Customer Service Years Experience
Resume:
Tywanna Dorough
***** ***** *****, *******, **
********@***.***
Experience
June 2000 – March 2013 Wal Mart
[City, ST]
Claims and Office Associate
Instrumental in obtaining product and
warranty information in order to obtain the
proper credit for merchandise.
Contact companies via telephone or internet
for service agreements.
File and maintain records and company
transactions.
Receive and ship merchandise.
Data Entry
Familiar with Hazmat shipping and
receiving procedures.
Order and maintain office supplies.
Communicate service meetings with
management team.
Maintain good communication with other
associates.
November 1988 – June 2000 Wal Mart
[City, ST]
Customer Service Manager
Resolve customer service complaints by
telephone or in person
Confer with customers to provide product
information
Maintain proper rapport with customers to
resolve inconsistencies with receipts.
Assist customers with any problems, to
ensure continued service.
Order and maintain supplies.
Implement training course for new
associates
Education
2011 2014 Houston Community College
Houston TX
Continuing Education Student
Partial Credits in Surgical Technology
Program
Additional Skills
Proficient in Microsoft Office
More than 24 years experience in
customer service
Professional etiquette over the phone
and in person
Time management skills
2
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