Customer Service Real Estate
Resume:
Jo-Ann B. Alber
Email: jalber****@gmail. Com
SUMMARY OF QUALIFICATIONS
** ***** ** *** **** Estate Management field.
Excellent reputation with new applicants and tenants, as a competent,
knowledgeable and helpful professional.
Honest, reliable and productive.
RELEVANT SKILLS AND EXPERIENCE
Customer Service:
Spoke to tenants on the telephone and met with tenants in person. Listened
to and solved their issues in a professional manner. Did all follow-up if
the issue could not be resolved immediately,until there was a satisfactory
resolution.
Helped other departments to coordinate projects when needed. Assisted in my
department when staffing was short, due to illness, vacation, etc.
EXPERIENCE HIGHLIGHTS
February 1996 - November 2013
Bronstein Properties, LLC. - Leasing Dept Coordinator
Directly responsible for overlooking rental applications received.
Processed them, did a credit check using the Core Logic system, which
incorporates all 3 major credit reporting agencies, made decisions, and if
approved, notified applicants to set up appointments for the lease signing.
Prepared all the documents that were need for a successful lease signing.
Spoke with Real Estate Brokers regarding the availability of apartments,
location, rental amounts, and any questions regarding applications they
submitted for review.
Spoke to current tenants who inquired to transfer to another apartment,
either smaller, larger, or an apartment in another location within our
portfolio.
Met with applicants for the signing, answer any questions, signed the
lease, and confirmed that all necessary documents were in order.
Notified various departments that an apartment was rented.
Submitted completed paperwork to management.
Did all correspondence regarding the lease signing, and communicated with
the new tenant and Building Superintendent to insure that they received
their keys and access to their apartment.
February 1991 - January 1996
Michael A Rich Real Estate -Office Assistant
Answered phones, took messages, opened and date stamped all incoming mail
and directed it to the proper person, prepared, updated and maintained an
accurate calendar of appointments, assisted tenants, prepared lease
documents, confirmed that all documents were in order, filing of documents
in tenants files, and general office duties.
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