Skills And Abilities Leadership Decisive Operations Management Tr

Karen A. Pickerd

**** ********* *****, **. *****, MO 63125 Email: ********@*****.***

Cell: 314-***-****

OBJECTIVE

Acquire a position to provide organizational and leadership development,

consulting services to support the companies strategies and to build

capabilities within the organization to lead change and increase

effectiveness.

PROFESSIONAL STATEMENT

A reliable, dedicated professional who posses self-discipline, a

professional attitude, adaptability and eagerness to utilize my leadership

and partnership skills to design and execute solutions that creates

customer and employee value.

A Human Resources and Payroll professional with comprehensive human

resources and payroll experience including labor relations, conflict

resolution, change management, and strategic planning. Demonstrated

experience in initiating cost containment strategies resulting in

significant savings. Proven skills in labor and employment law including

compliant investigations.

Employment History:

3/14/2011 - 12/31/2013 Contract work completed ATT Services, Inc., St.

Louis, MO USA

Sr. Business Manager

. Directed processes and procedures/ reviews with Human Resources,

Benefits, Accounting, Accounts Payable, Treasury for process

improvements, risk assessment, control points and gap analysis.

. Included training gaps, performance development, coaching and

counseling.

. Conducted benchmarking, gaps in processes/practices and proactively

initiated solutions or recommended changes.

. Transitioned responsibilities from higher level position to lower

level positions.

. Managed for results, employment management, employee issues, and

employee development.

. Developed budgets for project plans and objectives and compensation

programs. Includes financial performance, gap analysis, cost

containment.

. Conducted training on processes and/or procedural changes.

. Conducted internal audits to ensure and achieve department strategic

objectives, ensuring all teams operate in accordance with laws,

regulations, policies and procedures ensuring compliance.

. Project managed various projects, developed business plans,

requirements and budgets.

. Managed business plans, contract agreements and budget issues.

. Directed year end processes and W-2 production.

. Outsourced W2 production for electronic and printing of W2s.

9/18/06 - 3/11/11 RehabCare Group, Inc., St. Louis, MO USA

(Kindred Healthcare acquired RehabCare and positions moved to Kentucky)

Director-Finance (Payroll)

. Directed all aspects of daily operations for RehabCare Group, Inc.

supporting the healthcare industry.

. Supervised team of 13, implemented cross training, coaching and

counseling, facilitated development opportunities

. Implemented payroll Helpdesk, pay card program, increased direct

deposit participation and, colleague relations, support and reduction

of daily manual check processing.. Ensure compliance with all payroll

and human resources related laws, regulations and executive orders

. Directed implementation of previews (or preliminary) payroll runs and

report validations to ensure more accurate and timely payroll

transmits to payroll vendor and auditing purposes.

. Directed W-2 operations production and year end processes, including

earlier close and accessibility to electronic W2 records.

. Improved relationship with payroll processing vendor, including

participation with contract negotiations and service level agreement.

Improved relationship with Accounting team for payroll

reconciliations.

. Directed escheatment process to reconcile accounts, retain monetary

value as appropriate.

. Managed and/or authorized employee hires, promotions, discharges.

04/2000 - 9/8/06 ATT Services, Inc. (formerly SBC), St. Louis, MO

USA (Retired - new opportunity with RehabCare)

Associate Director - Payroll Operations

. Directed daily tax operations and W2 production for compliance and

proper management of

$4.4 B payroll tax liabilities for all ATT (formerly SBC) companies.

(Daily tax remittances and payroll tax (returns)

. In sourced tax remittance and return operations from vendor ensuring

accurate and timely remittances and l tax returns. Initiated new

process for improved GL balancing.

. Coordinated funding with Treasury and payment set up with Accounts

Payable.

. In sourced W2 print production resulting in vendor savings on print

costs, consolidated other payroll engines into single suite solution.

. Managed operations for Executive Pay processing, International

reporting, off cycle processes, direct deposit, escheatment

evaluation, and other general tax activities ensuring compliance,

accurate and timely paychecks and W2 records.

. Directed recovery/collection/commitment of $9 M in overpayments.

. Delivered on-line web based delivery of W2 records (eW2) for all ATT

resulting in time and efficiency savings, earlier delivery of data to

employees.

. Delivered electronic W4 withholding certificate reporting reducing

paper volume of withholding changes by 84% first year.

. Delivered on-line web based delivery for reporting noncash awards in

compliance with IRS, reduced tax risk and alleviating manual

interventions with file loads.

. Delivered Direct Deposit for off-cycle checks reducing print checks.

. Directed escheatment process to reconcile accounts, retain monetary

value as appropriate.

. Managed team of 45 management and bargained employee team.

11/1998 - 04/2000 SBC Services, St. Louis, MO USA

Project Manager - Payroll Operations Wage and Tax

. Managed conversion of Federal, State tax reporting, deposits, etc.

with vendor with implementation of SAP payroll system.

. Managed year end processing within SAP and vendor. Includes reporting

of Sr. Mgr. fringe benefits, relocation gross up, awards gross up, SSP

Distributions, etc.

. Managed the issuance of the W-2, W-2C processes for reporting in

payroll system and processing of forms w/vendor.

. Initiated reporting of NonCash Award Programs on a monthly basis vs.

annual to reduce tax exposure with agencies, ensure budget impacts

identified and booked monthly, reduced year end volume for W2

production/close.

. Managed Federal, State and Local Tax changes, wage limits, mileage

rates, parking, etc. with SAP payroll system. Maintain Websites, IVR

data, etc.

. Developed SAP and/or Payroll Office documentation for payroll

operations.

Also, prior experience/knowledge with Human Resources, Labor Relations, and

Staffing

Education: Webster University, Webster Groves, MO USA, BA, Bus Admin,

Hickey College, Assoc-Business

Professional Licenses, Accreditations, and Memberships:

Member of American Payroll Association for 20+ years.

Systems:

Microsoft Office tools

HR systems

Payroll SAP experience and knowledge, 12 yrs; ADP experience and

knowledge, 4 yrs

Time reporting systems: Time Star-Galaxy, Attendance Enterprise-Gorie

Regan, Smart billing, time reporting system-Casamba 3-4 yrs

Organizations:

American Payroll Association member (APA)

Gateway Assn of Payroll Professionals (St. Louis APA Chapter)

Human Resources Group

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