Customer Service High School

Kimberley Strahan

Account Specialist/Customer Service Rep III

Pasadena, TX

****************@*****.*** - 956-***-****

Seeking a professional position where my previous experience will be utilized for the growth of my career and

the company's success.

WORK EXPERIENCE

Account Specialist/Customer Service Rep III

Dish Network - November 2011 to May 2013

Job duties include: Answer high call volume for inbound call center. Receive incoming calls to assist all

customers with complaints, and account cancellation. Responsible for customer retention in the loyalty

department. Access accounts and provide solutions and offers to customers who want to cancel their account,

or are experiencing an unpleasant situation. Deescalate upset customers and resolve their issue or the problem

using the tools available to me. Schedule technician appointments when needed. Provide troubleshooting of

equipment by walking the customer through the steps over the phone. Educate customer on products and

self-service options.

Gun Room Specialist

Bass Pro Shops - October 2009 to November 2011

Job duties include: Responsible for the operating of the gun vault.

Acquire firearms into log book and computer. Log into inventory by book number, log number and line number.

Ensure that federal form 4473 is filled out by other associates according to federal guidelines. Call into the

FBI and submit background checks. See that other associates follow all firearm procedures correctly. Dispose

firearms each day into log book and computer using System Two. Ship firearms to other stores and/or to

Manufacturers for repair. Special ordering of firearms through dealers and representatives. Monthly audit/

inventory.

Office Manager/Secretary

Houston Eye Associates - Houston, TX - April 2008 to October 2009

Job duties included: Answer high inbound call volume, Verified health insurance, filed charts, processed

patient charts and payments using Medinformatix program. Clean patient exam rooms. Ordered and dispensed

contact lens orders. Called in prescriptions to pharmacies. Verified glasses and contact lens prescriptions.

Processed referrals and follow ups, handled heavy call volume, schedule appointments, entered patient's

medical history into EMR program. Submitted Doctor Dictation letters. Created patient charts. Kept waiting

area tidy.

Intake Coordinator

Houston Eye Associates - August 2008 to February 2009

Job duties included: Answer high call volume. Verify insurance benefits. Initiate incoming and outgoing

transfers with other area hospitals. Fully admit patients and process all admitting paperwork. Put together

patient charts, Pull patients chart from medical records. Filed warrants on involuntary admits, followed up with

the court to ensure warrant is accepted. Set up patient with on call Doctor, for assessment, take patients vital

signs upon entrance in to the admissions dept. Update logbook throughout the shift complete data base report

at end of shift. Call insurance companies and get authorizations and do pre-certifications for each patient

admitted. Answer high volume phone calls.

EDUCATION

Houston Community College

June 2007 to October 2007

General Studies

San Jacinto College

August 2006 to August 2007

Elkins High School - Missouri City, TX

2001

Contact this candidate