Customer Service Engineer

MARTIN VENTRESS

(United States Air Force Veteran)

Garden Grove, CA 92844 714-***-**** **********@*****.***

PROFILE

Responsible, Honest, Approachable Professional. Natural Leader who can take charge and offer

direction. Enjoys teaching others, communicating and clarifying possible solutions. Thorough in

completing work tasks. Exceptional skill at judging benefit of potential actions and solving

complex problems. Basic Computer skills: Social Networking. Extensive International Experience.

PROFESSIONAL EXPERIENCE

West Houston Airport, Houston, TX 2010 - 2012

Aircraft Line Service Supervisor, General Aviation

• Marshaled, fueled, towed, taxied and prepared 30 to 40 aircraft for flight per day

• Customer Service, Pilots and Owners; Assist Crew/Passenger Special Requests

• Rented aircraft to private parties

• Followed FAA Regulations, Documented / Verified Data and Required Paperwork

DaughterNature.com, Houston, TX 2003 - 2010

Co-Manager (two person, home-based company)

• Internet Marketing Company and specialty products online using:

Keyword Search Tools, Google AdWords, Social Networking

• Purchased Products as Wholesaler

• Customer Service via Online, Email and Phone

Facility Services & Systems, Houston, TX 2003 - 2004

Duty Manager, Bush Intercontinental Airport

• Managed 100+ employees; hired, reviewed, fired employees

• Planned, Organized work of employees; Dispatched Sky Caps, Airplane Security

Checkers, Cleaners, Baggage Handlers

• Promoted safe work practices

• Collaborated with staff and other managers to enforce Policies and Procedures

MARTIN VENTRESS – Page Two

(U.S. Veteran)

714-***-**** **********@*****.***

Japan (JAL) Airlines, Honolulu, HI 1992 - 2003

Second Officer (Pilot)

• Acted in capacity as Professional Standards Committee Officer

• Planned flights; performed preflight checks on the ground and in-flight checks

• Monitored / managed operation of all aircraft systems during every phase of flight

• Worked as part of flight team; communicated and conveyed information

• Solved problems using training and exacting judgment; responded to and reported

in-flight emergencies

United States Air Force (Active / Reserves)

Positions: Aircraft Mechanic, Flight Engineer, Flight Instructor

• Top Secret Security Clearance

• Honorable Discharge

EDUCATION / LICENSES

(Conversational Spanish)

Cypress College, Cypress, CA (Aug 2012 – May 2014)

Major: Aviation Management – Honor Student

Federal Aviation Administration (FAA)

License, Turbojet Flight Engineer

License, Pilot- Single Engine Land

License, Airframe and Powerplant

Los Angeles City Fire Department

Firefighter II, 1987-88

Community College of the Air Force, Montgomery, AL

Completed 60+ units

Federal Communications Commission (FCC)

Certification, Radio Operator

Cardiopulmonary Resuscitation (CPR)

Certification, March 2013

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