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Customer Service Sales

Location:
Charlotte, NC
Posted:
July 15, 2014

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Resume:

SETH CLAIBORNE

aceza6@r.postjobfree.com

615-***-****

EXPERIENCE

** / **** - *******

ELECTROLUX NORTH AMERICA

Quality Engineer

• Facilitate Advanced Product Quality Planning (APQP) techniques with suppliers and internal stakeholders • Monitors

and facilitates quality activities for Production Part Approval Process (PPAP). Verifies process control, capability and

sustainability of the supplier. • Investigate supplier quality issues concerning products and/or processes. • Execute

standard supplier quality processes to facilitate issue resolution and validation • Gather and analyze internal and

external data to help identify exposure, impact, root causes and corrective actions. • Assist clients with continuous

improvement practices. • Training of operators for current procedures relating to Control Plans, Work and Gage

Instructions • Gage R&R studies for After Production Engineering Changes • Proficient in Tolerancing & Tolerance

Stack-up requirements • Development of required documentation to support the Product Development Process and in

accordance with Customer requirements (e.g. APQP, PPAP and FMEA) • Participate in the development and

maintenance of institutionalized quality systems (e.g. TS & ISO) • Lead problem solving efforts relating to quality

issues • Perform duties in accordance with quality system requirements as the voice of Res' customers. • Lead PPM

improvement plan for strategic customers.

06 / 2013 - Present

ELECTROLUX MAJOR APPLIANCES

Continuous Improvement Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES -Plan and Lead Lean continuous improvement teams for manufacturing

and support processes. -Support production by developing and implementing continuous improvement strategies. -

Work with CI Manager to define and scope improvement opportunities. -Leads and executes breakthrough and

continuous improvement Projects using Lean methodologies. -Develops and applies necessary technical skills to deliver

improvement results. -Engages line/process/department personnel in all phases of improvement work (team members

and key stakeholders). -Develops strong technical network with plant resources. -Maintains appropriate documentation

including project charter, progress updates and final reports. -Captures and communicates learning to enable best

practice replication. -Participates on several Lean projects prior to Lean Six Sigma training. -Successfully execute 6

Lean projects per year. -Participate in Line Assessments, sigma level calculations, and project hopper development. -

Responsible for personal compliance with all regulations, safety policies, and procedures that support Good

Manufacturing Practices. -Responsible for training and leading CI teams - Develops and recommends installation or

improvement of methods and procedures that will result in effective production, cost reduction and control, capacity

increase, scrap reduction, and quality improvement. - Conducts or participates in statistical process studies to determine

extent and cause of process variation. -Employs mathematical optimization methods, work measurement or standard

data, methods analysis and other engineering methodology to analyze or design production systems. -Optimizing labor

output and efficiency through line balancing, poka yoke, and Jidoka (autonomation).

01 / 2012 - 06 / 2013

HARMAN/BECKER AUTOMOTIVE SYSTEMS

Electrical Engineering Technician

• Troubleshoot electronic products and all equipment and be able to repair products, equipment with little or no

assistance. • Perform root-cause analysis through teardown of defective products and communicate that data entry of

product failures. • Lead corrective actions with production and cross-functional teams. • Assist in training and advising

employees on teardown analysis and other issues involving scrap and defects. • Complete purchase requisitions as

needed. • Responsible for Process Improvement with the Dept. • Facilitates/Mentors employees problem solving

activities and idea implementation and Coaches and supports production • Communicates with other departments to

enhance production execution processes; ensures up-to-date documentation and process compliance through audits,

line walks, continuous improvement changes, and escalation to managers where necessary • Ensures Harman

Production System (HPS) activities and compliance (i.e. 5S, Standard Work, Quality Controls, Material Flow

Procedures, etc.) in assigned are through mentoring team improvement activities, audits, training, etc.

06 / 2009 - 10 / 2011

US BANK

Bank Supervisor

• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and

recommendations that are given particular weight regarding the employment status of assigned employees. • Prepares

work schedules and prioritizes work & Examines tellers’ reports of daily transactions for accuracy. • Answers questions

and resolves difficult or complex problems presented by tellers or other staff. • Ensures adherence to university policies,

and resolves difficult or complex problems presented by tellers or other staff. • Ensures adherence to university policies,

procedures, and sales goal. • dealing with customers queries face to face, over the telephone or in writing; • serving

customers at the counter. • understanding customer needs, recommending suitable products and making sales. •

processing paperwork from sales, change of customer details, closure of accounts and so on. • learning about new

products, services and processes.

06 / 2007 - 01 / 2009

NIC GLOBAL

Senior Assembly Specialist & Team Leader

• Maintains safe and clean work environment by educating and directing personnel on the use of all control points,

equipment, and resources; maintaining compliance with established policies and procedures. • Completes production

plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress;

revising schedules; resolving problems; reporting results of the processing flow on shift production summaries. •

Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and

equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing

reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and

fostering a spirit of cooperation within and between departments. • Creates and revises systems and procedures by

analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements;

implementing change • Trained in Yellow Belt in Six Sigma, OSHA & ISO 9000 standards. • Member and Leader of

Continuous Improvement Team & First Responder

10 / 2005 - 06 / 2007

HIBBETT SPORTING GOODS

Assistant Manager

• Applying commercial skills to sales and cost budgets • Recruiting, developing, retaining, and motivating staff •

Ensuring your team deliver good customer service • Meeting Operation expectation by implementing & maintaining

retail standards • Dealing with enquiries, complaints, and Serving Customers • Effective Store Merchandising &

Helping organize promotions • Managing delivers from suppliers

EDUCATION

2013 - 2016

UNIVERSITY OF TENNESSEE AT MARTIN

Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

2013 - 2014

WESTERN KENTUCKY UNIVERSITY

Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering

None at this time.

2012 - 2013

VILLANOVA UNIVERSITY

Black Belt of Lean Six Sigma, Lean Six Sigma

2008 - 2011

VOLUNTEER STATE COMMUNITY COLLEGE

Associate of Science (A.S.), Engineering & Businesss

FCA and SGA

2001 - 2005

TROUSDALE COUNTY H.S.

Diploma, Agrculture - Business

Sigma Lambda Chi, Honor Club, FFA (Future Farmers of America), FCA (Fellow Christian Athletes), Spanish Club,

Interact Club, Ecology Team, Football Team, and 4-H.

INTERESTS

Investing, Process Management, Community Contributions, Personality Profiling, Public Speaking, Continuous

Improvement, Principles of Management, Politics, Economics, New & Existing Technologies, Educating Others, Time

with Loved Ones, Carpentry, Automotive Enthusiast, Design, and My Interests always continuously grow.

CERTIFICATIONS

04 / 2013

SIX SIGMA BLACK BELT

ASQ



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