Project Manager Customer Service

Ernie Gomez

P.O. Box *** Huntington, MA ***** 413-***-**** *********@*****.***

Profile Construction Project Manager

Articulate and professional with expertise in estimating, negotiation, budgeting

and successfully coordinating and closing out jobs in a profitable and timely

manner. More than 15 years of experience in the restoration and construction

industry, effectively managing tasks assigned and scheduling subcontractors.

Working directly with homeowners, vendors and inspectors as needed.

Consistent in reconciling issues and take pride in accomplishing tasks assigned

and providing excellent customer service. Comfortable working in a team

environment yet willing and highly capable of working independently as well.

Objective To obtain a full-time position that will lead to a lasting relationship where my

experience can be utilized to ensure customer satisfaction and maximize profits.

Key Skills Multi-tasking and prioritizing Willing to take responsibility

Ability to work and meet deadlines Effective communicator

with little supervision Attentive to customer needs

Strong attention to detail Able to identify and solve problems

Good verbal and written skills Good organizational skills

Computers Microsoft Windows, Word, Excel and Outlook

Xactimate Estimating Software

IRMS Budgeting Software

Comfortable and highly capable of learning new software programs

Experience Project Manager – June 2012 to May 2014

Ace Fire & Water Restoration, Inc., West Springfield, MA

Interface with property owners regarding a variety of new construction

projects and repairs

Negotiate claim settlements with homeowners and insurance adjusters

Scope jobsite and estimate work and resources required

Manage new and restoration construction projects from negotiation phase to

conclusion of job

Implement and oversee payment schedules and invoicing

Follow-up with customers, insurance adjusters, vendors and subcontractors

Network with vendors and insurance agents for new business

Schedule sub-contractors and in-house labor

Schedule and/or purchase materials and ensure timely delivery to job sites

Work with homeowners on material selection and design

Responsible for maintaining company vehicle

Work with office staff to follow-up on overdue invoices

Ernie Gomez Page 2

Experience Project Manager - July 1997 to June 2012

Paul Davis Restoration, Inc., Springfield, MA

Work with customers, insurance adjusters, vendors and sub-contractors to plan

construction repair projects

Attend weekly job progress meetings and inform management on scheduling

and budget issues

Perform on-call services as required

Oversee construction progress and resolve issues

Visit jobsites and estimate construction costs and resources

Network with vendors and insurance agents

Negotiate claim settlements with homeowners and insurance adjusters

Schedule and/or purchase materials and ensure timely delivery to job sites

Work with homeowners on material selection and design

Create cost reports

Manage client relations to insure a positive overall experience

Filing and record keeping

Began employment with Paul Davis as Construction Associate and was later

promoted to Project Manager.

Education 1990 - Graduated Charles Francis Adams High School, Clarkston, WA

and Institute of Inspection, Cleaning and Restoration Certifications (IICRC)

Training EPA Lead Safe Training

OSHA Safety

Various industry training and improvement seminars

Licensing Construction Supervisors License (CSL)

Other Enjoy spending time with my children, playing guitar, fishing, nature

and the outdoors

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