Customer Service Sales
Resume:
SETH CLAIBORNE
****.***********@*****.***
EXPERIENCE
ELECTROLUX NORTH AMERICA
Quality Engineer
• Facilitate Advanced Product Quality Planning (APQP) techniques with suppliers and internal stakeholders • Monitors
and facilitates quality activities for Production Part Approval Process (PPAP). Verifies process control, capability and
sustainability of the supplier. • Investigate supplier quality issues concerning products and/or processes. • Execute
standard supplier quality processes to facilitate issue resolution and validation • Gather and analyze internal and
external data to help identify exposure, impact, root causes and corrective actions. • Assist clients with continuous
improvement practices. • Training of operators for current procedures relating to Control Plans, Work and Gage
Instructions • Gage R&R studies for After Production Engineering Changes • Proficient in Tolerancing & Tolerance
Stack-up requirements • Development of required documentation to support the Product Development Process and in
accordance with Customer requirements (e.g. APQP, PPAP and FMEA) • Participate in the development and
maintenance of institutionalized quality systems (e.g. TS & ISO) • Lead problem solving efforts relating to quality
issues • Perform duties in accordance with quality system requirements as the voice of Res' customers. • Lead PPM
improvement plan for strategic customers.
06 / 2013 - Present
ELECTROLUX MAJOR APPLIANCES
Continuous Improvement Engineer
ESSENTIAL DUTIES AND RESPONSIBILITIES -Plan and Lead Lean continuous improvement teams for manufacturing
and support processes. -Support production by developing and implementing continuous improvement strategies. -
Work with CI Manager to define and scope improvement opportunities. -Leads and executes breakthrough and
continuous improvement Projects using Lean methodologies. -Develops and applies necessary technical skills to deliver
improvement results. -Engages line/process/department personnel in all phases of improvement work (team members
and key stakeholders). -Develops strong technical network with plant resources. -Maintains appropriate documentation
including project charter, progress updates and final reports. -Captures and communicates learning to enable best
practice replication. -Participates on several Lean projects prior to Lean Six Sigma training. -Successfully execute 6
Lean projects per year. -Participate in Line Assessments, sigma level calculations, and project hopper development. -
Responsible for personal compliance with all regulations, safety policies, and procedures that support Good
Manufacturing Practices. -Responsible for training and leading CI teams - Develops and recommends installation or
improvement of methods and procedures that will result in effective production, cost reduction and control, capacity
increase, scrap reduction, and quality improvement. - Conducts or participates in statistical process studies to determine
extent and cause of process variation. -Employs mathematical optimization methods, work measurement or standard
data, methods analysis and other engineering methodology to analyze or design production systems. -Optimizing labor
output and efficiency through line balancing, poka yoke, and Jidoka (autonomation).
01 / 2012 - 06 / 2013
HARMAN/BECKER AUTOMOTIVE SYSTEMS
Electrical Engineering Technician
• Troubleshoot electronic products and all equipment and be able to repair products, equipment with little or no
assistance. • Perform root-cause analysis through teardown of defective products and communicate that data entry of
product failures. • Lead corrective actions with production and cross-functional teams. • Assist in training and advising
employees on teardown analysis and other issues involving scrap and defects. • Complete purchase requisitions as
needed. • Responsible for Process Improvement with the Dept. • Facilitates/Mentors employees problem solving
activities and idea implementation and Coaches and supports production • Communicates with other departments to
enhance production execution processes; ensures up-to-date documentation and process compliance through audits,
line walks, continuous improvement changes, and escalation to managers where necessary • Ensures Harman
Production System (HPS) activities and compliance (i.e. 5S, Standard Work, Quality Controls, Material Flow
Procedures, etc.) in assigned are through mentoring team improvement activities, audits, training, etc.
06 / 2009 - 10 / 2011
US BANK
Bank Supervisor
• Hires, coaches, reviews, supervises, and terminates assigned employees, or makes effective suggestions and
recommendations that are given particular weight regarding the employment status of assigned employees. • Prepares
work schedules and prioritizes work & Examines tellers’ reports of daily transactions for accuracy. • Answers questions
and resolves difficult or complex problems presented by tellers or other staff. • Ensures adherence to university policies,
and resolves difficult or complex problems presented by tellers or other staff. • Ensures adherence to university policies,
procedures, and sales goal. • dealing with customers queries face to face, over the telephone or in writing; • serving
customers at the counter. • understanding customer needs, recommending suitable products and making sales. •
processing paperwork from sales, change of customer details, closure of accounts and so on. • learning about new
products, services and processes.
06 / 2007 - 01 / 2009
NIC GLOBAL
Senior Assembly Specialist & Team Leader
• Maintains safe and clean work environment by educating and directing personnel on the use of all control points,
equipment, and resources; maintaining compliance with established policies and procedures. • Completes production
plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress;
revising schedules; resolving problems; reporting results of the processing flow on shift production summaries. •
Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and
equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing
reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and
fostering a spirit of cooperation within and between departments. • Creates and revises systems and procedures by
analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements;
implementing change • Trained in Yellow Belt in Six Sigma, OSHA & ISO 9000 standards. • Member and Leader of
Continuous Improvement Team & First Responder
10 / 2005 - 06 / 2007
HIBBETT SPORTING GOODS
Assistant Manager
• Applying commercial skills to sales and cost budgets • Recruiting, developing, retaining, and motivating staff •
Ensuring your team deliver good customer service • Meeting Operation expectation by implementing & maintaining
retail standards • Dealing with enquiries, complaints, and Serving Customers • Effective Store Merchandising &
Helping organize promotions • Managing delivers from suppliers
EDUCATION
2013 - 2016
UNIVERSITY OF TENNESSEE AT MARTIN
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
2013 - 2014
WESTERN KENTUCKY UNIVERSITY
Bachelor of Applied Science (B.A.Sc.), Mechanical Engineering
None at this time.
2012 - 2013
VILLANOVA UNIVERSITY
Black Belt of Lean Six Sigma, Lean Six Sigma
2008 - 2011
VOLUNTEER STATE COMMUNITY COLLEGE
Associate of Science (A.S.), Engineering & Businesss
FCA and SGA
2001 - 2005
TROUSDALE COUNTY H.S.
Diploma, Agrculture - Business
Sigma Lambda Chi, Honor Club, FFA (Future Farmers of America), FCA (Fellow Christian Athletes), Spanish Club,
Interact Club, Ecology Team, Football Team, and 4-H.
INTERESTS
Investing, Process Management, Community Contributions, Personality Profiling, Public Speaking, Continuous
Improvement, Principles of Management, Politics, Economics, New & Existing Technologies, Educating Others, Time
with Loved Ones, Carpentry, Automotive Enthusiast, Design, and My Interests always continuously grow.
CERTIFICATIONS
04 / 2013
SIX SIGMA BLACK BELT
ASQ
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