Debra Blake Ocock

*** ********* *****

Hampstead, NC

336-***-****

acezg2@r.postjobfree.com

CAREER SUMMARY

Knowledgeable Customer Relationship Management Professional with an array

of expertise and qualifications including exceptional customer service

skills, organization, multi-tasking, HR, and experience with small

business. Exhibits talent in outstanding office management, scheduling,

writing job proposals, AP, and AR. Other skills include communications and

marketing.

PERFORMANCE HISTORY

SERVPRO-August 2011-May 2014

Office Manager

. Managed client relationships throughout the job process and

achieved high customer satisfaction ratings while maintaining

positive relations with key clients. Assisted with customer

complaints, problem-solving, and other job related issues to find

solutions that surpassed customer expectations.

. Supervised daily operations within the office and scheduled

appointments for multiple calendars producing efficient work

schedules.

. Successfully scheduled and provided scopes of work to

subcontractors in order to maintain effortless transitions between

job stages.

. Effectively supervised production crews, including scheduling, job

performance, expense accounts, paperwork audits, and

troubleshooting resulting in higher productivity.

. Created, updated, managed, and uploaded customer job files into

MANAGER software for corporate review and payment. Successfully

maintained files and received passing audit scores on corporate

jobs maintaining the company's superior rating.

. Produced professional business and technical documents for sales

and office staff, including job proposals, customer

correspondences, customer proposals and estimates, letters, company

forms, and other business correspondences exhibiting a polished

image that surpassed the competition.

. Designed creative sales and marketing material for marketing staff

including website content, newsletters, proposals, and social media

ideas to engage and grow customer base.

. Presided over collection issues and handled A/R and A/P accounts to

maintain good positive cash flow.

. Developed and organized HR documentation packets as well as

assisted with hiring process including writing job ads,

interviewing, and doing background checks.

. Trained in Xactimate estimating software.

For All Occasions-2010-2011 (Burlington, NC)

Sales and Merchandising

. Sold wine, gourmet foods, and gifts in retail store.

. Set up and planned store displays and merchandising of entire store

creating a visually pleasing experience for the shopper.

. Assisted owner in buying new products each season.

. Created and designed specialty gift baskets.

OKEnterprises, Inc.-1995-2009 (Elon, NC)

Co-Owner

. Established and maintained positive relationships with key clients

resulting in long lasting business relationships and exceeding

customer satisfaction while enabling repetitive business that

existed throughout the duration of the business.

. Managed HR documentation including hiring and interviewing

potential candidates.

. Implemented sales that exceeded 1 million in revenue annually

through effective proposal writing and creating competitive

estimates.

. Established excellent client relationships resulting in strong

revenue annuity.

. Managed A/P, A/R, and collected on accounts sustaining a 100%

collection to allow higher profitability and generate a positive

cash flow.

. Designed sales and marketing materials in order to tap into new

customer bases.

. Administered small group health plan managed employee expense

accounts.

Ocock, Debra

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Estee Lauder-1994-1996 (Greensboro, NC)

Special Promotions Assistant

. Implemented special promotions at various department stores in the

region.

. Established positive relationships with retail clients helping

associates maintain a repeat customer base.

. Successfully educated clients on new and existing products enabling

associates to exceed individual sales goals at each event.

. Boosted monthly sales for each department during scheduled events

by listening to client needs and finding solutions.

ESP Magazine-1993-1994 (Greensboro, NC)

Managing Editor

. Wrote a weekly column, which developed a loyal following and

enabled the publication to acquire exclusive information.

. Scheduled and shot photo shoots for various entertainment events.

. Assisted with layout and design of magazine to display a team like

effort to production.

. Interviewed national and local talents, including Hootie and the

Blowfish, and improved readership amongst the entertainment

industry.

. Hired and managed a successful staff of freelance writers who

established a loyal following.

. Established successful working relationships with entertainment

venues which increased advertising revenues.

Lindsay Publishing/CM Publishing-1991-1993 (King, NC)

Editor for weekly newspaper

. Investigated developing news stories providing real news to

readers.

. Generated fresh ideas for creating feature articles engaging the

public and improving readership.

. Successfully managed office staff and freelancers in order to

create a team like atmosphere and produce an enjoyable product.

. Shot news and feature photos.

. Designed a visually pleasing front page layout and assisted

production in pasting up inside pages.

. Developed new relationships with county government enabling the

scoop on news stories and exclusives.

Ocock, Debra

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Kernersville News-1990-1991 (Kernersville, NC)

Staff reporter

. Produced entertaining feature articles through interviewing

subjects on local events and happenings.

. Covered Walkertown beat for news and feature articles.

. Shot news and feature photos.

. Assisted production department with layout and design engaging in a

team effort to produce a finished product.

EDUCATION, TRAINING, AND ACTIVITIES

B.A. in English with a concentration in Writing and a minor in Journalism

from East Carolina University, Greenville, NC, 1990.

Xactimate Training, 2012

Member of Principal Advisory Committee, South Topsail Elementary School,

2012-present

Burlington Day School, Managed numerous fundraising campaigns including

student fundraisers and golf tournaments; created fundraising brochures;

served as VP of Parent's Association; organized and managed several school

wide events for staff and students, 2005-2008

Staff writer for The East Carolinian, 1988-1990

Member of Order of Adelphous, 1988-1990, Recording Secretary, 1989-1990

Reading tutor for elementary aged children, 1988-1990

Ocock, Debra

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