Sales Customer Service
Resume:
Debra Blake Ocock
Hampstead, NC
*********@***.***
CAREER SUMMARY
Knowledgeable Customer Relationship Management Professional with an array
of expertise and qualifications including exceptional customer service
skills, organization, multi-tasking, HR, and experience with small
business. Exhibits talent in outstanding office management, scheduling,
writing job proposals, AP, and AR. Other skills include communications and
marketing.
PERFORMANCE HISTORY
SERVPRO-August 2011-May 2014
Office Manager
. Managed client relationships throughout the job process and
achieved high customer satisfaction ratings while maintaining
positive relations with key clients. Assisted with customer
complaints, problem-solving, and other job related issues to find
solutions that surpassed customer expectations.
. Supervised daily operations within the office and scheduled
appointments for multiple calendars producing efficient work
schedules.
. Successfully scheduled and provided scopes of work to
subcontractors in order to maintain effortless transitions between
job stages.
. Effectively supervised production crews, including scheduling, job
performance, expense accounts, paperwork audits, and
troubleshooting resulting in higher productivity.
. Created, updated, managed, and uploaded customer job files into
MANAGER software for corporate review and payment. Successfully
maintained files and received passing audit scores on corporate
jobs maintaining the company's superior rating.
. Produced professional business and technical documents for sales
and office staff, including job proposals, customer
correspondences, customer proposals and estimates, letters, company
forms, and other business correspondences exhibiting a polished
image that surpassed the competition.
. Designed creative sales and marketing material for marketing staff
including website content, newsletters, proposals, and social media
ideas to engage and grow customer base.
. Presided over collection issues and handled A/R and A/P accounts to
maintain good positive cash flow.
. Developed and organized HR documentation packets as well as
assisted with hiring process including writing job ads,
interviewing, and doing background checks.
. Trained in Xactimate estimating software.
For All Occasions-2010-2011 (Burlington, NC)
Sales and Merchandising
. Sold wine, gourmet foods, and gifts in retail store.
. Set up and planned store displays and merchandising of entire store
creating a visually pleasing experience for the shopper.
. Assisted owner in buying new products each season.
. Created and designed specialty gift baskets.
OKEnterprises, Inc.-1995-2009 (Elon, NC)
Co-Owner
. Established and maintained positive relationships with key clients
resulting in long lasting business relationships and exceeding
customer satisfaction while enabling repetitive business that
existed throughout the duration of the business.
. Managed HR documentation including hiring and interviewing
potential candidates.
. Implemented sales that exceeded 1 million in revenue annually
through effective proposal writing and creating competitive
estimates.
. Established excellent client relationships resulting in strong
revenue annuity.
. Managed A/P, A/R, and collected on accounts sustaining a 100%
collection to allow higher profitability and generate a positive
cash flow.
. Designed sales and marketing materials in order to tap into new
customer bases.
. Administered small group health plan managed employee expense
accounts.
Ocock, Debra
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Estee Lauder-1994-1996 (Greensboro, NC)
Special Promotions Assistant
. Implemented special promotions at various department stores in the
region.
. Established positive relationships with retail clients helping
associates maintain a repeat customer base.
. Successfully educated clients on new and existing products enabling
associates to exceed individual sales goals at each event.
. Boosted monthly sales for each department during scheduled events
by listening to client needs and finding solutions.
ESP Magazine-1993-1994 (Greensboro, NC)
Managing Editor
. Wrote a weekly column, which developed a loyal following and
enabled the publication to acquire exclusive information.
. Scheduled and shot photo shoots for various entertainment events.
. Assisted with layout and design of magazine to display a team like
effort to production.
. Interviewed national and local talents, including Hootie and the
Blowfish, and improved readership amongst the entertainment
industry.
. Hired and managed a successful staff of freelance writers who
established a loyal following.
. Established successful working relationships with entertainment
venues which increased advertising revenues.
Lindsay Publishing/CM Publishing-1991-1993 (King, NC)
Editor for weekly newspaper
. Investigated developing news stories providing real news to
readers.
. Generated fresh ideas for creating feature articles engaging the
public and improving readership.
. Successfully managed office staff and freelancers in order to
create a team like atmosphere and produce an enjoyable product.
. Shot news and feature photos.
. Designed a visually pleasing front page layout and assisted
production in pasting up inside pages.
. Developed new relationships with county government enabling the
scoop on news stories and exclusives.
Ocock, Debra
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Kernersville News-1990-1991 (Kernersville, NC)
Staff reporter
. Produced entertaining feature articles through interviewing
subjects on local events and happenings.
. Covered Walkertown beat for news and feature articles.
. Shot news and feature photos.
. Assisted production department with layout and design engaging in a
team effort to produce a finished product.
EDUCATION, TRAINING, AND ACTIVITIES
B.A. in English with a concentration in Writing and a minor in Journalism
from East Carolina University, Greenville, NC, 1990.
Xactimate Training, 2012
Member of Principal Advisory Committee, South Topsail Elementary School,
2012-present
Burlington Day School, Managed numerous fundraising campaigns including
student fundraisers and golf tournaments; created fundraising brochures;
served as VP of Parent's Association; organized and managed several school
wide events for staff and students, 2005-2008
Staff writer for The East Carolinian, 1988-1990
Member of Order of Adelphous, 1988-1990, Recording Secretary, 1989-1990
Reading tutor for elementary aged children, 1988-1990
Ocock, Debra
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