Customer Service Sales
Resume:
MICHAEL J. CARR, SR.
Philadelphia, PA 19114
215-***-**** or 215-***-**** (Cell)
********@****.***
Summary
An award winning retail leader with over 30 years experience, with the ability to inspire teams, drive for
results and provide great customer service. An experienced big box leader with a twelve year career that
has been distinguished by the opportunities to lead, both within stores as a manager and outside as a
business partner, which include Target property remodels, store operations and store teams. I have been
successful in developing talent and managing execution through mentoring, coaching and leading by
example. I have been successful in promoting team members to team leaders and team leaders to
executive team leaders. Comprehensive background in leading all aspects of retail operations (I.E. talent
management, payroll, customer service, sales, general merchandising, fresh food, logistics and
warehouse management)
Experience
Target Corporation- Executive Team Leader – April 2001 to October 2013
Executive Team Leader Hard lines
Oversaw and maintained brand expectations on the salesfloor with annual sales of $70 million.
Mentored, coached and developed five Team Leaders to continuously drive
improvements in merchandise presentations, food safety metrics, guest service and
team member development.
Recruited, staffed and trained one team leader and 25 team members to start up and
continuously drive improvements in the highly successful P-fresh food concept with
annual sales of $13million. Served as Inventory leader, worked with store team
leadership as well as outside Inventory Company to plan and execute two successful
year end inventories. Oversaw successful safety program by driving a safe and secure
culture focused on incident and injury prevention was able to improve safety metrics to
acceptable levels.
Senior Executive Team Leader Remodel - District Captain
Key business partner in 2009 Philadelphia market remodel. Managed five remodel projects
simultaneously to roll out the new fresh food and expanded market concept. Helped to coordinate and
implement project schedules, payroll budgets, build remodel teams, manage talent, and roll out training
tools and resources which were incorporated into best practices company wide.
Senior Executive Team Leader Remodel
Successfully led a store team through a three month multi-million dollar remodel project. Coordinated
with target property development, general contractors and fixture coordinator in ensuring that the remodel
sequence schedule was executed on time. Recruited, trained and led a store remodel team. Managed
payroll and remodel expenses. Exceeded committed deadlines and maintained a brand store for our
guest to shop throughout the remodel process
Executive Team Leader Soft lines
Recruited, trained, coached and developed five Team Leaders and 20-30 Team Members to ensure all
visual adjacencies, merchandise sets and price changes were executed accurately and completed
according to company deadlines. Received best in class award from the group leadership for best looking
store. Mentoring, training and coaching of new Price accuracy Team Leader improved price accuracy
metrics to acceptable company guidelines.
Executive Team Leader Replenishment
Managed the day to day operations of the In-stock team as well as the Logistic team(early morning,
backroom team and receiving/Reverse logistic team), consisting of two Team Leaders, two
Receiving/Reverse Logistic specialist and twenty five team members. Ensured timely execution of
replenishment and backroom processes to ensure sales floor is in-stock for guest. Trained, coached and
developed In-stock Team leader to reduce out of stocks and accurate inventory on hands by following
daily in-stock procedures. Managed the receiving team to ensure quality assurance/product safety
recalls, timely and accurate receipts and credits for outside and direct to store vendors are processed
within company guidelines. Oversaw the execution of all OSHA regulations, pest control procedures,
Warehouse space allocation, inventory management and location accuracy. Drove a safe and secure
culture focused on incident and injury prevention. Collaborated with overnight Logistics Executive Team
Leader to coordinate weekly truck schedule.
Executive Team Leader Hardlines
Oversaw and maintained brand expectations on the salesfloor with annual sales of $50 million.
Developed, mentored and coached five team leaders to continuously drive improvements in merchandise
presentations, food safety metrics, guest service and team member development.
Executive Team Leader Overnight Logistics
Responsible for all inbound/outbound and cross docking freight, shipping/receiving, UPS/DHL, FEDEX.
Managed all Key Performance Indicators, in compliance with OSHA, EPA, DOT regulations.
Planned/organized monthly work schedules, assigned, tracked/documented task completions of
employees. Managed an in-house personnel training program to keep employees current resulted in
reduced deficiencies. Inspected activities for compliance with policies and procedures of the Target
warehouse. Reviewed computer requirements, and determined allowances needed to support customer
requirements. Researched/validated and identified equipment, and stock level obligations. Planned and
adjusted work schedule to meet daily logistic operations. Maintained accurate inventory of all equipment,
property serviceability and validated current shelf-life data following (FIFO) first in first out. Commended
for exceptional customer satisfaction through timely/accurate processing/delivery and shipping of
customer request. Complied with all safety/security practices and ensured a clean environment was
enforced. Led logistics team(early morning/overnight flow, backroom teams and receiving/reverse
logistics) consisting of five team leaders and 60+team members. Received best in class award for best
logistic operation in the district.
Pep boys Corporation-Store Manager
August 1984 – April 2001
Directed every operational aspect of an organization specializing in automotive parts, supplies, tires,
routine maintenance, and repair services. Drove sales, merchandising, marketing promotions, safety,
inventory control, loss prevention customer service, cash management, financial administration and profit
and loss. Hired, trained, scheduled, supervised and conducted performance reviews for up to fifty-five
employees. Completed successful assignments in approximately ten Pep Boys locations in Philadelphia
and its suburbs. Was consistently selected to reverse the fortunes of faltering operations based on my
leadership, reliability, analytical skills, and operations management expertise. Succeeded in returning
these stores to profitability, streamlining existing procedures, decreasing employee turnover, reducing
operating costs, and increasing revenues.
Education
Community College of Philadelphia
Licenses and Certifications
National Serve Safe Food Certification
Community and Special Interests
Fairmount Sports Association – Baseball Coach
Classic Cars/Auto Restoration
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