quotes and assisting in sales

Receiving payment

Organizing daily bank deposits

Document scanning, filing, faxing

Organizing daily outgoing mail

Greeting and assisting clients

Receiving and delivering messages as needed

References available upon request

Contact this candidate