Customer Service Sales

NORMAN GOODINg

CELLPHONE 802-***-****

*********@*******.***

*** ****** ****** *******, ** 23502

objective

Give my best effort in any task I am assigned to; help build a

trustworthy relationship between me and my superiors and provide

input of ideas that would help make the company more productive. To

provide strong leadership and work ethic skills to all aspects of

job performance.

Experience

2006 - 2014 Hudson Group

South Burlington, VT

General Manager

Maximizes sales and profits by meeting and exceeding sales budgets

while minimizing shrink

Controls payroll and expense through maximizing staff productivity,

properly and efficiently allocating labor, and by monitoring

monthly store expenditures against budget.

Uses monthly financial reports and stock ledgers to monitor and

control expenses, improve profit margins, and control inventory

levels.

Protects company assets by ensuring that all policies and

procedures are consistently enforced and adhered to by staff and

suppliers.

Minimizes inventory shrink through regular physical inspections;

Monitors high-risk areas for internal/external shrinkage, and by

taking necessary steps for remediation.

Manages all administrative responsibilities of the location

including responsiveness to corporate department heads and staff.

Recruits, trains and develops all supporting levels of staff to

ensure an efficient and profitable operation. Develops succession

Ensures consistent excellent customer service delivered by

knowledgeable and professional associates.

Demonstrates excellent product knowledge and promotes a

consistently positive corporate image through clean,

well-merchandised stores.

Ensures compliance of corporate promotional programs and works

closely with marketing department in development of new

opportunities.

Works closely with merchandising department and regional

merchandise manager in implementing corporate and local

merchandising initiatives.

Works and communicates closely with Joint Venture Partners to

ensure compliance with the DBE initiatives

Develops and maintains a positive and responsive relationship with

landlord.

Transition team member working with POS system training in projects

completed for Hudson Group in Nashville and Fort Lauderdale.

Transition with management in Roanoke and Pittsbu

2004 - 2004 Veneto Trading S.A.

Colon, Panam

Assistant Manager

Access customer, orders files, merchandise manifest and sales

records and report it to my GM by the end of business day.

Maintained exporting and importing manifest document for the type

of sales or purchases made by my superior or myself.

Inventory records kept utilizing the program Peachtree.

Monitored electronic communication using Outlook.

Knew basic store layout to assist customers in their selection of

product and be able to answer customer questions about the entire

store.

Completed all appropriate paperwork for merchandise sent or

received from the vendors.

Education

SAN JOSE LA SALLE

Panam City, Panam

Graduate

Navigation maritime with orientation in port administration.

Bachelor in commerce with orientation in computers and port

administration.

Training in commercial traffic.

February

Dale Carnegie

Effective Communications and human relationship

March

Dale Carnegie

Management and Leadership course

SKILLS

Spanish Fluent, Documents archives, Human Resources,

Merchandising, Loading, Computer including software and

hardware, Offices administrations, Store Operations, Inventory

control, Public Relations communications, Recurting and training

personal, Payroll and Book operations.

Contact this candidate