Customer Service Sales

Faith Ndua

Email: ********@*****.***

Cell 404-***-****

To: Human Resource Specialist

In my quest to find perspective employment opportunities, I discovered that

you are seeking an employee that is dependable, capable, and talented. As

evident by my enclosed resume, I have a wide range of experience. I

possess excellent written and oral communication skills-and work well with

others, which are complemented by versatility and an ability to learn

quickly. I am an energetic task-oriented professional, who is in the

market for a challenging career and believe your organization can offer me

that opportunity.

I noticed that the caliber of employee that you are seeking aligns with my

professional ethics and work goals. I believe 10 years of experience in

Human Resource ( Customer relations, IT, Administration Assistant ) fits

with the skills that you are seeking for the open position within your

firm. I am confident that your company can use a hard working team player

that has the ability to work efficiently with deadlines and under limited

supervision. A fair-minded outlook and solid work ethic have made it

possible for me to set objectives and motivate others toward organizational

goals. I am confident that I can represent the quality of professionalism

that is exemplified by your organization. I hope you will afford me the

opportunity to discuss my credentials.

After reviewing my resume, I will look forward to scheduling an interview

at your convenience. Again, thank you for the opportunity in reviewing my

resume and I look forward to hearing from you soon.

Sincerely,

1 Faith Ndua

Faith Ndua

Email: ********@*****.***

Cell 404-***-****

Summary of Qualifications

Office Manager/Human Resource Assistant with Ten years of experience

supporting C-level executives and their sales teams in multiple industries.

Areas of expertise include: Team Player, Multimedia Sales Presentations,

Executive Office Support, Front Office Operations, Meeting Planning,

Corporate Fundraising, Human Resources Management, Records Management,

Technical Support, Customer Support Windows 2000, Microsoft Word, Excel,

and PowerPoint. I also have studied and undertaken a real-life project that

involved the use of modern drafting and design tools and techniques such as

AutoCAD, digital imaging, Photoshop, Adobe illustrator, In Design, branding

and corporate identities, advertising designs, typography, QA Tester.

Professional Experience

2005 -Current DDK.INC

Atlanta, Ga

Human Resource Assistant & Sales Relations

. Coordinate with various staff for operational support activities of

the unit; serve as a liaison between departments and operating units

in the resolution of day-to-day administrative and operational

problems.

. Provide administrative/secretarial support for various

departments/divisions such as answering telephones, assisting visitors

and resolving a range of administrative problems and inquiries.

. Operate desktop computer to compose and edit correspondence and

memorable from dictation, verbal direction and from knowledge of

policies of established departments/divisions; prepare, transcribe,

compose, type, edit and distribute agendas and minutes of numerous

meetings.

. Schedule and coordinate meetings, interviews, appointments, events and

other similar activities for supervisors, which also include travel

and lodging arrangements.

. Responsible for customer service in the digital equipment division,

duties included answering customer queries, problem solving and

providing detailed information on new products.

. Prepared weekly sales reports for the sales team and sales management.

. Generated repeat business through successful client follow-up.

. Worked with new customers in the development of new accounts and the

implementation of new systems.

. Assisted in the development of new policies and procedures.

. Assisted in the training of new customer service representatives and

associates.

4/ 2003 to 11/2005 Ritchie and Associates

Atlanta, GA

Ritchie and Associates is a management consulting firm that employs an

industrial engineering based approach to establish work standards, process

change, shop floor implementation, and a performance measurement system

. Senior Project Consultant

. Implemented a beverage production wheel that allowed the operation to

reduce changeover time by 15%. This action was reduced of overtime by

25%.

. Implemented Web Based System that calculated Earned Hour Standards

though a food production process that drove a 20% increase in

efficiency in batch production.

. Redesigned maintenance parameters at food manufacturer that resulted

in 15% increase maintenance productivity and a $8MM decreased

contractor spend by (Maximo to SAP)

. Responsible for initiatives developed in the Project Charter, Key

Events Schedule, and Milestones.

. Direct the coordination of all implementation tasks involving onsite

Subject Matter Experts (SME's) and third party vendors as well as

provide consultation to clients on system implementation.

4/2001 to 2/2002 XandraFish Publishing

Atlanta, GA

Writer/Editor

. Edit all custom publications, including view books and direct mail

brochures that reflect unique, individual projects.

. Co-lead Marketing Public Relations campaigns associated with Project

rollout and project life cycle presenting media materials,

newsletters, and advertising

. Create in-house marketing materials, such as catalogs, brochures and

flyers, which have led to increased attendance at book signings and

book club events.

. Wrote outside series of articles (Freelance) supporting and marketing

the genre.

Education

Strayer University

May- 2012

Master of Business Administration in Human Resource Management.

American Intercontinental University

June - 2008

Bachelor of Fine Arts in Marketing and Design.

Bauder College

June - 2006

Associate in Fine Arts in Fashion Marketing, and Design.

Training

Attended an extensive QA training at H2KInfosys.

July-2013

Academic project

I have successfully completed a portfolio project that consisted of

producing technical drawings of garments using Computer-Aided Design (CAD)

software. Created a community website for technical support to develop

hands-on skills in Information Technology.

Contact this candidate