Customer Service Management

Nelson Kardos PharmD, PhD, MSc

Phone: 610-***-**** E-mail: *********@*****.***

*** ****** ******, ***********, ************ 19320

OBJECTIVES

• To develop my professional skills and knowledge as a pharmacist to the highest level.

• To serve patients as a professional pharmacist, and apply my interpersonal skills honed

from working in diverse cultures in the USA and abroad.

• To utilize my fluency in Spanish to better serve the local Hispanic population in various

pharmacy settings (outpatient, ambulatory, hospital) where possible.

PHARMACIST EXPERIENCE

Pharmacist, 2012 - 2014

INTECH (Independent Consulting Company- Pennsylvania)

• Engaged in developing innovative bilingual healthcare education programs for health

insurance companies in Pennsylvania and DELMARVA region to improve patient education

and medication adherence for their subscribers within Hispanic population

SMITH’S PHARMACY, Philadelphia (Staff Pharmacist – PT)

• Part time assignment for leading independent pharmacy in Philadelphia serving local

Hispanic community. Providing all retail pharmacy functions including dispensing,

controlled substance management and patient counseling.

CuraScript (Subsidiary of EXPRESS SCRIPTS), Delaware (Staff Pharmacist – PT)

• Part time assignment through agency (RPhFinders), covering Expess Scripts Specialty

Pharmacy operations; extensive product range including injectable biologics. Responsible for

product verifications in high volume operation.

Pharmacist, 2009-2012

CVS Pharmacy (Pennsylvania) (Staff Pharmacist – FT)

• Excelled in high volume retail setting. Dispensed daily average of 400 to 500

prescriptions as sole licensed pharmacist on duty

• Achieved perfect attendance record while working in variety of day and overnight shifts

that were typically 13 hours in length, at stores located in Lancaster and York Counties, PA

• Provided quality customer service and counseling to English and Spanish speaking

populations

• Provided extensive medical therapy management (MTM) and drug utilization review

(DUR) services to patients and prescribers

• Developed strong relationships with pharmacy technicians, management, and customers

through reliable, fair, and personable approach

Pharmacy Intern, 2007 – 2009

Walgreens Pharmacy (Delaware and Pennsylvania)

• Participated in all phases of retail pharmacy under the supervision of a pharmacist at

Walgreen stores located in Pennsylvania and Delaware

Pharmacy Intern 2009

• Completed 7 full time APPI rotations as part of Duquesne PharmD program

Nelson Kardos Resume (*********@*****.***) 1

DuPont Hospital for Children, Delaware

- Developed multi media training materials for IV procedures – used by Pharmacy

Dept. for technician training

- Participated in clinical pharmacy operations, including assessment of

pharmacotherapy regimens (pediatrics, oncology, organ transplants, etc.)

Ohio Valley Hospital, Pennsylvania

- Participated in assessment of pharmacotherapy regimens

Andrews Air Force Base (AAFB), Maryland

- Developed proposal for establishing new pain management clinic at AAFB. Proposal

was recommended by Pharmacy director to Base Commander for implementation

- Participated in anticoagulation clinic operations

HealthSouth Rehab Hospital, Pennsylvania

- Performed IV preparations and pharmaceutical compounding

PRIOR PROFESSIONAL EXPERIENCE

Independent Consultant in Pharmaceuticals & Biotechnology

International Technology Development Corp, (1982 – 2005)

• Directed independent consulting operations in China with ten local staff, representing

multinational and Chinese corporations for high value pharmaceutical project development.

Clients included Wyeth, Lark, Sicor, Schering Plough, SmithKline Beecham, and Xian

Tiancheng Pharmaceutical and Bioengineering Co.

• Achieved successful technology transfer projects for antibiotics and anticancer drugs

Biotechnology Project Director

New Zealand Energy Commission

• Responsible for developing national project to produce bioethanol from agricultural

products as part of New Zealand energy policy.

Pharmaceutical Development Supervisor

Searle Laboratories, Michigan

• Responsible for fermentation pilot plant for new plant startup of microbial steroid

conversion project, including scale-up to industrial production scale. Supervised five

technical staff.

Environmental Health Specialist,

Philadelphia Dept. of Public Health

• Implemented municipal health inspection, education and enforcement for programs

in lead paint poisoning, rodent control and food / restaurant sanitation.

Research Organic Chemist,

Ortho Pharmaceuticals (a Johnson & Johnson Company), New Jersey

• Scientific investigator for synthetic organic chemistry project for development of new male

and female contraceptive agents.

EDUCATION

• Pharm.D, Duquesne University School of Pharmacy, (Pittsburgh, Pennsylvania 2009)

Completed an accelerated and APHA accredited PharmD program in pharmaceutical

sciences and clinical pharmacy, including 7 full time APPI rotations.

• Postdoctoral Research Fellow (Dept. of Medical Physiology & Biophysics),

University of Medicine & Dentistry of New Jersey

Principal investigator of research grant funded by National Institutes of Health, based on

Ph.D. thesis. Researched variations on the ability of aminocyclitol antibiotics to

permeate different bio-membranes to account for pharmacology and toxicology profiles.

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• Ph.D., Biochemistry, Rutgers University (Waksman Institute of Microbiology),

New Brunswick, New Jersey

Ph.D. Thesis: “Transport of Aminocyclitol Antibiotics through Membranes.”

• MSc., Biochemistry, University of London (Imperial College), London, England

Completed program in Fermentation Science and Technology

MSc. Thesis: “Yield Improvement of the Pseudomonic Acid Fermentation Through the

Use of Biogenic Precursors.”

Department was led by Nobel Prize winner Prof. Ernst Chain and had industrial scale

pilot plant for fermentation and extraction operations

• B.A., Chemistry, Temple University, Philadelphia, PA, Cum Laud

PROFESSIONAL LICENSES & CERTIFICATIONS

• Registered Pharmacist License, Commonwealth of Pennsylvania

• Authorization to Administer Injectables, Commonwealth of Pennsylvania

• Registered Pharmacist License, State of Delaware

• Registered Pharmacist License, State of Maryland

• Certification – Pharmacist & Patient-Centered Diabetes Care (APHA)

• Certification – Medication Therapy Management (APHA)

LANGUAGE SKILLS

• Fluent in the Spanish language

MILITARY SERVICE

• Completed Army ROTC program (4 years) at Temple University, Philadelphia, PA. Service

with U.S. Army Active Reserve. Honorable discharge from U.S. Army.

PUBLICATIONS

• Kardos, N. Overuse of Antibiotics: Non-Medical Applications. In “Antibiotics:

Current Innovations and Future Trends,” Sanchez, S. ed 2014, (Caister Academic

Press, UK) In Press

• Ernst Chain, a Great Man of Science, N. Kardos and A. Demain, 2013, Applied Microbiology

and Biotechnology, 97: 6613-6622

• Penicillin, the Medicine With the Greatest Impact on Therapeutic Outcomes, N. Kardos and

A. Demain, 2011. Applied Microbiology and Biotechnology, 92: 677-687.

• Binding of Aminocyclitol Antibiotics to Kidney and Intestinal Brush Border Membranes, N.

Kardos, A. Eichholz and C.P. Schaffner, 1981. Journal of Antibiotics, 34:103-113.

• Transport of Aminocyclitol Antibiotics Through Membranes, N. Kardos, 1980. PhD. Thesis,

Rutgers University, New Brunswick, New Jersey.

PROFESSIONAL ASSOCIATIONS & MEMBERSHIPS

• Member, American Pharmacists Association

• Member, Pennsylvania Pharmacists Association

• Member, Delaware Pharmacists Society

• Member, New Jersey Pharmacists Association

PUBLIC SERVICE

• Provided testimony to U.S. Congress in 1991 & 1992 at request of President H.W. Bush

in support of Administration policy of retaining China’s Most Favored Nation trade status

with USA. Testimony is recorded in the Congressional Record.

• Permanent sponsor (since 1998) of “Commander Frank J. Graziano Memorial Award”

presented to the midshipman of the U.S. Naval Academy graduating class deemed most

proficient in practical and theoretical navigation. This award is made at the Naval Academy’s

annual Prizes & Awards ceremony prior to graduation of the midshipmen.

Nelson Kardos Resume (*********@*****.***) 3

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