Customer Service Manager, Assistant Property Manger, MS Office

Alyssa McNutt ***** Ashville Dr

Tampa, Fl *****

813-***-**** (Cell)

Email: **********@*******.***

Experience

Assistant Property Manager/ Collections Agent, SLH Properties – Captiva Club Apartments / Corporate

Office

April 2014 – July 2014

• Place orders to restock the maintenance shop and for make ready apartments.

• Manage scheduling, reports, email, inventory, and daily deposits.

• Responsible for posting deposits – checks, money orders, credit cards.

• Manage three leasing agents and seven maintenance technicians.

• Ability to read the residents ledger to explain why there is a credit or a balance due.

• Responsibility to keep up with notices for the apartment community such as; late notices, renewal

reminders, and small balance letters.

Leasing Agent, NR Investments – Riverside Palms Apartments

May 2013 – December 2013

• Greet, show/tour apartments, and close sales.

• Conduct the application process which includes, but not limited to background screening,

employment verification, rental verification, income verification, and credit screening.

• Maintain lead information from emails, telephone calls, and property tours.

Scheduled appointments for prospects to tour the apartment community.

•

Maintain my leases, so they are ready upon move in and assist other agents with the lease.

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Eyewear Consultant, Lens Crafters

May 2012 – October 2013

• Provided customer service in fast paced atmosphere.

• Maintained and restocked inventory

• Administrative responsibilities included processing hour and closing register.

• Applied Cee Qual system – our customer service model.

• Welcomed clients with warm smiles and in a friendly manner.

Sales Associate, PetCo

August 2009 – November 2011

• Provided customer service in an enthusiastic manner.

• Maintained and restocked inventory

• Administrative responsibilities included processing closing register.

• Maintained restroom and re stocked supplies.

• Cleaned the store at the end of the night daily.

• Welcomed clients with warm smiles and in a friendly manner.

• Responsible to feed, water, clean enclosures, change bedding in all small animals, birds, and fish.

• Front and face all shelves to make them presentable to customers and store walk throughs.

Education

Diploma, Braulio Alonso High School, Tampa, Fl

Computer Skills

• Experience with social media and internet research.

• 10 Key Numerical – 40 WPM

• 10 Key All Keys – 70 WPM

• MS Office including, word, PowerPoint, excel, and access.

Office Skills

• Organization and Time Management Skills

• Speak Basic Spanish

• Telephone Etiquette

• Conversation Etiquette

• Printer

• Scanner

• Copier

Leasing Skills

• Yardi POS

• Rent Manager POS

• Blue Moon POS

• One Sight POS

• Invoice Entry

• Telephone Etiquette

• Conversation Etiquette

• Resident Correspondence (i.e. Seven Day Notice to Cure).

• Renewal Process (i.e. correspondence and negotiation).

• Move Our Process (i.e. Move Out inspection and charges).

• Rent Collections (i.e. Rent posting, door knocking, and correspondence).

Certificates

• Fair Housing

• Curb Appeal

• Leasing For A Living

Contact this candidate