Customer Service Sales

A. MERT OZTURK

*** ******* ******, *** ** Toronto, Ontario, M5R 1E6

Linkedin: http://www.linkedin.com/in/amertozturk E-mail: ****.******@***.*** Cell: 902-***-****

PROFILE

Positive, professional, and results-directed personality with outstanding interpersonal skills. Motivated to take initiative and ownership.

Ability to create and to deliver value to the customers through six years customer service experience with great understanding of

customer demands. Bachelor of Commerce degree major in Economics. Strong leadership and organization skills developed within work

environments and extracurricular experiences; evidenced by comp leting various responsibilities and projects successfully.

EDUCATION

Bachelor of Commerce, Major in Economics, Saint Mary’s University - Halifax 2012

PROFESSIONAL EXPERIENCE

2013 – July 2014

Troy Turkish & Mediterranean Restaurant - Wolfville

Manager

Managed operations of a high volume restaurant with responsibilities for administration, service standards, scheduling, hirin g

and training new staff members.

Kept track of merchandising, beverages and organized orders & payments with partner suppliers.

Increased the efficiency and quality of customer service by establishing a new team and developing one -to-one relationship with

our customers.

Organized executive and group events with special offers and increased clientele as well as the total sales.

Developed outstanding management, organization and problem solving skills through the responsibilities and implementations

of the position.

2012 – 2013

RBC Royal Bank of Canada - Halifax

Client Service Representative

Provided tailored banking advices to the clients for their personal and business finances using knowledge of RBC products and

services; managed to save clients time & money for their banking needs.

Contributed to an efficient service team through increasing client satisfaction rate and sharing constructive feedback; assisted the

sales team to achieve their sales goals through booked appointments and referrals

Demonstrated strong work ethic, followed RBC policies and procedures, provided high level of confidentiality in service by

understanding the nature of business and client relationships resulted in higher client satisfaction and loyalty.

Constantly reached 100% likelihood to recommend score (client satisfaction tool by third party client surveys) by responding

immediate banking needs accurately and going beyond expectations by informing clients about more suitable products.

Proactively engaged in informational conversations promoting and advising on services with a sincere and friendly attitude and

followed up with the clients for upgraded products and services.

Handled complaints by taking appropriate steps and using available tools, escalated the requests to superiors where needed by

taking ownership and demonstrating excellent level of professionalism.

2009 – 2013

Istanbul Café - Halifax

Server

Generated 30% more revenue and 25% more gratuities than average by providing outstanding service, going beyond customers’

expectations. Developed advanced skills for understanding various customer demands.

Described ethnic food items and presented daily specials with the explanation of ingredients and cooking methods; made

recommendations for food and wine selections. Exceeded daily sales targets .

Trained several servers and built great relationship among team members; resulted with a greater efficiency of work

environment by the increased quality of communication and service .

Entrusted as the key holder, tracked and reported the amount of sales and gratuities at close . Safeguarded the cash, the payment

receipts and daily reports.

Saint Mary’s University, Economics Department - Halifax 2010 - 2012

Teaching and Research Assistant

Hired by Dr. Yigit Aydede for the research: “Why owning a home can be bad for workers’ mobility in Turkey?” Collected and

sorted data from Statistics Institute of Turkey website. Created sheets, tables and reports using MS Excel and Word .

Interviewed owners and managers of cooperative and private firms for Dr. Sonja Novkovic’s study: “ How do cooperative

structures affect competition in business? ” Presented reports, voice records as well as transcribed files using MS Word .

Hired by Dr. Ather Akbari for “Employment among Immigrants in Canada” research. Sorted and organized the given data;

created charts using Excel and Beyond 20/20.

Marked over 100 exams and assignments with writing down notes and explanations for the solutions. Invigilated exams and

supervised classes during the professor’s absences. Voluntarily tutored first year students for various economics courses and

held 2 review sessions before final exams.

Hired by Atlantic Metropolis Centre for temporary tasks. Responsibilities included; distributing posters for events, greeting

guests during the conferences and workshops; assisting them for t he agenda and promoting the publications.

Reviewed the confidential feedback forms and recommendations after events. Provided report s to the organizer-professor.

2006 – 2008

Anatolia Restaurant - Halifax

Server – Manager

Successfully handled, monitored and controlled all food and beverage operations in an efficient team environment.

Developed long lasting relationships with customers and hosted them repetitively for meetings, family occasions and special

events.

Planned all service related strategies, promotions and schedules to build an efficient work place and to increase customer

volume.

Tracked and ordered the inventory; food, beverage and non -food items.

Hired, trained and supervised service personnel; calculated pay roll and presented to the employer.

EXTRACURRICULAR ACTIVITIES

Saint Mary’s University - Halifax 2010 - 2012

President of the Economics Society

Organized employment workshops with Scotiabank and Investors Group to help commerce students to interact with employers

and make contacts.

Hosted the Finance Minister Hon. Graeme Steele for the conference: “Our Province Today and Tomorrow”. Promoted the event

and reached over 70 audience including faculty members and the university’s pres ident.

Helped commerce students to find out about Economics major and honors program via information sessions and meet & greet

events with the Department Chair person and the faculty. Delivered the concerns of students to faculty when needed.

Selected as the student representative during the election of new Department Chair Person.

Acquired sponsorships, planned fund raiser and promotion activities for the society and increased the society budget by $350.

Donated $100 to Feed NS through bake sale event

Turkish Society of Nova Scotia - Halifax 2007 - 2010

Elected Board Member

Organized several cultural and social events including Turkish Nights, dance shows and language lessons for the community

Selected as one of the four people to visit Turkish Ambassador to Canada behalf of Turkish community in Atlantic Canada

Generated $1000 by importing authentic giftware and selling in Multicultural Festival 2010

Built a communication between Turkish students and the community through meetings a nd email groups

Turkish Student Association - Halifax 2006 - 2008

Co-Founder and President

Reached out to new coming Turkish students and mentored for the university and the life in Halifax.

Represented Turkey at International Centre’s activities on campus by setting up tables or booths. Engaged with the public to

promote Turkish culture.

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