Customer Service Representative
Resume:
YVETTE EVERETT
La Porte, Texas 77571
************@*****.***
PROFESSIONAL OBJECTIVE:
My present goal is to obtain a position as an asset management with emphasis in customer relations or
service-based field. My training has derived from a multi-layered training discipline and would welcome
a position that offers training opportunities and values the personal and professional development of their
employees. I would welcome working closely with people in the capacity of counselor, mentor, and or
professional trainer.
PROFESSIONAL QUALIFICATIONS PROFILE:
• Inventory Control & Management • Customer Service Operations
• Office Management & Administration • Asset Management & Accountability
• Efficiency & Productivity Improvement • Employee Training & Supervision
PROFESSIONAL EXPERIENCE:
Dispatcher
Grayco Communications February 2014-June2014
Answered and handled inbound calls in a fast-paced call center environment. Assisted field technicians to
close and open job orders, modify work orders and troubleshooting cable issues for technicians and
customers. 100% of the job responsibility was multiple computer programs and answering phones
simultaneously.
Shift Supervisor/Desk Help
Topeka Rescue Mission, Topeka, Kansas August 2012 - June 2013
Register Guests, ensured daily operations and activities were completed: answered phones, monitored
who entered and exited the building, completed required program paperwork, de-escalating people who
are upset, property checks for safety concerns, provided assistance to residents, logged pertinent
observations, interacted with the Resident Services team, encouraged compliance with Program
Guidelines and completed notifications when Residents did not comply, along with various other
activities as deemed necessary.
Enrollment Specialist
Policy Studies, Topeka, Kansas October 2010 - March
2011
Administrative duties: answer phones, copy documents, shift reports.
Counseled applicant and reviewed HealthWave (Medicaid) applications. Reviewed computer systems and
verified information for the State of Kansas. I processed priority applications including pregnant
applicants. I assisted with resolving grievances and investigated recipients receiving services in other
states.
Customer Service Representative
Adelphia Cable, Colorado Springs, Colorado July 2005 - July
2006
Answered and handled inbound calls in a fast-paced call center environment. Actively listened,
communicated clearly and concisely to assures customer understanding. Exhibited conversational tone,
rapport and express empathy and apologized when necessary to deliver a positive customer experience.
Adhered to procedures to maintain call flow and scripting greeted, resolved billing and repair issues. I
sold company products, used troubleshooting software to accurately troubleshoot video repair issues to
reduce truck rolls, navigated through multiple software and intranet sites to resolve customer issues. I
also ensured positive customer experience: resolved basic customer cable, digital, and telephone requests,
inquiries and complaints, both verbally and in writing. I was charged with preparing work orders for
requests after determining if field visit is required; assured appropriate follow-up procedures were
followed. Accurately documented and updated records in billing system.
Customer Service Representative
BellSouth Telephone Company, Jackson, Mississippi May 2002 - May
2004 Answered customer/client requests or inquiries concerning: services, products, billing, equipment,
claims, and reports problem areas. I operated in multiple queues/skill sets over various customer contact
channels. I assisted in improving retention through programs and service provided to the customer. I
utilized: mechanized systems to initiate and complete service orders, handled customer requests,
operational systems to process purchases of AT&T products and services; i.e. collections, payments for
wireless bills and accessories. I continually maintained working knowledge of all company products,
services and promotions. I also made recommendations according to customer's needs on features,
accessories, upgrades and rate plans. Administered system functions on all opening, closing, and
balancing procedures to according to finance guidelines.
Manager
Friendly Sub Shop, Colorado Springs, Colorado September 1995 -
April 2002 Exhibited a cheerful and helpful manner while greeting guests and preparing their orders.
Used Point of Sale system/cash register to record the order and compute the amount of the bill.
Performed Cash-In Procedure- accounted for all forms of money and goods during the shift.
Ensured employees maintain proper food handling, safety and sanitation standards during food
preparation, service and clean up, provided training when OSHA and Employment laws were updated
created weekly and bi-weekly work schedules. Completed employee performance reviews. Inventoried,
ordered, verified food orders and deliveries. Supervised catered order throughout entire process. I was
also entrusted with making nightly cash deposits.
EDUCATION
• Widefield High School, Colorado Springs, Colorado Graduated 1995
• B Street School of International Design Graduated 2007
ADDITIONAL SKILLS
Microsoft Word, Excel, PowerPoint and Outlook, web research, 45 wpm, and 10-key experience.
CIVIC AFFILATION
Antioch Baptist church 05/2010-10/2010
Volunteer Church Clerk
Gethsemane Church 01/2011-1/2013
Praise Dance Leader and Teacher January 2011- January 2013
Senior Writer/ Editor-Present
Words2Eat Online Magazine
Christ Center Church-Present
Church Administrator/Teacher
References Upon Request
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