Customer Service Years Experience

RESUME

Prabhjot Singh

***, ******* ********,

St. No.1, Behind Old Oswal Mill,

Miller Ganj, Ludhiana.

Mobile :, 828-***-****

*********@*****.***

A determined, innovative, motivated, energetic and experienced professional

having more than 12 years of experience in HR/Administration including 3

years experience of Operations/HR/Admn from U.K. (Tier 1). While working as

Sr. Personnel Executive/Operations Advisor (U.K.), has acquired highly

developed skills demonstrating constant interest in learning and

specializing in HR related fields and enjoy the required level of H.R.

Management/Administration proficiency necessary to promote, guide, develop

and motivate staff. An ample management, scheduling and support service

to all staff and departments to accomplish exceptional outcome through

passion, improvement and support.

Professional Experience

Dayanand Medical College & Hospital, Ludhiana (Punjab)

Sr. Personnel Executive

(From 16.08.1999 to 03.09.2012 (was on leave from 20.11.2009 to 31.01.2012

to accomplish MBA from U.K.)

. Assisted staff with routine HR related questions, served as the first

point of contact for employees.

. Managed, organized and updated files, records, correspondence, charts

and reports for 500 employees. Performed HR office services such as:

filing documents, printing reports and documents,

. Set up meetings and interview schedules as part of recruitment

process, Screening of Candidates for Interview (Advertisement, CV

Receiving, Scrutiny, Interview statement and calling letters etc).

. Handled discrete information related to employee relations, changes in

the organization, performances, appraisals, confidential information

issues, and other sensitive HR-related matters.

. Performing the procedure of Annual Appraisal of the Employees.

. Liaison with Govt. Offices (PF, ESI etc.) as well as Staff.

. Imparting Training to HR Trainees, Grievance Handling, Exit

interviews, Induction for new joined.

. Disciplinary actions.

. Leaves Management

. Grievance Handling

Important Projects

. Worked with Senior Management to deal with Union issues.

. Computerization of HR Department.

. Introduction of Times Office/E-Attendance Cards

. Co-ordination of Sports and cultural events for employees.

. Participated as Presenting Officer of the Management in Domestic

Enquiry against the employees.

. Arranged and handled 3 Hepatitis-B vaccination Camps for 3500

employees.

Starting of Time Office using Smart Cards and helped the programmers to do

the changes as required.

Marks and Spencer, Ealing Broadway Store, London Region, U.K.

Operations Advisor

(From 25.04.2010 to 21.01.2012 and from 12.9.2012 to 28.12.2013)

. Managing day to day operations/General Adm. of the store.

. Driving operational, visual and customer service standards in

store.

. Checking all the documentation and to call immediately to main

warehouse in case any discrepancies.

. Monitoring product availability levels throughout the day and

replenish stocks to ensure 100% availability.

. Checking the cold rooms/ stock rooms to minimize expiry of

stock.

. Knowledge of all relevant health and safety issues

. Leading, driving, energizing and motivating teams to do

better.

. Timely moving the overstock to cold rooms/stock rooms.

. Helping Food Managers/VM Team/Commercial Managers to make room

for Fridges/Gift Shop for Christmas and to make available

equipments required.

. Taking care and routine check's of entire refrigeration

system.

. Logging in complaints on priority in case of failure of

refrigerators/freezers/ equipment and to move the stock to

cold room/freezer.

. Training and development of staff whilst ensuring everyone

adheres to company policies and procedures.

KEY SKILLS AND COMPETENCIES

. Quickly responding to customer/staff requests and comments.

. Understanding of health and safety issues.

. 'Can do' attitude.

. Managing stressful situations.

. Enforcing rules and regulations in the workplace to maintain

discipline.

. Clearly communicating corporate information to staff.

. Ability to respond quickly to emergencies.

. Ability to pick up new skills and knowledge quickly.

. Responsible attitude & willing to undertake additional professional

responsibilities.

. Willing to work evenings, early morning and weekends.

. Policies/Procedures

. Performance Appraisals

. Training and Development

. Managing KPI

. I.T. Skills (MS Office etc.)

Awards

. Spotlight Award (M&S).

. Appreciation by Commercial Manager, M&S.

. Appreciation Letter (Principal, DMC & Hospital, Ludhiana).

. Appreciation Letter (Medical Supdt., DMC & Hospital, Ludhiana).

Professional Qualification

. MBA (HR), University of Wales (U.K.), 2011

. Diploma in Human Resources Development, 2006

. Diploma in Computer Applications, 1992

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