Customer Service High School
Resume:
Lori Yoder
Archbold, OH, *****
***********@*******.***
OBJECTIVE
To obtain a business position focusing on my strengths: office administration in a fast pace, professional
setting.
PROFESSIONAL EXPERIENCE
FIRST CALL FOR HELP Napoleon, OH,
Fiscal Supervisor, April 2013-April 2013
• Medical Records Auditing, Payroll Processing, Accounts Payable Processing, Accounts
Receivable
• Maintain Client Medical Record System
• Supervise Accounts Payable, Accounts Receivables, Payroll and Medical Record
NORTHWEST STATE COMMUNITY COLLEGE, Archbold, OH
Division Secretary, Nov 2010 – Mar 2013
• Improved the IBEW Process by collaborating with 12 different off site locations to make the process
more efficient to make sure students completed applications, registered for correct courses, and
received college credit. Also completed requisitions and prepared invoices for company trainings.
Kept department website up to date. Ordered supplies as needed for training. Assisted Vice President
as needed. Made travel arrangements as needed. Also kept track of student payments made on
account for non credit training and registration.
Adjunct Faculty, Sep 2012 – May 2013
• Taught Medical Coding and Medical Insurance and Billing to adult students at the community
college level.
Financial Aid Counselor, Jul 2008 – Nov 2010
• Worked with students on a daily basis to assist them in the Financial Aid Process, Complete
verifications as required by the state, responsible for granting the Academic Competitive Grant to
students based on grades and/or high school transcripts, met with students daily regarding account,
created loans for students with guaranteed lenders, responsible for over award accounts and
correcting them, responsible for consortium agreements between colleges.
Division Secretary, Mar 2005 – Jul 2008
• Processing of requisitions in Banner System, Accounts Payable using college credit card, Accounts
receivable for company trainings, Create company invoices in Aceware, Create and coordinate
course sessions on the Bridgit system, Update department website, Maintain relationships with
students and companies, assist in preparation of off campus workforce development training, order
supplies using either college credit card or purchase order, allocate payments for classes to students'
accounts, coordinate the application, registration and billing process for credit courses for IBEW
(International Brotherhood of Electrical Workers) students, approximately 3000 students.
510 Ditto Street Archbold, OH, 43502 419-***-**** ***********@*******.***
FREY & SONS, Archbold, OH
Licensed Realtor, Dec 2005 – Dec 2008
• Sold real estate, met with clients to show them homes, worked with banks to make sure that
financing was in place, processed real estate contracts to list homes and for buyers' to purchase
homes, completed Comparative Market Analysis when listing homes, cold calling
FULTON COUNTY HEALTH CENTER, Wauseon, OH
Patient Account Representative, Mar 1997 – Mar 2005
• Cashier duties collected payments and allocated payments to patients' accounts, processed Medicaid
claims, workers' compensation claims, Tricare/Champus claims and self pay claims. Responsible for
completing physician applications for credentialing to obtain provider numbers, worked closely with
physicians and insurance companies so physicians could be given a provider number for billing
purposes, data entry allocated insurance payments and adjustments to patients' accounts, also
entered hospital charges to patients' accounts, responsible for billing drug screens to self pay
companies for employees.
FIRST NATIONAL BANK, Archbold, OH
Bank Teller, Feb 1996 – March 1997
• Customer service, balanced cash drawer daily, cashed checks, completed customer deposits,
answered telephone and completed multi transactions with a degree of confidentiality, processed
legal documents for car loans for local car dealer.
FIVE COUNTY ALCOHOL DRUG PROGRAM, Wauseon, OH
Office Manager, Aug 1994 – Feb 1996
• answered telephones, filed reports, prepared correspondence, dealt with the public and worked
independently with a high degree of confidentiality, responsible for initial intakes and corresponding
with courts and probation officers regarding clients’' progress, scheduled appointments for
counselors, daily operations of office.
RAY YODER TRUCKING LLC, Archbold, OH
Co Owner, Nov 1995 – present
• I am co owner of Ray Yoder Trucking, LLC. I am responsible for Accounts Receivables and Accounts
Payable.
E D U C AT I O N
Archbold High School, Archbold, OH
High School Diploma, May 1990
• Took college prep courses
Northwest State Community College, Archbold, OH
Associate of Arts, May 1995
• Received Associate of Arts in Office Services.
Bluffton University, Bluffton, OH
Bachelor of Arts, May 2008
• Received Bachelor of Arts in Organizational Leadership and Management
ADDITIONAL SKILLS
• Excellent Customer service, Sales, Accounts Receivable, Accounts Payable, Microsoft word,
Microsoft excel, PowerPoint, Outgoing personality
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