Customer Service Sales
Resume:
Lynece B. Turner
Detroit, Michigan 48228
*******@*****.***
OBJECTIVE
To obtain employment utilizing my processing, underwriting,
customer service abilities within the mortgage industry.
SUMMARY OF QUALIFICATIONS
I demonstrated high performance standards, including attention to
detail, deadlines and quality work. I provide impeccable customer
service though out the mortgage process.
EXPERIENCE
Sr. Processor
SI Mortgage, Sterling Heights, MI
03/2013 to 10/2013
Duties include, calculating income, verifying assets, contact borrowers
for follow up questions and additional documents for loan process,
review appraisals for accuracy and value, review title for outstanding
liens and payoffs, while ensuring that all AUS findings are in file for
loan approval. DU/LP knowledge, act as the liaison between the
borrower and loan officer. Review HUD's prior to close, meet with
borrower to review loan process, schedule closing, while meeting
monthly goals.
Sr. Processor
First Preferred Mortgage, Southfield, MI
07/2012 to 02/2013
Calculate income for accuracy, verify employment, verified assets,
reviewed appraisals for accuracy and value, review title to insure free
of liens, order payoffs, prepare closing documents, and Review HUD's
prior to close. Act as the liaison between borrower and loan officer.
Meet monthly goals, set up new loans for processing. Follow up with
borrower for additional documents. NMLS certified
Sr. Processor
Bank of America, Troy, MI
02/2009 to 07/2012
Calculate income for accuracy, verify assets, reviewed title to insure
title is free of liens, review appraisal for accuracy and value, and
order payoffs. Follow DU/ LP and DO findings for loan approval.
Follow up with borrowers for outstanding conditions, while acting as a
liaison between the borrower and the loan officer. Schedule closing,
reviewed HUD's with borrower prior to close. Met monthly goals. Set up
new loans for processing, while ensuring that all AUS findings are in
file and labeled in our paperless system. Set up, process and
underwrote new mortgages. NMLS certified and S.A.F.E certified.
Sr. Processor/ Jr. Underwriter
JP Morgan Chase, Bloomfield Hills, MI
01/2006 to 04/2008
Calculate income for accuracy, verify assets, review title to insure
title is clean, and order payoffs. Follow up with borrowers for
outstanding conditions, while acting as a liaison between the borrower
and the loan officer. Schedule closing, reviewed HUD's with borrower
prior to close. Met monthly goals. Approved loans up to 617,000. NMLS
certified
Closing Coordinator / Sr. Processor
Cornerstone Mortgage, Birmingham, MI
10/2004 to 07/2005
Schedule closing, ordered office supplies, approved time cards and
performed various office functions. I acted as a liaison between
borrower and loan officer, while following up on missing documents with
borrowers and title company. I also reviewed processor closing packages
for accuracy, trained new hire's while exceeding monthly goals.
Sales Assistant
Washington Mutual/ American Home Loans, Bloomfield Hills, MI
09/2002 to 10/2004
Process loans; follow up on income, assets, and title and verbal
verifications. Schedule closing, prepared closing packages and approved
HUD's. Met with borrowers to complete their mortgage application, while
retrieving their income and assets documents. Also ordered title,
surveys and appraisals reviewed final number and closing fees with
borrowers.
EDUCATION & TRAINING
Business, Henry Ford Community College, Dearborn, Michigan, 2yrs
year(s)
Diploma, General studies/ Business, Mackenzie High, Detroit, Michigan,
4yrs year(s)
CERTIFICATES & LICENSES
Cosmetology License, MI
SAFE Act, MI
NMLS Certified, MI
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