Customer Service Sales

Ryan Waller ***** Sixth Line Nassagaweya, Acton ON L7J 2L7

Email: ****.********@*****.***

Phone: 519-***-****

Recent Graduate of Sir Wilfrid Laurier University’s Contemporary Studies program with proven experience in Management,

Customer Service, and tactile capability.

Skills and Qualifications

• Bachelor of Arts Degree

• Works well independently

• Effective problem solving and conflict resolution skills

• Strong communication skills

Educational Background

Bachelor of Arts in Contemporary studies, WLU Brantford, ON 2013

• Minor in Criminology

• Recipient of Laurier Brantford “Dedication to Recreation” Award 2011

Employment History

Fitness Advisor - Goodlife Fitness February - May 2014

• Engaged in community outreach, booking appointments, and selling gym memberships and personal training sessions

to prospective members.

• Grand Opening event for a new club in Guelph, ON.

• Listed in the top 50 Sales personnel in Ontario in March and April (2014).

• Developed and maintained relationships with local businesses.

• Followed up with members about their workout progress to ensure their needs continued to be met.

Merchandise Processing Coordinator - Winners 2013

• Supervised all work within the store warehouse through training and quality control.

• Ensured the adherence to all proper shipment receiving, theft prevention, merchandizing, and health and safety

standards as outlined by the corporation and government law.

• Supervise the work practices of up to 5 sales associates at a given time.

• Adhered to strict processing time standards to get merchandise on the sales floor efficiently.

• Joint Health and Safety committee member.

• Merchandising duties on sales floor.

Regional Manager- DECO Windshield Repair 2012

• Oversaw the day-to-day operations of 10 sites throughout Southwestern Ontario through the use of modern

technology, logistics, and organization.

• Recruited and trained new staff in technical skills, customer service, policies and procedures, and workplace safety.

• Developed marketing strategies to increase sales, accounting for varying demographic needs in each location.

• Planned, directed and evaluated operations

• Conducted regular employee performance reviews.

• Performed equipment maintenance and distribution.

• Highly developed sense of customer service and conflict resolution.

Customer Service Technician – DECO Windshield Repair 2011

• Conducted windshield repairs on customer vehicles

• Processed payments and insurance claims on a daily basis

• Utilized an IPad2 application for daily operations

• Worked independently at a parking lot kiosk for the majority of shifts

Franchise Owner/Manager- College Pro Painters Summer 2010

• Recruited and trained painters in technical skills, safety, customer service

• Conducted sales lead generation and marketing

• Completed commercial and residential painting estimates

• Oversaw day-to-day operations of 3 painting crews in the Brant and Norfolk Counties

• Completed requirements for weekly payroll and scheduling.

• Terminated an unsatisfactory employee for failing to fulfill duties

Officer Cadet- Canadian Forces 2008-2009

• Trained as an Officer Cadet at the Royal Military College of Canada.

• Prepared for daily room and uniform inspection.

• Daily Physical Training requiring advanced levels of teamwork and strategy

• Occasionally placed in charge of 20-man squad

• Received commendation for assuming duties above my rank

Additional Training and Certifications

• CPR Level C and AED Certification

• Ontario Security Guard License

Volunteer Work Experience

Laurier Brantford Orientation Week “Ice Breaker” 2011

• Student leader on campus for new first-year students.

• Aid in moving students into first-year residences.

• Chaperoned campus events and information sessions

• Led team building activities such as games, races, a beach volleyball tournament and a cheer-off.

Laurier Brantford Extramural coed Volleyball team 2010-2012

• Approached by head of Recreation Department to help build inaugural team

• Recruited players and secured spots in tournaments throughout the school year

• Voted in as co-captain by teammates

• Held title of captain for two years

References Available Upon Request

Contact this candidate