Sales Customer Service
Resume:
Vern W. Hagstrom
Permanent:
W aukesha, WI. 53188
Cell: 414-***-****
Fax: 262-***-****
************@*****.***
Education:
UW Stout, Menomonie, Wisconsin. May 1981 BS
State Dwelling Contractor, Qualifier Certification License
City of Milwaukee Home Improvement Salesperson’s License
Life and Accident and Health License
Summary:
I am highly motivated by money with the proven ability to improve business
processes using an entrepreneurial and analytical approach to problem solving.
With extensive experience in not only the construction industry but also the financial service
and Insurance / Investments industry, allows me to apply solutions to satisfy change in clients
priorities,
Specialties:
Process Reengineering & Optimization
Sales Team Training, Coaching & Mentoring
Technology Implementation
Performance Management
W ebsite Design
Client Management & Efficiency Maximization
Customer Needs Assessment & Fulfillment
Entrepreneurial Business Approach
New Business Growth
WORK EXPERIENCE:
All Phase Home Remodeling LLC
W 282 N7298 Main St
Merton WI. 53056
Owner
June 2011 to Present:
Essential Duties:
Accounts payable, and receivable. All accounting including payroll and all office duties.
Sales, Marketing and Home Shows.
Sales, marketing of Kitchen Remodeling, Bath Remodeling, and Fire Restoration jobs, new
windows, roofing, siding, and all other Home Improvement jobs.
Designing, and budgeting, financing, and collecting.
Aggressively set and pursue sales and construction goals, I have a successful; documented track
record of sales, including seminars with Dave Yoho, Zig Ziglar Tom Hopkins to name a few.
Wisconsin Construction Works, LLC.
Owner: Developer
2002 – 2011
Developed The Woodlands, 61 lot subdivision in Germantown.
Developed McCormick Estates, 12 lot subdivision in Lisbon.
Developed Stonehouse Woods, 6 lot subdivision in Lisbon.
Developed Maple Lawn, 31 lot subdivision in Belgium.
Real Estate Investments
Developer
General Contractor
Project Manager
Essential Duties:
Prepares work to be accomplished by gathering information and requirements
Setting priorities.
Prepares construction budget by studying specifications and plans; identifying and
Projecting costs for each task.
Maintains and manages safety within our Organization; Safety is #1 priority...
Obtains bids from vendors and subcontractors by specifying materials; identifying
Qualified subcontractors; negotiating price.
Maintains cost keys and price masters by updating information.
Resolves cost discrepancies by collecting and analyzing information.
Prepares special reports by collecting, analyzing, and summarizing information and
Trends.
Maintains quality service by following organization standards.
Maintains continuity among work teams by documenting and communicating
Actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Meets engineering construction operational standards by contributing engineering
Construction information to strategic plans and reviews; implementing production,
Productivity, quality, and customer-service standards; resolving problems;
Identifying construction system improvements.
Prepares construction projects by verifying estimates, project drawings, and
Specifications; establishing and disseminating schedules; awarding contracts;
Obtaining tools and equipment; specifying materials and supplies.
Completes construction projects by directing construction requirements; comparing
Construction results to plans; scheduling inspections; resolving problems.
Avoids legal challenges by understanding and enforcing regulations and the
Contract; recommending new procedures.
Helmut’s Remodeling
8125 W Capitol Dr.
Milwaukee, WI. 53222
April 2011 to May 2012
Consultant:
Essential Duties:
Sales, marketing and expediting of Fire Restoration jobs, new windows, roofing, siding, and
Home Improvement, i.e. additions, kitchens, recreational rooms, basements, etc.
Designing, expediting, scheduling, and budgeting, financing, and collecting.
Aggressively set and pursue sales and construction goals, I have a successful; documented track and
record of sales.
Quest CE
Sales Executive Consultant
November 15th. To March 31st. 2011
Essential Duties:
Required to achieve sales targets set each month as established by the EVP of Sales.
Proactively seek new business in the specified product range, by targeting prospective
customers. Prospect queries that cannot be dealt with satisfactorily are to be passed to the EVP
of Sales
Maximize sales by continually placing outgoing calls.
Ensure all orders and activities received are entered into the NetSuite system accurately.
Ensure all pricing proposals are followed up within 5 business days of creation.
Communicate on a daily basis with the Sales Team and update them on any developments in
prospecting, ensuring a high level of team relationships exist.
Maintain an agreed-upon level of pro-active telephone contact with prospective customers,
utilizing the automated call dialing system (Five9), which includes updating prospect events and
call logging as required by the EVP of Sales.
Build customer relationships.
In General:
Responsible for driving top line revenue growth via call center at Quest CE for Firm Element,
Insurance CE, NAIC and Voucher Card sales.
Banks Life and Casualty:
Germantown, WI.
Insurance Agent: 1/2010 to November 14th. 2011
Life, Long Term Care, Medicare Supplements, Annuities.
American Insurance Organization
Insurance Broker
January 2009 – January 2010 to Present
Health insurance thru Humana, United Health, Assurant, AIM and Crump Insurance
Life and Health insurance, group, individual, guaranteed issue
Demlang Builder, Inc. Sussex, Wisconsin
December 2006 - April 2007
Independent Sales Consultant:
Market and design new home construction
Redesign of existing styles to meet customer needs
Price out home cost
Analyze and price out lot costs
Draw up contracts to build new homes
Sales contracts for existing spec homes and lot sales
Badger Home Builders, Inc. Waukesha, Wisconsin
Independent Sales Consultant:
April 2002-December 2006
Served as new home sales consultant and designer, including
Market analysis and area identification.
Assisted in the development of several new area subdivisions.
Woodland Construction Group, LLC. Sussex, Wisconsin
Co-Owner, January 2000 - April 2002.
Builder: General Contractor
Partner:
Essential Duties:
Interpret management requirements to establish project scopes.
Prepare design service Requests for Proposals.
Interpret design service proposals and negotiate scopes and fees.
Select design consultants.
Oversee design consultants’ work and quality, and administer their contracts.
Interpret the output of design professionals to make the impact of their results clear
To management.
Liaise between design professionals and management to assure that all operational
Requirements are fulfilled in the design work. Work with City/Town authority
Engineering and technical staff to understand, interpret, and present design,
Environmental, permit, and process requirements to management.
Prepare construction tendering documents, including bid forms, contracts, and
Supporting documents.
Administer construction-bidding processes.
Assist in contractor selection and contract negotiation. Oversee construction
Management activities and manage the role of Owner’s Responsibilities on the
Construction site.
Monitor the contractor’s adherence to the contract and keep management/ owners
Actively informed of deviations, variations, changes, and potential problems.
Review and validate contractor’s applications for payment. Review and validate the
W ork of inspectors and construction managers to assure that the work conforms to
The construction documents. Provide continuing engineering support to term inal and
Program management throughout the construction process.
Southeastern Builders, Inc. Sussex, Wisconsin
General Manager / Sales Manager: March 1993 -December 2000.
Essential Duties:
Market and design new home construction
Redesign of existing styles to meet customer needs
Sales contract and pricing out home cost
Analyze and price out lot costs
Draw up contracts to build new homes
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